BS
German-speaking Concierge Team Lead
full-timeā¢Lisbon
About this role
Company Description
Join a global leader in premium concierge and loyalty services, supporting exclusive cardholders with high-touch, personalised assistance. As a German-speaking Concierge Team Lead, you’ll guide a newly built team delivering exceptional lifestyle, travel, and event support through phone, email, and messaging channels. This role is ideal for someone who thrives in a refined service environment, enjoys problem-solving, and can coach others to deliver a consistently outstanding client experience.
Start date: ASAP to March
Your Responsibilities
Lead, coach, and develop a team of German-speaking Concierge Advisors.
Monitor performance, service quality, and customer satisfaction across all channels.
Support complex or escalated client requests, ensuring a proactive and solution-driven approach.
Coordinate daily operations, including workload distribution and adherence to service standards.
Foster a culture of reliability, discretion, and high-end customer care.
Ensure accurate handling of requests within the ticketing system.
Collaborate with management to refine processes and maintain excellence in a newly established team.
Job Description
Your Profile
Native-level German, with excellent written and spoken communication.
French is a plus.
Previous experience in team leadership or senior advisor roles, ideally in luxury service, hospitality, travel, concierge, or customer care.
Strong organisational skills and the ability to manage complex requests.
Empathy, adaptability, and a genuine passion for service.
Comfortable working in a dynamic environment and guiding a team through ramp-up phases.
Based in Lisbon or willing to relocate (no relocation offered)
Qualifications
Work Conditions
Permanent contract (CDI) with a 3-month probation period.
40h/week, Monday to Saturday, between 7:00–21:00 (rotating shifts).
- Modern office with a growing team of around 90 colleagues.
Hybrid work after 3 months. Competative salary + bonus + mealcard and transportation allowance.
Full private health insurance after 6 months, including dental and optical options.
What you'll do
- Lead and develop a team of German-speaking Concierge Advisors while monitoring performance and service quality. Support complex client requests and coordinate daily operations to ensure high-end customer care.
About Blu Selection
Blu Selection has acquired Qamyno HR Services and now operates under a single brand: blu.
Our mission
To help European and global companies scale faster and smarter by hiring international, multilingual, high-impact talent across key EU hubs.
Headquartered in Barcelona, blu connects employers with proven multilingual professionals across Tech, Sales, Marketing, Finance, HR, and Customer Experience. We combine deep market expertise with close, day-to-day collaboration with both clients and candidates.
What we do
Cross-border hiring across major European hubs: Barcelona, Paris, Berlin, Stockholm, Lisbon and more.
Permanent and freelance recruitment solutions aligned with your operating model (in-house, EOR, contractor).
Access to large, pan-European multilingual talent pools.
How we work
A dedicated consultant for each mandate, from calibrated brief to shortlist and feedback loops.
Transparent processes and clear communication with hiring managers and candidates.
End-to-end support for international professionals, matching skills, languages, and career ambitions.
Hiring across Europe?
Blu helps you build high-performing, culturally fluent teams that grow with your business across the EU.
Blu: while our brand evolves, our website remains unchanged: bluselection.com.
š +34 932 717 470
š© [email protected]
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Frequently Asked Questions
What does a German-speaking Concierge Team Lead do at Blu Selection?
As a German-speaking Concierge Team Lead at Blu Selection, you will: lead and develop a team of German-speaking Concierge Advisors while monitoring performance and service quality. Support complex client requests and coordinate daily operations to ensure high-end customer care..
Is the German-speaking Concierge Team Lead position at Blu Selection remote?
The German-speaking Concierge Team Lead position at Blu Selection is based in Lisbon, Portugal. Contact the company through Clera for specific work arrangement details.
How do I apply for the German-speaking Concierge Team Lead position at Blu Selection?
You can apply for the German-speaking Concierge Team Lead position at Blu Selectiondirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.