BC
Customer Advocate
full-time•Bozeman•$0k - $0k
About this role
Our Customer Advocates are the key to what we "do" at Blue Cross of Idaho! Join our team, providing outstanding customer service in a fast-paced, customer-focused contact center environment. We receive, research and respond to inquiries from members, providers, and BCI team members relating to benefit, claim or enrollment queries on our lines of business.
We're seeking Customer Advocates with:
- Phenomenal verbal and written communication
- Computer skills, such as Microsoft Office Suite, data entry, software applications, and intranet/internet navigation
- Responds to inquiries from policyholders, providers and/or other for information and assistance.
- Performs research to respond to inquiries and interprets policy provisions to determine most effective response.
- Documents interactions through internal tracking system.
- Perform other duties and responsibilities as assigned.
- Work periodic overtime as requested. Work schedules will fall within hours of operation, Monday-Friday starting as early as 7pm or finishing as late as 7pm; some Saturdays 8a-12pm
As of the date of this posting, a good faith estimate of the current pay range is $19.45 to $27.23. The position is eligible for an annual incentive bonus (variable depending on company and employee performance).
The pay range for this position takes into account a wide range of factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, relevant experience, skills, seniority, performance, travel requirements, internal equity, business or organizational needs, and alignment with market data. At Blue Cross of Idaho, it is not typical for an individual to be hired at or near the top range for the position. Compensation decisions are dependent on factors and circumstances at the time of offer.
We offer a robust package of benefits including paid time off, paid holidays, community service and self-care days, medical/dental/vision/pharmacy insurance, 401(k) matching and non-contributory plan, life insurance, short and long term disability, education reimbursement, employee assistance plan (EAP), adoption assistance program and paid family leave program.
We will adhere to all relevant state and local laws concerning employee leave benefits, in line with our plans and policies.
Reasonable accommodations
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
What you'll do
- Customer Advocates respond to inquiries from members, providers, and team members regarding benefits, claims, and enrollment. They perform research to provide accurate information and document interactions through an internal tracking system.
About Blue Cross of Idaho
Since 1945, we’ve taken our role as an Idaho-based health insurance company to heart. While the health insurance marketplace has experienced lots of change in recent years, our mission has remained the same. We’re driven to help connect Idahoans to quality healthcare that is affordable and build strong networks and services with our members in mind.
Blue Cross of Idaho is a leader in the health insurance industry- addressing healthcare costs and delivering exceptional customer experiences through innovative tools and services.
We are dedicated to attracting and developing leaders who share our vision of transforming the healthcare experience of the communities we serve in Idaho and beyond.
Ready to join Blue Cross of Idaho?
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Frequently Asked Questions
What does Blue Cross of Idaho pay for a Customer Advocate?
Blue Cross of Idaho offers a competitive compensation package for the Customer Advocate role. The salary range is USD 0k - 0k per year. Apply through Clera to learn more about the full compensation details.
What does a Customer Advocate do at Blue Cross of Idaho?
As a Customer Advocate at Blue Cross of Idaho, you will: customer Advocates respond to inquiries from members, providers, and team members regarding benefits, claims, and enrollment. They perform research to provide accurate information and document interactions through an internal tracking system..
Is the Customer Advocate position at Blue Cross of Idaho remote?
The Customer Advocate position at Blue Cross of Idaho is based in Bozeman, Montana, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Advocate position at Blue Cross of Idaho?
You can apply for the Customer Advocate position at Blue Cross of Idahodirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.