BY
Support Engineer 2 - Blue Yonder TMS/Transportation Management
full-time•Hyderabad, Bengaluru
About this role
Scope:
- Deliver flawless application support to Blue Yonder customers by resolving complex solution issues.
- Drive resolution of escalated and complex solution issues in collaboration with multiple Blue Yonder and customer stakeholders.
- Deepen competency on end-to-end solution architecture and relevant SaaS tools OR business processes and industry domain.
- Own customer solution and enhances solution stability and service quality eventually enabling increase in customer satisfaction, consumption, and adoption of the service.
Our current technical environment:
- Demonstrates strong technical expertise as required to support concerned solution, for e.g.,
- DBMS (ex: SQL, Oracle) for application support; writing, reviewing, and im proving queries, procedures etc.
- Troubleshooting Application issues - Demonstrates strong expertise in contemporary SaaS technical toolsets like AppDynamics, Splunk etc.:
- to monitor application health and to investigate application issues.
- to analyze trends and draw conclusions to reduce/eliminate recurring/high impacting issues
What you’ll do:
- Delivers excellent customer experience by
- Understanding customer raised issues and take appropriate actions to resolve the same – Cloud /SaaS
- Reviewing the product source code or design document as necessary
- Owning and resolve all cases for global customers, adhering to defined SLA’s
- Documenting learnings and create knowledge articles for repeated cases
- Replicating and maintain customer environments
- Maintaining knowledge of customer solution and customization
- Demonstrating sense of urgency and swiftness with all customer interactions
- Acting as Techno-functional POC for all cases and ensure timely triage and assignment
- Utilizing instant messenger and other tools to collaborate globally
- Working in shifts and being flexible with the timings
- Meeting organization and team level goals
- Improving Customer Satisfaction by providing quality and timely solutions to reported issues and follow-up until case closure
- Identifying areas of improvement and scope of automation on routine tasks or activities
- Helping in meeting team level goals and be a team player
What we are looking for:
- Bachelor’s degree (STEM preferred) and minimum 4 to 6 years.
- Strong DBMS (ex: SQL, Oracle) skill set with atleast 4 years hands on.
- Good Communication and Strong Analytical Skills
- Person with prior support experience with fair knowledge on handling issues within SLA’s
- Preferably Blue Yonder TMS knowledge, else basic Supply Chain domain experience
- Person who can communicate flawless with Customer and other stakeholders.
- Possess Strong Techno-Functional Expertise
- Tech Savvy able to adapt to any technology faster.
- Experience with varied tools such as AppD & Splunk, SNOW
- Good Team Player.
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
What you'll do
- Deliver application support to Blue Yonder customers by resolving complex solution issues and collaborating with stakeholders. Enhance solution stability and service quality to improve customer satisfaction and adoption of the service.
About Blue Yonder
Blue Yonder is the AI company for supply chain. As the world leader in end-to-end digital supply chain transformation, Blue Yonder offers a unified, AI-driven platform and multi-tier network that empowers businesses to operate sustainably, scale profitably, and delight their customers—all at machine speed. A pioneer in applying AI solutions to the most complicated supply chain challenges, Blue Yonder’s modern innovations and unmatched industry expertise help more than 3,000 retailers, manufacturers, and logistics service providers confidently navigate supply chain complexity and disruption.
Blue Yonder is proud to be an Equal Opportunity Employer. We want you to bring your authentic self to work every day. We know that the best businesses are diverse and inclusive. Our unique talents make for great ideas, empathetic workplaces and drive results. We welcome all job applicants, so apply today.
Please Be Advised: Any communications from a Blue Yonder representative related to an open position at Blue Yonder will come from an @blueyonder.com email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in-person or through a secure video call. We will not ask you for sensitive information nor will we ask you to pay anything during the hiring process. If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement authorities. To learn more about other potential job scams click here.
Ready to join Blue Yonder?
Take the next step in your career journey
Frequently Asked Questions
What does a Support Engineer 2 - Blue Yonder TMS/Transportation Management do at Blue Yonder?
As a Support Engineer 2 - Blue Yonder TMS/Transportation Management at Blue Yonder, you will: deliver application support to Blue Yonder customers by resolving complex solution issues and collaborating with stakeholders. Enhance solution stability and service quality to improve customer satisfaction and adoption of the service..
Is the Support Engineer 2 - Blue Yonder TMS/Transportation Management position at Blue Yonder remote?
The Support Engineer 2 - Blue Yonder TMS/Transportation Management position at Blue Yonder is based in Hyderabad, India and Bengaluru, India. Contact the company through Clera for specific work arrangement details.
How do I apply for the Support Engineer 2 - Blue Yonder TMS/Transportation Management position at Blue Yonder?
You can apply for the Support Engineer 2 - Blue Yonder TMS/Transportation Management position at Blue Yonderdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.