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BJC HealthCare
Patient Access Lead - Sleep Lab
full-time•Creve Coeur

Summary

Location

Creve Coeur

Type

full-time

Company links

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About this role

Additional Information About the Role

 Barnes Jewish West County is hiring a Full Time Patient Access Rep Lead for our sleep lab! 

 

Additional Preferred Requirements

  • 8:30am-5pm  M-F
  • Daily Pay

Overview

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Barnes-Jewish West County Hospital offers highly specialized surgical and medical services in an intimate environment and is known for outstanding patient care. With 64 private patient rooms, 14 operating rooms and four intensive care unit rooms, the facility was designed to provide a comforting environment that is innovative, efficient and centered on the patient experience. The campus features a park-like setting with landscaping and a walking path that winds through the grounds and connects to Millennium Park.

 

 

The Barnes-Jewish West County Hospital (BJWCH) Sleep/EEG Center is an 8 bed lab accredited member of the American Academy of Sleep Medicine (AASM). Sleep Disorders affect more than 70 million Americans. At BJWCH, we provide excellent patient care and education. Overnight sleep testing is performed in a quiet, dark and safe environment with a focus on service excellence and technical quality by Registered Polysomnographic Technologists.


Preferred Qualifications

Role Purpose

This role has a variety of responsibilities including supporting all aspects of the Point of Service Collections process for all BJC hospitals, from individual estimate generation to educational support for Patient Access staff. Managing the price estimation request line, this position may be the first point of contact for potential patients and must represent BJC with the highest standard of customer service, compassion & perform all duties in a manner consistent with our mission, vision, values and BJC service standards. This role ensures the most accurate insurance plan & financial liability amount is populated in the patient record. It coordinates and implements projects and special assignments that support Patient Access processes & initiatives at their assigned HSO. Responsible for the development of innovative processes within PA to support staff working smarter not harder. The Patient Access Lead must possess exceptional attention to detail & critical thinking skills. The Patient Access Lead - HSO will facilitate all components of the Patient Access Rep's pre-boarding and onboarding at BJC. In addition to performing the duties of a PAR I & II, this position serves as as a formal mentor to PAR I & II. Working independent of direct supervision, the lead will coordinate the work of others.

 

Responsibilities

  • Communicates in a professional, positive and patient-focused manner whether in-person or by phone. Takes initiative to identify and report system related issues. May work in partnership with vendor and BJC I.T. resources to investigate, resolve and monitor corrections. Excels in multiple computer systems. Cross-trained in all aspects of pre-arrival services and able to provide training and auditing on each process. Complete training documentation, feedback and supports Supervisor(s) in staff development.
  • Proficient in registration, authorization securement and other pre-arrival workflows. Experienced in use of multiple BJC computer systems. Demonstrates ability to understand and comply with Medicare Secondary Payer, HIPAA privacy standards, Patient Bill of Rights and Responsibilities, Advance Directives, Consent to Treat, EMTALA, and JCAHO requirements. Ensures updates regarding changes to operational procedures are communicated to the staff. Performs visual quality audits and reports results to leadership. May participate in the development of departmental staffing and have direct responsibility for adhering to those goals. Provide coaching and re-education to staff when trends or competency issues are identified.
  • Performs service recovery; support investigation and resolution of operational issues as required. Able to provide consistent, excellent customer service in a variety of situations. Mentor staff in the most appropriate ways to handle various situations that may arise.
  • Serves as a subject matter expert in all areas of patient access. Round various registration areas throughout their assigned HSO to observe registrars for mentoring opportunities. Run and review reports to determine accuracy and timeliness of registrations and then provide additional education where required. Train staff, where necessary, on how to collect point of service payments. Seek to identify trends in patient outcomes related to audits, reporting and compliance
  • Adjust staffing as needed based on volume expectations. Serve as first line resource to staff for any questions or concerns. Ensures that the productivity and actions of the group meet/support the overall operational goals of the department as established by department leadership. Determine staffing needs. Review staff hours worked vs scheduled hours and determine appropriate disposition if variation exists. Responsible for a call rotation on weekends and Holidays.
  • BJC has determined this is a safety-sensitive position. The ability to work in a constant state of alertness and in a safe manner is an essential function of this job.

    • Minimum Requirements

    Education

  • High School Diploma or GED

    • Experience

  • 2-5 years

    • Preferred Requirements

    Education

  • Associate's Degree

    • Licenses & Certifications

  • CHAA

    • Benefits and Legal Statement

    BJC Total Rewards

    At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

    • Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
    • Disability insurance paid for by BJC
    • Annual 4% BJC Automatic Retirement Contribution
    • 401(k) plan with BJC match
    • Tuition Assistance available on first day
    • BJC Institute for Learning and Development
    • Health Care and Dependent Care Flexible Spending Accounts
    • Paid Time Off benefit combines vacation, sick days, holidays and personal time
    • Adoption assistance

    To learn more, go to our Benefits Summary.

    Not all benefits apply to all jobs

    The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer

    Other facts

    Tech stack
    Customer Service,Attention to Detail,Critical Thinking,Registration,Authorization Securement,Training,Mentoring,Compliance,Service Recovery,Problem Solving,Communication,Auditing,Staff Development,Operational Procedures,Point of Service Collections,Insurance Verification

    About BJC HealthCare

    BJC Medical Group has more than 600 doctors and specialists who care for thousands of people every day. With over 120 locations in greater St. Louis, mid-Missouri and southern Illinois, there’s a BJC doctor close to you, wherever you live.

    Plus, because we’re all part of BJC HealthCare, we’re backed by the research and technology resources of one of the top health care organizations in the country. We aim to strengthen the physician-patient bond by developing long-term, healing relationships and offering exceptional patient experiences.

    BJC HealthCare has ranked as one of the top workplaces among large employers in the seventh annual St. Louis Post-Dispatch Top Workplaces for 2018 program. BJC is one of 150 Greater St. Louis employers to receive the award and the only health care system to make the list.

    There is no better time to join our team and share your exceptional talents to help make medicine better. Explore our opportunities and apply today! www.bjc.org/jobs

    Team size: 1,001-5,000 employees
    LinkedIn: Visit
    Industry: Hospitals and Health Care

    What you'll do

    • The Patient Access Lead is responsible for supporting the Point of Service Collections process and ensuring accurate insurance and financial information is recorded. They also mentor staff, manage projects, and ensure compliance with operational procedures.

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    Frequently Asked Questions

    What does a Patient Access Lead - Sleep Lab do at BJC HealthCare?

    As a Patient Access Lead - Sleep Lab at BJC HealthCare, you will: the Patient Access Lead is responsible for supporting the Point of Service Collections process and ensuring accurate insurance and financial information is recorded. They also mentor staff, manage projects, and ensure compliance with operational procedures..

    Why join BJC HealthCare as a Patient Access Lead - Sleep Lab?

    BJC HealthCare is a leading Hospitals and Health Care company.

    Is the Patient Access Lead - Sleep Lab position at BJC HealthCare remote?

    The Patient Access Lead - Sleep Lab position at BJC HealthCare is based in Creve Coeur, Missouri, United States. Contact the company through Clera for specific work arrangement details.

    How do I apply for the Patient Access Lead - Sleep Lab position at BJC HealthCare?

    You can apply for the Patient Access Lead - Sleep Lab position at BJC HealthCare directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about BJC HealthCare on their website.