About this role
Summary
Assists in membership/enrollment, billing, collections, and/or customer service aspects for assigned department(s). Responsible for providing prompt, quality processing, enrollment, customer service, cash management activities, and administrative services for groups/agents, small groups, and/or policyholders.
Description
Logistics: This is a full-time, Monday–Friday position. Work hours vary between 8:00 a.m. and 6:00 p.m., with extended hours during open enrollment period and based on business needs. After initial training is completed onsite at the 4101 Percival Rd., Columbia, SC 29229 location and performance standards are met, the position will offer a hybrid work setting.
What You Will Do:
Assists management with verifying the accuracy and timeliness of workflow functions. Serves as liaison, coordinating with other departments as needed. Ensures compliance with all applicable laws and standards, and timely and accurate reporting to regulatory agencies for financial and compliance related transactions.
Influences training needs for department to provide excellent customer service with customers, marketing, management/others.
Performs quality control functions for work performed. Develops work plans to improve quality performance. Prepares/reviews weekly/monthly reports. Works with internal and external departments, customers, and agencies to resolve issues that may arise.
Participates in the planning, organizing, and implementation of new groups, renewing groups, and existing groups. Develops, maintains, and updates procedures. Coordinates special projects, system testing, system enhancements, group set-up maintenance, etc.
To Qualify for This Position, You Will Need:
Required Education: Bachelor's Degree.
Degree Equivalency: Four (4) years job related work experience or Associate's and two (2) years job related work experience
Required Work Experience: Three (3) years of experience in membership, billing, claims processing, accounting and/or customer service, or a combination of these areas. One (1) of the three (3) years must be in a team lead/leadership role OR equivalent military experience in grade E4 or above.
Required Skills and Abilities: Knowledge and proven ability in a membership or billing system. Good judgment skills. Demonstrated proficiency in spelling, punctuation, and grammar. Demonstrated verbal and written communication skills. Effective customer service and organizational skills. Ability to persuade, negotiate, or influence others. Ability to handle confidential or sensitive information with discretion. Basic business math proficiency. Ability to lead and motivate employees.
Required Software and Tools: Microsoft Office
Work Environment: Typical office environment. Travel between office buildings. Some/frequent out of town travel.
What We Can Do for You:
401(k) retirement savings plan with company match.
Subsidized health plans and free vision coverage.
Life insurance.
Paid annual leave – the longer you work here, the more you earn.
Nine paid holidays.
On-site cafeterias and fitness centers in major locations.
Wellness programs and healthy lifestyle premium discount.
Tuition assistance.
Service recognition.
Incentive Plan.
Merit Plan.
Continuing education funds for additional certifications and certification renewal.
What to Expect Next:
After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with a recruiter to verify resume specifics and salary requirements. Management will be conducting interviews with those candidates who qualify, with prioritization given to those candidates who demonstrate the preferred qualifications.
Equal Employment Opportunity Statement
BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.
We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.
If you need special assistance or an accommodation while seeking employment, please email [email protected] or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.
We participate in E-Verify and comply with the Pay Transparency Nondiscrimination Provision. We are an Equal Opportunity Employer. Here's more information.
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Other facts
About BlueCross BlueShield of South Carolina
For more than six decades, BlueCross BlueShield of South Carolina has been part of the national landscape. Our roots are firmly embedded in the state. We are the largest insurance company in South Carolina. We are also the only one that has an A+ Superior A.M. Best rating. We are one of the nation's leading government contract administrators. We operate one of the most sophisticated data processing centers in the Southeast and have a diverse family of subsidiary companies.
Our full-time employees enjoy benefits like a 401(k) retirement savings plan with company match, subsidized health plans, free vision coverage, life insurance, paid annual leave and holidays, wellness programs and education assistance. If you are a full-time employee in the National Guard or reserves, we will cover the difference in your pay if you are called to active duty. BlueCross has a dedicated corporate culture of community support. Our employees are some of the most giving in the country. They support dozens of nonprofit organizations every year.
If you're ready to join a diverse company with secure, community roots and an innovative future, apply for a position now!
BlueCross BlueShield of South Carolina is an independent licensee of the Blue Cross and Blue Shield Association.
We are an Equal Opportunity Employer. We will consider all qualified applicants for employment regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information, or any other legally protected status.
What you'll do
- The Supervisor of Membership Services assists in membership/enrollment, billing, collections, and customer service for assigned departments. They ensure compliance with laws and standards, coordinate with other departments, and develop work plans to improve quality performance.
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