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Customer Service Representative
full-time•Raleigh•$40k - $45k
About this role
Overview
Blaze Heating, Cooling, Electrical, Plumbing Generators is looking to hire the best Customer Service Representative in the area. If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team!
What we offer:
- Weekly Pay & Paid Training
- Medical, Dental, Vision Insurance
- Health Savings Account
- Short & Long Term Disability
- Company Paid Life Insurance
- PTO including vacation and holiday
- Matching 401(k) 4% Match + ROTH IRA
- On-going training & development
- Plus growth opportunities
What you will do:
- Answering incoming calls and responding to customer inquiries promptly and professionally.
- Communicating effectively and empathetically to understand customers' needs and concerns.
- Providing accurate and helpful information to customers regarding products, services, policies, and procedures.
- Resolving customer complaints, issues, and concerns in a timely and satisfactory manner.
- Identifying and escalating complex or unresolved issues to appropriate departments or supervisors for further assistance.
- Following up with customers to ensure their issues have been resolved to their satisfaction.
- Maintaining a comprehensive understanding of the company's products, services, and offerings.
- Keeping up-to-date with changes and updates to products and services to provide accurate information to customers.
- Recording customer interactions, inquiries, complaints, and resolutions accurately and thoroughly in the company's CRM (Customer Relationship Management) system.
- Striving to provide excellent customer service and ensure a positive experience for every customer interaction.
- Adhering to company policies, procedures, and compliance standards in all customer interactions.
- Ensuring confidentiality and security of customer information and data in accordance with company policies and regulations.
What you bring:
- Strong attention to details
- Conscientious, team player
- A desire to help serve customers – previous experience not necessary but a definite plus
- Honesty, integrity, quality craftsmanship and a good attitude
- May conduct a pre-employment background check and drug test, subject to applicable law
SHIFT AVAILABLE:
Monday - Friday 9:00 AM - 6:00 PM
Training 4 weeks - 8:00 AM - 5:00 PM
This position will be full time and in office.
Pay Range:
$40,000 - $45,000/yr
If this sounds like something you would like to join for a long-term career move, apply today!
Posted Min Pay Rate
USD $40,000.00/Yr.Posted Max Pay Rate
USD $45,000.00/Yr.What you'll do
- The Customer Service Representative will answer incoming calls and respond to customer inquiries promptly and professionally. They will also resolve customer complaints and ensure a positive experience for every customer interaction.
About Blaze Heating Cooling Electrical Plumbing Generators
Blaze: Heating, Cooling, Electrical & Plumbing has been serving the Triad NC area since 1979. We've now officially expanded into a total of 3 markets! We now cover Winston-Salem, Greensboro, High Point - Raleigh - and Wilmington!
Ready to join Blaze Heating Cooling Electrical Plumbing Generators?
Take the next step in your career journey
Frequently Asked Questions
What does Blaze Heating Cooling Electrical Plumbing Generators pay for a Customer Service Representative?
Blaze Heating Cooling Electrical Plumbing Generators offers a competitive compensation package for the Customer Service Representative role. The salary range is USD 40k - 45k per year. Apply through Clera to learn more about the full compensation details.
What does a Customer Service Representative do at Blaze Heating Cooling Electrical Plumbing Generators?
As a Customer Service Representative at Blaze Heating Cooling Electrical Plumbing Generators, you will: the Customer Service Representative will answer incoming calls and respond to customer inquiries promptly and professionally. They will also resolve customer complaints and ensure a positive experience for every customer interaction..
Is the Customer Service Representative position at Blaze Heating Cooling Electrical Plumbing Generators remote?
The Customer Service Representative position at Blaze Heating Cooling Electrical Plumbing Generators is based in Raleigh, North Carolina, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Representative position at Blaze Heating Cooling Electrical Plumbing Generators?
You can apply for the Customer Service Representative position at Blaze Heating Cooling Electrical Plumbing Generatorsdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.