Summary
Location
Archerfield
Type
full-time
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About this role
Job Description
BlueScope is an Australian-born global success story spanning 15 countries. Our team of over 16,500 people is our strength and we want our people to be safe, successful and well. We’re leaders and innovators in transforming steel into smart products and solutions that support society, today and in the future. We’re proud of brands, like COLORBOND ® steel that inspire and protect everything from hospitals to bridges and stadiums.
The Opportunity
Our Lysaght business is looking for a Customer Service Representative to join the Customer Service Team based in Archerfield, QLD. Made in Australia since 1921, Lysaght manufactures and markets steel building products that have helped shape the nation: from iconic corrugated roofing over Australian homes, to large commercial and industrial projects.
In this diverse and challenging role, you will support our team by managing enquiries from customers face-to-face, and via phone and email.
What Will You Do?
Providing tailored solutions to our customers, you will:
- interact with our customers face-to-face via phone and email, as well as manage quotes and queries
- prepare and enter customer orders into our operating system
- collaborate with internal stakeholders (marketing, warehouse, and sales departments) ensuring customer expectations and requirements are met or exceeded
- coordinate and manage the end-to-end logistics process including compliance with any requirements and regulations, updating all necessary systems that manage orders
- manage the relationship with logistics and internal stakeholders and working together to improve cost efficiencies, resolving issues, and seeking ways to improve the customer’s experience
More About You
You are someone who demonstrates behavioural flexibility to enable collaboration with a mix of personalities and behavioural styles. Along with your ability to understand and uncover customer needs and transforming these into improved service offerings, you'll bring:
- a commitment to your own safety and well-being while caring for others
- excellent communication, negotiation and interpersonal skills
- strong customer focus with the ability to resolve issues effectively and efficiently
- the ability to pick up new and custom IT systems quickly
- a proactive approach in building constructive and effective relationships
- high attention to detail and ability to complete multiple tasks simultaneously
Why BlueScope
As we’re creating strength for the future through our people, products and solutions, BlueScope gives you opportunities to innovate, learn and grow with the business, supported by inclusive leadership and a positive, passionate team. At BlueScope, you’ll:
- Learn and develop as you grow. With opportunities to build skills specific to your role and aspirations, our lifelong learning culture will support your future career pathways.
- Create innovative solutions. Seek better, smarter ways to solve problems, create sustainable solutions and make things happen.
- Experience connection and care. Experience a positive, inclusive work environment where we look out for each other’s safety and wellbeing.
- Deliver work that matters. Every action you take matters in delivering for our customers and strengthening communities for the future. We value what you do.
At BlueScope, we offer work-life flexibility through our B-flex program. We’re committed to fostering an inclusive environment where every employee feels respected and valued to be their authentic selves, and welcome people of all backgrounds, skills, experiences and perspectives. We encourage Women and First Nations people to apply. We’re passionate about driving sustainability outcomes that matter to our communities, including action on climate and our 2050 net zero goal.
It’s an exciting time in our history as, together, we work towards Our Purpose: “We create and inspire smart solutions in steel, to strengthen communities for the future.”
Come and discover us at www.bluescope.com/auscareers
Join us, creating strength for the future.
Applications close 8 February 2026.
Other facts
About BlueScope
With over 16,500 people across 15 countries, BlueScope is a leading international supplier of steel products and solutions for building and construction markets. Australia’s largest manufacturer, BlueScope’s portfolio of brands includes COLORBOND®, ZINCALUME® and TRUECORE® steels and the LYSAGHT® range of building products.
Steel plays a critical role in sustainable development. To BlueScope, sustainability means developing, manufacturing and selling steel products and solutions in a way that provides for a sustainable future, with a focus on continuous improvement, adopting new operating methods and anticipating new products for the future.
BlueScope’s long-term growth is underscored by the sustainability of steel and the critical role it will play in supporting a sustainable society. We take a life-cycle approach, looking at the impact of a product over its entire life and focusing on the four principles of a circular economy: reduce, reuse, remanufacture and recycle.
Our steel products and services ensure that we contribute to the opportunities and challenges of society’s move to a lower-carbon economy. To deliver long-lasting value and meet the expectations of all of our stakeholders, our business must transform on all fronts. Read BlueScope's latest Sustainability Report at bluescope.com/sustainable-steel.
Interested in an exciting career at one of Australia’s most reputable companies with a track record of making things happen? Find out more at bluescope.com.
What you'll do
- The Customer Service Representative will manage customer enquiries face-to-face, via phone, and email, while preparing and entering customer orders into the operating system. They will also coordinate logistics processes and collaborate with internal stakeholders to meet customer expectations.
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