About this role
Description
Ready for a fresh start? Make this the year you love where you work!
We are looking for a dedicated and customer-focused Customer Service Representative to serve our plumbing and HVAC customers.
Our Customer Service Representatives are the most important teammates in our organization. This is a great opportunity to learn our business and grow your career into other areas of our organization.
Key Responsibilities of our Customer Service Representative:
- Answer all incoming client calls promptly and follow our scripting process.
- Serve as the first point of contact for customers and deliver a courteous and professional experience every time.
- Following our process, accurately schedule service and maintenance appointments.
- Notify clients proactively if there are any scheduling delays and work to rebook at their convenience.
- Make outbound calls to Club Membership clients to schedule seasonal maintenance.
- Assist with dispatching as needed to maintain scheduling efficiency without compromising customer satisfaction.
Requirements
What You Bring to the Customer Service Representative role:
- Previous experience in a customer service or call center role (required)
- Knowledge of plumbing and HVAC, or home services industry (required)
- Ability to follow a process
- Strong attention to detail and excels in accuracy.
- A courteous and pleasant demeanor—whether on the phone or off
- Excellent time management, organization, and problem-solving abilities
- Bilingual a plus, but not required
Schedule:
3 shift options to include:
Fri-Mon 8 am-7 pm
Wed-Sat 8 am-7 pm
Sun-Wed 8 am-7 pm
Pay $16-18 an hour. If you're passionate about great customer service and enjoy being part of a team, apply now!
Other facts
About Blue Cardinal Home Services, LLC
"We are rewriting the book on how partnerships are formed, and redefining the future of the home services industry."
Blue Cardinal Home Services Group was founded by a lifelong tradesman, to meet the needs and exceed the expectations of fellow tradesmen interested in discovering opportunities, and securing their futures. Founder and CEO Trey McWilliams quickly recognized while on his own journey to unlock the potential of partnership, that there was tremendous opportunity to bring something truly unique to the space.
By marrying a lifetime of industry experience and world-class innovators and leaders, the Blue Cardinal Home Services Group is a powerhouse of resources, experience, knowledge and opportunity. In addition to the explosive potential, we remain fiercely committed to truly getting to know our partners on both a personal and professional level. We are committed to understanding the foundation of your company, experiencing your culture, and learning about each unique piece that makes it whole.
What you'll do
- The Customer Service Representative serves as the first point of contact for customers, answering calls and scheduling appointments. They also notify clients of any scheduling delays and assist with dispatching as needed.
Ready to join Blue Cardinal Home Services, LLC?
Take the next step in your career journey