Microsoft Dynamics Specialist
contract•United States
About this role
Overview
The Microsoft Dynamics Specialist supports the ongoing technical alignment of Microsoft Dynamics within an enterprise marketing and analytics ecosystem. This role focuses on ensuring CRM structures, workflows, and integrations operate reliably and consistently within established standards, supporting analytics, activation, and operational reporting.
What You’ll Do
Contribute to the stable operation and alignment of Microsoft Dynamics within the broader enterprise platform ecosystem
Partner with platform and integration teams to support consistent use of CRM structures and workflows
Contribute to CRM governance through lifecycle definitions, usage standards, and operational documentation
Support alignment of pipeline stages and operational workflows to established business processes
Collaborate with analytics and activation teams to ensure CRM outputs are reliable for reporting, segmentation, and journey orchestration
Partner with integration teams to review mappings, data flows, and signal availability across systems
Provide technical input and guidance on appropriate use of Microsoft Dynamics capabilities within existing patterns
What You Bring
Experience working with Microsoft Dynamics 365 in enterprise, production environments
Understanding of CRM lifecycles, pipeline concepts, and operational workflows
Experience supporting integrations between Dynamics and:
Analytics and reporting platforms
Marketing automation or journey orchestration tools
Other enterprise systems
Familiarity with governance practices, documentation, and operational standards
Ability to work effectively across technical, analytics, and marketing teams
Nice to Have
Experience supporting B2B or account-based engagement models
Exposure to platform operations, release coordination, or change management
Familiarity with downstream activation or personalization workflows
About Blue Acorn iCi
Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results.
Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us.
Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.
Why Join Us?
Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital.
Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves.
If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place.
Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!
Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.
Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: careers@blueacornici.com.
California applicants: Please click here for CCPA disclosures.
What you'll do
- The Microsoft Dynamics Specialist ensures the stable operation and alignment of Microsoft Dynamics within the enterprise platform ecosystem. This includes supporting CRM structures, workflows, and integrations for reliable analytics and reporting.
About Blue Acorn iCi
Blue Acorn iCi, an Infosys Company, is the leading digital customer experience company pioneering what’s possible through the convergence of analytics, digital commerce, customer experience, and experience-driven commerce offerings.
In an era of heightened expectations, it’s crucial to create exceptional interactions and experiences. No other company brings together engineers, data scientists, commerce experts, designers, and strategists to expand your reach, accelerate your sales, service your customers, and grow your business. Through these integrated capabilities and unparalleled expertise, Blue Acorn iCi makes content and digital commerce more effective for your organization.
As your strategic partner, we improve the customer journey with insights from analytics and lift key metrics by conversion testing the entire online presence. For brands that need to establish a direct-to-consumer channel, we work from the ground up. Our end-to-end commerce solution includes pre-integrated software, an on-shore call center, performance marketing, and a warehouse with state-of-the-art packaging and shipping capabilities.
Because digital transformation is a journey, we understand that brands need services that match their stage of digital maturity. Our solutions are tailored to meet you where you are and scale you to where you want to go. We’ve helped legacy brands and digital natives alike along their journey, including Le Creuset, Charter Communications, LoveSac, Dollar General, Bluemercury, Ticketmaster, Panera Bread, and Gerber.
A professional services organization is only as effective as the people and the strategies it employs. Our team continually evolves advanced solutions in content and commerce and innovates our processes to improve client satisfaction. If you’re interested in learning how our services can empower you to improve your customer experience, contact us [email protected].
Ready to join Blue Acorn iCi?
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Frequently Asked Questions
What does a Microsoft Dynamics Specialist do at Blue Acorn iCi?
As a Microsoft Dynamics Specialist at Blue Acorn iCi, you will: the Microsoft Dynamics Specialist ensures the stable operation and alignment of Microsoft Dynamics within the enterprise platform ecosystem. This includes supporting CRM structures, workflows, and integrations for reliable analytics and reporting..
Is the Microsoft Dynamics Specialist position at Blue Acorn iCi remote?
The Microsoft Dynamics Specialist position at Blue Acorn iCi is based in United States, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Microsoft Dynamics Specialist position at Blue Acorn iCi?
You can apply for the Microsoft Dynamics Specialist position at Blue Acorn iCidirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.