Founding Customer Success Manager

Role Overview As a Customer Success Manager at BlueAlpha, you act as the strategic partner and operational guide for our customers as they adopt and scale our AI-native marketing operating system. You’ll work directly with growth, marketing, and revenue teams to understand their goals, diagnose their challenges, and turn BlueAlpha into the central engine that drives their weekly actions and outcomes. You’ll build deep relationships, help diagnose problems and next steps, and ensure customers are operationalizing the insights and actions generated by our agents, not just observing them. You’re comfortable navigating ambiguity, translating data into clear recommendations, and leading conversations with senior operators who are responsible for business-critical targets. You can move fluidly between strategic guidance, hands-on execution support, and system-level problem solving. You can speak marketing (CAC, ROAS), executive (ROI) and data (statistical significance) languages, you’re able to provide both general and tactical guidance and diagnoses of marketing next steps and issues, from channel strategy to campaign settings. This is a high-ownership role: you’ll shape how customers experience our platform, influence what becomes repeatable, and directly impact renewals, expansions, and long-term customer value. What success looks like in this role: customers will ACT on insights (not generate the insights themselves), taking weekly decisions and optimization actions (not just logging in the platform). Responsibilities Own customer success outcomes across onboarding, adoption, business reviews, renewals, and expansions - driving measurable impact tied to core business metrics. Ensure insights convert to action: Track whether customers actually implement recommended budget reallocations, campaign optimizations, and channel shifts. Champion enablement: Helping internal champions sell insights up to executives when recommendations challenge status quo. Navigate organizational resistance: When MMM shows Meta isn't as incremental as believed, help customers manage internal politics. Translate customer goals into structured success plans, KPIs, and weekly operating cadences powered by BlueAlpha’s AI action system. Apply deep marketing expertise to diagnose funnel inefficiencies, pinpoint campaign or channel issues, and guide customers toward the right actions. Translate MMM outputs to marketing actions: "Your response curve is flattening" → "Scale back top-of-funnel and reinvest in retargeting". Ensure customers fully leverage our platform by coaching them on use cases, performance rhythms, experimentation, and cross-functional alignment. Lead strategic reviews with VP- and C-level stakeholders, clearly communicating performance, insights, and recommended next steps across channels and tactics. Partner with product, engineering, and forward deployed teams to surface customer needs, identify feature opportunities, and test improvements that increase impact. Proactively identify risks in adoption, usage, or performance and coordinate cross-functional plans to resolve blockers. Contribute to defining the CSM function: processes, metrics, tooling, and standards for delivering exceptional customer outcomes at scale. Qualifications Required 4+ years in customer success, performance marketing, growth consulting, marketing operations, or similar hybrid analytical + client-facing roles, better if spent at marketing agencies. Deep, hands-on marketing experience across acquisition channels (paid social, paid search, programmatic), lifecycle marketing, or full-funnel strategy. Understanding of marketing team dynamics: Know why media buyers resist cutting "performing" campaigns despite incrementality data. Ability to interpret performance data, diagnose channel issues, understand common optimization levers, and translate insights into clear, tactical recommendations. Demonstrated experience owning customer relationships end-to-end - onboarding, ongoing management, and renewal/expansion cycles. Excellent communication skills: comfortable guiding a marketing manager through tactical next steps and aligning a VP of Marketing on strategic direction. Strong project management skills with a track record of running structured programs and managing multiple complex accounts simultaneously, pushing them forward. Comfort with ambiguity and rapid iteration: Our methodology evolves weekly based on test results.You’ll help customers navigate uncertainty while building confidence through quick wins, even when perfect data isn’t available. Ability to operate in a fast-paced startup environment with limited structure, high autonomy, and frequent context switching. Experience with marketing analytics, MMM, incrementality testing, or attribution methodologies. Nice to Haves Familiarity with modern marketing tech stacks, data integrations, and BI tools (Snowflake, BigQuery, Looker, etc.). Exposure to AI products, automation workflows, or decisioning systems in a marketing context. Background in management consulting, performance marketing agencies, or strategy roles with quantitative focus. Compensation & Benefits Compensation: competitive salary + meaningful equity — real ownership in BlueAlpha’s success Benefits: health insurance, flexible PTO, and remote-friendly work Impact: work on multi-faceted problems end-to-end Culture: A collaborative, high-energy environment where we challenge ideas, not people — small team, big ambition How to Apply Ready to help define the future of AI-driven marketing? Send your resume and a short note to [email protected] .