About this role
You will greet and make friendly eye contact every time our hospital entry door opens to offer the individual warm and professional acknowledgement.
You are always offering a friendly smile, strong eye contact and an approachable demeanor.
You are a compassionate listener.
You speak clearly, slowly, and calmly in person and on the telephone in a way that clients easily understand.
You will assess immediately upon arrival each client’s rare need, as well as the pet’s general condition.
You will determine whether an emergency arrival is a “stat” versus “standard” emergency.
You will respond to non-patient calls or visitors and connect them to the appropriate team member.
You are responsible for confirming all appointments in advance ensuring clients receive accurate information about preparing their pet for the appointment.
You will offer emotional support and resource materials to grieving clients in a compassionate and discreet manner.
You serve as a liaison between clients and service agencies during handling of pet remains by ensuring a complete, accurate, and compassionate process.
Other facts
About BluePearl Vet, LLC
We have hospitals located throughout the country, many of which are open 24 hours a day, every day of the year. Our veterinarians use innovative procedures, high-tech equipment and the latest treatment methods to provide comprehensive medical care to pets. We combine this expertise with a love for animals and the belief that kindness is the foundation of veterinary medicine.
Our mission: Provide exceptional specialty and emergency care for pets by supporting each other through our shared passion, knowledge and talents.
At BluePearl, we recognize that pets are part of the family. We honor the human-animal bond by providing the very best in advanced medical care for pets – including techniques that were once reserved exclusively for humans.
Our vision: Elevate the industry in pursuit of sustainable veterinary excellence so pets receive the best care when they need it most.
We are committed to upholding the highest medical standards and are constantly searching for new and better ways to treat our patients and advance our profession.
Our Guiding Principles
These Five Principles connect all of our BluePearl hospitals and guide the actions and decisions of our Associates every day.
Quality: Quality begins with delivering our best to the people and pets we serve. It continues through all that we do.
Responsibility: We take responsibility without being asked. We support the responsibilities of others.
Mutuality: A mutual benefit is a shared benefit. A shared benefit will endure.
Efficiency: Our resources are precious. Being efficient helps us accomplish more and waste less.
Freedom: Freedom lets us shape our future. Performance allows us to remain free.
Our Privacy Policy can be viewed at https://www.mars.com/privacy.
What you'll do
- The Client Service Representative greets clients warmly and assesses their needs upon arrival. They also confirm appointments and provide emotional support to clients during difficult times.
Ready to join BluePearl Vet, LLC?
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