Digital Solutions Consultant
full-time•Norman
About this role
Position Overview
Blue Acorn iCi is seeking a Digital Strategy Consultant to serve as the connective tissue between business intent and technical delivery across AEP powered programs. This role translates business goals into actionable use cases, measurement plans, and requirements that directly inform Adobe Experience Platform configuration and activation.
You will partner closely with marketing, product, data, and engineering teams to ensure every customer journey is clearly defined, measurable, and ready for execution.
Key Responsibilities
Strategic & Journey Definition
Adobe Platform Familiarity
Blue Acorn iCi is seeking a Digital Strategy Consultant to serve as the connective tissue between business intent and technical delivery across AEP powered programs. This role translates business goals into actionable use cases, measurement plans, and requirements that directly inform Adobe Experience Platform configuration and activation.
You will partner closely with marketing, product, data, and engineering teams to ensure every customer journey is clearly defined, measurable, and ready for execution.
Key Responsibilities
Strategic & Journey Definition
- Translate business priorities into journey maps, epics, and actionable digital use cases across B2C and/or B2B customer lifecycles.
- Define measurable KPIs, success metrics, and value frameworks that guide program decisions and implementation.
- Partner with business stakeholders to articulate goals, identify opportunity areas, and prioritize activation use cases.
- Develop detailed requirement documents, business rules, acceptance criteria, and operational workflows for AEP, AJO, and RTCDP use cases.
- Document segmentation logic, audience frameworks, messaging triggers, and data dependencies.
- Create measurement plans and reporting requirements that align with Adobe Analytics/CJA outputs.
- Map business needs to platform features (AEP Real-Time CDP, AJO, CJA, AEM Assets, Marketo, Workfront).
- Cross-Functional Program Support
- Work with data, engineering, and architecture teams to validate feasibility, clarify requirements, and ensure alignment across execution tracks.
- Support backlog management with user stories and refinement for multi-solution Adobe programs.
- Facilitate workshops, discovery sessions, and journey design sessions with client teams.
- Ensure program cohesion and stakeholder clarity across delivery stages.
- Onsite requirement of 2-3 months, then it will change to as needed. Travel will be during the work week Monday AM to Friday PM and expenses will be covered.
Adobe Platform Familiarity
- Working knowledge of AEP, RTCDP, AJO, and CJA.
- Familiarity with AEM Assets, Workfront, or Marketo is a plus.
- Data & Analytical Skills
- Ability to interpret data schemas, identity models, and event structures.
- Understanding of segmentation logic, customer attributes, and behavioral signals.
- Experience defining success metrics, measurement plans, and reporting requirements.
- Experience translating business goals into technical requirements, journeys, or data-driven use cases.
- Strong understanding of customer experience principles, lifecycle marketing, and personalization strategies.
- Ability to break down complex problems into structured frameworks and clear documentation.
- Exceptional communication and storytelling skills—able to simplify complexity for non-technical audiences.
- Consultative mindset with experience facilitating workshops or working directly with business stakeholders.
- Highly organized and able to influence alignment across cross-functional departments.
About Blue Acorn iCi
Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results.
Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we’re growing fast—and we’re looking for exceptional talent to grow with us.
Our teams work at the intersection of strategy and execution—solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.
Why Join Us?
Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We’re more than a consultancy—we’re a team of innovators helping the world’s top brands shape the future of digital.
Here, you won’t just contribute to a project—you’ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we’re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves.
If you’re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences—this is your place.
Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!
Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.
Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: careers@blueacornici.com.
California applicants: Please click here for CCPA disclosures.
What you'll do
- The Digital Solutions Consultant translates business goals into actionable use cases and measurement plans while partnering with various teams to ensure customer journeys are well-defined and executable. They also develop requirement documents and facilitate workshops to align stakeholders.
About Blue Acorn iCi
Blue Acorn iCi, an Infosys Company, is the leading digital customer experience company pioneering what’s possible through the convergence of analytics, digital commerce, customer experience, and experience-driven commerce offerings.
In an era of heightened expectations, it’s crucial to create exceptional interactions and experiences. No other company brings together engineers, data scientists, commerce experts, designers, and strategists to expand your reach, accelerate your sales, service your customers, and grow your business. Through these integrated capabilities and unparalleled expertise, Blue Acorn iCi makes content and digital commerce more effective for your organization.
As your strategic partner, we improve the customer journey with insights from analytics and lift key metrics by conversion testing the entire online presence. For brands that need to establish a direct-to-consumer channel, we work from the ground up. Our end-to-end commerce solution includes pre-integrated software, an on-shore call center, performance marketing, and a warehouse with state-of-the-art packaging and shipping capabilities.
Because digital transformation is a journey, we understand that brands need services that match their stage of digital maturity. Our solutions are tailored to meet you where you are and scale you to where you want to go. We’ve helped legacy brands and digital natives alike along their journey, including Le Creuset, Charter Communications, LoveSac, Dollar General, Bluemercury, Ticketmaster, Panera Bread, and Gerber.
A professional services organization is only as effective as the people and the strategies it employs. Our team continually evolves advanced solutions in content and commerce and innovates our processes to improve client satisfaction. If you’re interested in learning how our services can empower you to improve your customer experience, contact us [email protected].
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Frequently Asked Questions
What does a Digital Solutions Consultant do at Blue Acorn iCi?
As a Digital Solutions Consultant at Blue Acorn iCi, you will: the Digital Solutions Consultant translates business goals into actionable use cases and measurement plans while partnering with various teams to ensure customer journeys are well-defined and executable. They also develop requirement documents and facilitate workshops to align stakeholders..
Is the Digital Solutions Consultant position at Blue Acorn iCi remote?
The Digital Solutions Consultant position at Blue Acorn iCi is based in Norman, Oklahoma, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Digital Solutions Consultant position at Blue Acorn iCi?
You can apply for the Digital Solutions Consultant position at Blue Acorn iCidirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.