Deliverability Consultant

<div class="content-intro"><div class="p-rich_text_section">Bloomreach is building the world’s premier&nbsp;<strong data-stringify-type="bold">agentic platform for personalization</strong>.We’re revolutionizing how businesses connect with their customers, building and deploying AI agents to personalize the&nbsp;<strong data-stringify-type="bold"><em data-stringify-type="italic">entire</em></strong>&nbsp;customer journey.</div> <ul class="p-rich_text_list p-rich_text_list__bullet p-rich_text_list--nested" data-stringify-type="unordered-list" data-list-tree="true" data-indent="0" data-border="0"> <li data-stringify-indent="0" data-stringify-border="0">We're taking&nbsp;<strong data-stringify-type="bold">autonomous search</strong>&nbsp;mainstream, making product discovery more intuitive and conversational for customers, and more profitable for businesses.</li> <li data-stringify-indent="0" data-stringify-border="0">We’re making&nbsp;<strong data-stringify-type="bold">conversational shopping</strong>&nbsp;a reality, connecting every shopper with tailored guidance and product expertise — available on demand, at every touchpoint in their journey.</li> <li data-stringify-indent="0" data-stringify-border="0">We're designing the future of&nbsp;<strong data-stringify-type="bold">autonomous marketing</strong>, taking the work out of workflows, and reclaiming the creative, strategic, and customer-first work marketers were always meant to do.</li> </ul> <div class="p-rich_text_section">And we're building all of that on the intelligence of a single AI engine —&nbsp;<strong data-stringify-type="bold">Loomi AI</strong>&nbsp;— so that personalization isn't only autonomous…it's also consistent.From retail to financial services, hospitality to gaming, businesses use Bloomreach to drive higher growth and lasting loyalty. We power personalization for more than 1,400 global brands, including American Eagle, Sonepar, and Pandora.</div></div><p>As a <strong>Mobile Messaging Deliverability Consultant at Bloomreach</strong>, you will play a key role in ensuring our customers’ mobile messages are successfully delivered to end users. You’ll work closely with experienced team members across Deliverability, Product, and Engineering to support both the operational and technical aspects of mobile messaging delivery.</p> <p>This is a great opportunity for someone interested in messaging, compliance, and mobile marketing who wants to grow into a technical and strategic expert within the SMS and mobile messaging ecosystem.</p> <p>Working from one of our European offices or from home on a full-time basis, you’ll become a core part of our Mobile Messaging Deliverability team.&nbsp;</p> <h3><strong>What challenge awaits you?</strong></h3> <p>Bloomreach supports customers sending high volumes of mobile messages across multiple regions, carriers, and sender types. Mobile messaging remains a critical channel for customer engagement, and maintaining reliable delivery at scale requires constant attention to carrier requirements, compliance rules, and performance signals.</p> <p>Your challenge will be to support strong mobile messaging deliverability by monitoring performance, helping resolve issues, and ensuring messaging programs align with global carrier and regulatory standards.</p> <p><strong>Key responsibilities include:</strong></p> <p><strong>Support Mobile Messaging Deliverability Efforts</strong></p> <ul> <li>Help manage questions around Mobile Messaging delivery performance including delivery rates, error codes, filtering, and carrier rejections using internal tools and dashboards. Assist in identifying Mobile Messaging deliverability issues and escalating complex cases to senior team members.</li> </ul> <p><strong>Carrier and Aggregator Support</strong></p> <ul> <li>Work with Mobile Messaging Vendors and carriers to help investigate delivery issues, blocking, or throughput limitations. Support the resolution of carrier specific deliverability and compliance challenges.</li> </ul> <p><strong>Sender Registration and Compliance</strong></p> <ul> <li>Assist with sender registration processes including SMS, RCS and Whatsapp. Review messaging programs for compliance with carrier rules, CTIA guidelines, and opt in requirements.</li> </ul> <p><strong>Performance Monitoring and Reporting</strong></p> <ul> <li>Track key performance indicators related to SMS deliverability and throughput. Help document trends, recurring issues, and improvement opportunities.</li> </ul> <p><strong>Campaign and Content Guidance</strong></p> <ul> <li>Provide guidance on Mobile Message content, sending patterns, and frequency to help optimise deliverability and reduce filtering. Support best practices around opt in flows, keyword management, and user experience.</li> </ul> <p><strong>You have the following experience:</strong></p> <p><strong>Technical Expertise</strong></p> <ul> <li>Troubleshoot and help resolve technical issues related to Mobile Messaging delivery and message routing.</li> <li>Assist with interpreting carrier error codes and delivery receipts.</li> </ul> <p><strong>Technical Expertise in Mobile Infrastructure</strong></p> <ul> <li>Strong understanding of mobile message sender type registering and setup</li> <li>Understanding of data quality and complaint monitoring</li> </ul> <p><strong>Deliverability Strategy &amp; Compliance</strong></p> <ul> <li>Compliance with global compliance regulations (CAN-SPAM, GDPR, CASL)</li> <li>Familiarity with list hygiene and opt-in practices</li> <li>Advising on mobile content, cadence, and audience targeting to support long-term deliverability</li> </ul> <p><strong>Analytical Problem Solving &amp; Adaptability</strong></p> <ul> <li>Interprets key mobile performance metrics (e.g. click, complaint, block) to diagnose issues</li> <li>Conducts root cause analysis and uses partner portals</li> <li>Identifies and resolves deliverability issues efficiently and proactively</li> <li>Adapts to evolving carrier behaviors, policy changes, and leverages new technologies (e.g., AI) to improve performance</li> </ul> <p><strong>Communication, Mentorship &amp; Project Ownership</strong></p> <ul> <li>Ability to clearly explain technical issues to non-technical stakeholders</li> <li>Skilled in providing actionable recommendations and documentation</li> <li>Leads projects independently and mentors junior colleagues</li> <li>Actively contributes to team performance and cross-functional collaboration</li> </ul> <p><span style="color: rgb(255, 255, 255);">#LI-HO1</span></p><div class="content-conclusion"><h2 style="text-align: justify;"><span style="font-size: 18pt;">More things you'll like about Bloomreach:</span></h2> <h3 style="text-align: justify;"><strong>Culture:</strong></h3> <ul> <li style="font-weight: 400;"> <div><span style="font-weight: 400;">A great deal of freedom and trust. At Bloomreach we don’t clock in and out, and we have neither corporate rules nor long approval processes. This freedom goes hand in hand with responsibility. We are interested in results from day one.&nbsp;</span></div> </li> <li> <div><span style="font-weight: 400;">We have defined our </span><a href="https://www.bloomreach.com/en/careers?utm_source=Job-Description-Footer&amp;utm_medium=Job-Description&amp;utm_content=Hyperlink-1" target="_blank"><span style="font-weight: 400;">5 values</span></a><span style="font-weight: 400;"> and the 10 underlying key behaviors that we strongly believe in. We can only succeed if everyone lives these behaviors day to day. We've embedded them in our processes like recruitment, onboarding, feedback, personal development, performance review and internal communication.&nbsp;</span></div> </li> <li style="font-weight: 400;"> <div><span style="font-weight: 400;">We believe in flexible working hours to accommodate your working style.</span></div> </li> <li style="font-weight: 400;"> <div><span style="font-weight: 400;">We work virtual-first with several Bloomreach Hubs available across three continents.</span></div> </li> <li style="font-weight: 400;"> <div><span style="font-weight: 400;">We organize company events to experience the global spirit of the company and get excited about what's ahead.</span></div> </li> <li data-stringify-indent="0" data-stringify-border="0"> <div>We encourage and support our employees to engage in volunteering activities - every Bloomreacher can take 5 paid days off to volunteer*.</div> </li> <li style="font-weight: 400;"> <div><span style="font-weight: 400;">The </span><a href="https://www.glassdoor.com/Overview/Working-at-Bloomreach-EI_IE442167.11,21.htm" target="_blank"><span style="font-weight: 400;">Bloomreach Glassdoor page</span></a><span style="font-weight: 400;"> elaborates on our stellar 4.4/5 rating. The <a href="https://www.comparably.com/companies/bloomreach" target="_blank">Bloomreach Comparably page</a> Culture score is even higher at 4.9/5</span></div> </li> </ul> <h3 style="text-align: justify;"><strong>Personal Development:</strong></h3> <ul style="text-align: justify;"> <li style="font-weight: 400;"> <div><span style="font-weight: 400;">We have a People Development Program -- participating in personal development workshops on various topics run by experts from inside the company. We are continuously developing &amp; updating competency maps for select functions.</span></div> </li> <li> <div><span style="font-weight: 400;">Our resident communication coach </span><a href="https://www.linkedin.com/in/ivo-ve%C4%8De%C5%99a-2a94291/" target="_blank"><span style="font-weight: 400;">Ivo Večeřa</span></a><span style="font-weight: 400;"> is available to help navigate work-related communications &amp; decision-making challenges.*</span></div> </li> <li style="font-weight: 400;"> <div><span style="font-weight: 400;">Our managers are strongly encouraged to participate in the Leader Development Program to develop in the areas we consider essential for any leader. The program includes regular comprehensive feedback, consultations with a coach and follow-up check-ins.</span></div> </li> <li style="font-weight: 400;"> <div><span style="font-weight: 400;">Bloomreachers utilize the $1,500 professional education budget on an annual basis to purchase education products (books, courses, certifications, etc.)*</span></div> </li> </ul> <h3 style="text-align: justify;"><strong>Well-being:</strong></h3> <ul style="text-align: justify;"> <li style="font-weight: 400;"> <div><span style="font-weight: 400;">The Employee Assistance Program -- with counselors -- is available for non-work-related challenges.*</span></div> </li> <li style="font-weight: 400;"> <div><span style="font-weight: 400;">Subscription to Calm - sleep and meditation app.*</span></div> </li> <li style="font-weight: 400;"> <div><span style="font-weight: 400;">We organize ‘DisConnect’ days where Bloomreachers globally enjoy one additional day off each quarter, allowing us to unwind together and focus on activities away from the screen with our loved ones.</span></div> </li> <li style="font-weight: 400;"> <div><span style="font-weight: 400;">We facilitate sports, yoga, and meditation opportunities for each other.</span></div> </li> <li style="font-weight: 400;"> <div><span style="font-weight: 400;">Extended parental leave up to 26 calendar weeks for Primary Caregivers.*</span></div> </li> </ul> <h3 style="text-align: justify;"><strong>Compensation:</strong></h3> <ul style="text-align: justify;"> <li style="font-weight: 400;"> <div><span style="font-weight: 400;">Restricted Stock Units or Stock Options are granted depending on a team member’s role, seniority, and location.*</span></div> </li> <li style="font-weight: 400;"> <div><span style="font-weight: 400;">Everyone gets to participate in the company's success through the company performance bonus.*</span></div> </li> <li style="font-weight: 400;"> <div><span style="font-weight: 400;">We offer an employee referral bonus of up to $3,000 paid out immediately after the new hire starts.</span></div> </li> <li style="font-weight: 400;"> <div><span style="font-weight: 400;">We reward &amp; celebrate work anniversaries -- Bloomversaries!*</span></div> </li> </ul> <p style="text-align: justify;"><em><span style="font-weight: 400;">(*Subject to employment type. Interns are exempt from marked benefits, usually for the first 6 months.)</span></em></p> <p style="text-align: justify;"><strong>Excited? Join us and transform the future of commerce experiences!</strong></p> <p style="text-align: justify;"><span style="font-weight: 400;"><em>If this position doesn't suit you, but you know someone who might be a great fit, share it - we will be very grateful!</em></span></p> <hr> <p style="text-align: justify;"><em><span style="font-weight: 400;">Any unsolicited resumes/candidate profiles submitted through our website or to personal email accounts of employees of Bloomreach are considered property of Bloomreach and are not subject to payment of agency fees.</span></em></p> <p style="text-align: justify;"><span style="color: rgb(236, 240, 241);">#LI-Remote</span></p></div>