POSITION SUMMARY:

Experienced Epic Applications Analyst III with current Epic Cupid certification or other relevant Epic certification is a requirement for this role. Previous experience in Epic implementations or large-scale projects required, along with strong knowledge of Cardiology workflows and department processes.

The Applications Analyst III is a senior business specialist and technology generalist responsible for aligning technology solutions with business strategies. The Applications Analyst III is responsible for proactively identifying opportunities to apply technologies to business processes by informing and advising customers on information system technologies' functionality, costs, benefits, and implementation requirements. The Applications Analyst III functions as technical liaison and broker of services with various vendors. The Applications Analyst III acts as internal consultant, providing technical guidance or business process expertise on the most complex projects or researching strategic planning matters from a technical or business standpoint. Must be competent to perform and integrate work at a high level within this job family and work at an in-depth level within the technical and clinical areas.

Position: Applications Analyst III

Department: Epic Cupid Cardiology       

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

1. Collaborates with management, clinical application analysts and IT staff to define or design business processes and identify enabling technologies based on customer requirements.  Act as liaison between clinical and technical staff to make sure that the user needs are met.

2. Actively seeks ways to apply existing technologies to clinical data and applications, researching and providing information on technical trends and practices relevant to healthcare delivery organizations.

3. Informs and advises customers on information system technologies’ functionality, costs, benefits, and implementation requirements.

4. Maintains a current understanding of strategic business initiatives and how they relate to IT goals and objectives. Assess near-term needs, utilizing structured interview processes to establish business priorities.

5. Consults with technical experts and develop alternative technical solutions; seeks advice on options, risks, costs versus benefits, and impact on other business processes and system priorities.

6. Conducts business process analyses, needs assessments, and preliminary cost versus benefit measurements; brokers other IT services; and communicates trends and requirements to and from customers and IT.

7. Develop all aspects of the project plans (scope, definition, functional and technical specifications, testing, delivery and support) and coordinate business/clinical and IT implementation resources for successful delivery. Actively participate in the team environment and enable colleagues to fulfill the department’s operating objectives.

8. Provides effort estimates and assist in the development of project timelines. Works closely with other IT team members and business owners to define requirements, prototype and build solutions. Responsible for ensuring on time project delivery and completion.

9. Coordinate multi-system solutions to clarify interdependencies (and interfaces) so that systems appear seamless to customers. Anticipates and identifies issues proactively, and implements corrective actions.

10. Maintains IT group apprised of project status; informs the IT group of any issues or potential potholes. Keeps client informed of the project’s progress.

11. As requested, evaluates new applications and make recommendations to management.

12. Provide services such as facilitating priority setting and brokering contracts on behalf of customers.
13. Prepares and presents formal presentations to both internal and external audiences.

14. Provides subject matter expertise and acts as an internal consultant on assigned application and business area.

15. Maintains strong working knowledge of the application technologies to facilitate requirements gathering and to educate end users in the relevant applications.

16. Act as a mentor to new and less experienced applications analysts involving training, task assignment, and project oversight.

17. Participate in an on-call customer support rotation during normal business hours and off hours

18. Performs other duties as assigned or as necessary.

Must adhere to all of BMC’s RESPECT behavioral standards.

JOB REQUIREMENTS

Knowledge and Skills:

• Knowledge of the assigned business area’s products and processes.
• Strong technical knowledge and ability to express complex technical concepts in terms that is understandable to the business.
• Strong understanding of project management concepts and documentation in planning and implementing multiple projects in a cross functional environment.
• Strong written communication skills, including technical writing.
• Strong verbal communication skills across all levels and departments within the organization
• Strong analytical and conceptual skills; a demonstrated track record in new concept development for various projects and complex technical plans.
• Ability to solve problems often spanning multiple environments in a business area
• Efficiently manage time to provide a high level of output
• Understanding of how IT affects an organization and ability to link it to redesigned business process
• Ability to be a team player; flexible, friendly, congenial, and enthusiastic.
• HL7 knowledge is a plus

Education:

Associate’s degree or equivalent education and experience, Bachelor's Degree preferred.

Certificates, Licenses, Registration Required:

Upon hiring, successful completion of Epic’s certification program must be completed within 6 weeks of taking the last class for the supported application. (Status is tracked at the department level).

Experience:

Required:

At least 3 -5 years of experience in either of the following:

• Business application design, development, and installation, or
• Significant healthcare background with demonstrated abilities in the applications arena.

Additional experience desired:

• Previous experience in business process re-engineering or process improvement is desirable, involving broad-based information systems and utilizing tools and techniques to effect business change.
• Experience in the strategic use of technology in managing and growing a business.
• Experience in organizing, planning, and executing large-scale projects from vision through implementation, involving internal personnel, contractors, and vendors.

Compensation Range:

This range offers an estimate based on the minimum job qualifications. However, our approach to determining base pay is comprehensive, and a broad range of factors is considered when making an offer. This includes education, experience, skills, and certifications/licensures as they directly relate to position requirements; as well as business/organizational needs, internal equity, and market-competitiveness. In addition, BMCHS offers generous total compensation that includes, but is not limited to, benefits (medical, dental, vision, pharmacy), discretionary annual bonuses and merit increases, Flexible Spending Accounts, 403(b) savings matches, paid time off, career advancement opportunities, and resources to support employee and family well-being. 

NOTE: This range is based on Boston-area data, and is subject to modification based on geographic location.

Equal Opportunity Employer/Disabled/Veterans

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