Purpose of role:

As Australia’s most trusted manufacturer of natural health products 15 years running, and one of the Financial Reviews Best Places to Work in 2023, it couldn’t be a better time to join a truly purpose-led brand that places wellbeing and workplace flexibility at the heart of our culture! We are excited to offer the role of a Customer Business Manager - South NSW.

This role will report to the Pharmacy NSW Field Sales Manager. The main purpose of this role is to build and maintain meaningful and commercially sound relationships with key Pharmacy customers to drive education, product recommendation and brand advocacy, enabling us to deliver our business objectives and sales target.

Territory include South Sydney and with a monthly trip to Canberra (full week).

Note: Given that we are heading into the year end shutdown due to Christmas and New Years, applications will be reviewed by mid January onward and selected candidates will be contacted for next steps.

Responsibilities include:

• Full commercial responsibility delivering against business objectives and sales targets within territory. This includes pharmacy visits and attending to customers queries regarding BioCeuticals and Blackmores products for a pre-determined geographic territory.
• Build, grow and manage the strategic partnerships with key existing and new Pharmacy customers to increase our footprint, deliver sales and distribution targets, and meet business objectives.
• Competent product detailing across the BioCeuticals and Blackmores portfolios of products (product knowledge advisory to Pharmacists and Pharmacy Assistants).
• Driving recommendation and advocacy via education. Delivery of informal product trainings in Pharmacy environments to small groups of Pharmacists and Pharmacy Assistants (3-5) to support product uptake.
• Trade and banner event attendance as required.
• Work with Naturopathic Educators and State Field Managers (SFMs) to drive product recommendation and brand advocacy.
• Utilize the Customer Relationship Management (CRM) system for all sales administrative and record keeping work.

What we offer?

• Opportunities to support your local community through paid community leave
• Great benefits to support your health and wellbeing, including access to discounted products
• Mental health support for you and your family through our Sonder assistance program
• Compensation package that includes a base salary and quarterly sales incentive

Who are you?

• Preferably possessing at least 2-3 years field sales experience to a similar channel via retail pharmacy or hospital channels or product range of vitamins, health supplements or health food categories.
• Understanding of health and wellbeing with a sound understanding of the foundations of complementary medicine.
• Knowledge of the retail Pharmacy environment as relevant to complementary medicine
• Sound understanding of a sales competency framework and commercial matters as relating to trade relationships with customers within the Pharmacy and Banner Group contexts.
• Understanding of a sales cycle and customer journey.
• Strong collaborative efforts with cross functions to achieve commercial goals set for the assigned accounts.

Blackmores Group is a leading natural health company with proud Australian heritage, with extensive reach across Asia Pacific. Founded by visionary naturopath Maurice Blackmore in 1932, our vision is to connect every person on earth to the healing power of nature by combining our knowledge of nature and science to deliver quality health solutions to people and their pets everywhere, every day. 

Blackmores Group operates in over 11 markets, with headquarters and a state-of-the-art manufacturing facility in Australia, and offices across South East Asia and China.

Agencies please note: this recruitment assignment is being managed directly by Blackmores Talent Acquisition team. We will reach out to our preferred agency partners if required. Your respect for this process is appreciated.