About this role
Memorial Hospital Belleville -Shiloh is looking for someone with great customer service and call center experience!
- Inbound Call Center
- FT opportunity
- Various Shifts- 12 hours
- Alternating weekends required
- Holiday Rotation Required
Must be able to train and work on all shifts
Overview
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Memorial Hospital Belleville is an acute care hospital offering medical and surgical services plus critical and emergency care including Children’s at Memorial for pediatric emergency care. It provides patients a full complement of diagnostic and treatment services as well as heart and vascular care. Memorial, offering medical and surgical services plus critical care, is an accredited Chest Pain Center with PCI by the Society of Cardiovascular Patient Care and is designated as an Acute Stroke Ready Hospital by the Illinois Department of Public Health. In addition, Memorial Belleville recently was accredited by the American College of Radiology as a designated Lung Cancer Screening Center. Since 2008, it has been designated as a Magnet®-recognized organization for nursing excellence by the American Nurses Credentialing Center.
Memorial Hospital Shiloh, a 94-bed, all-private suite hospital was recognized with Magnet status in 2018 and provides emergency care, labor & delivery, nursery, medical and surgical services plus critical care.
The Switchboard Operators manage all voice communications into and out of the organization as well as providing support for paging and emergency communications within the organization.
Preferred Qualifications
Role Purpose
Responsible for providing call center services by assisting internal and external callers in a professional and courteous manner.
Responsibilities
- Answers and directs all inquiries from patients, visitors, physicians and staff to appropriate locations using an online database and printed directories.
- Answers incoming calls according to department guidelines.
- Provides paging service.
- Provides clerical duties, organizes and maintains records.
- Ensures customers receive exceptional service through consistent performance, answering, directing and paging according to the customers request.
Minimum Requirements
Education
- High School Diploma or GED
Experience
- <2 years
Supervisor Experience
- No Experience
Preferred Requirements
Experience
- 2-5 years
Benefits and Legal Statement
BJC Total Rewards
At BJC we’re committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.
- Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
- Disability insurance paid for by BJC
- Annual 4% BJC Automatic Retirement Contribution
- 401(k) plan with BJC match
- Tuition Assistance available on first day
- BJC Institute for Learning and Development
- Health Care and Dependent Care Flexible Spending Accounts
- Paid Time Off benefit combines vacation, sick days, holidays and personal time
- Adoption assistance
To learn more, go to our Benefits Summary.
Not all benefits apply to all jobs
The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer
Other facts
About BJC HealthCare
BJC Medical Group has more than 600 doctors and specialists who care for thousands of people every day. With over 120 locations in greater St. Louis, mid-Missouri and southern Illinois, there’s a BJC doctor close to you, wherever you live.
Plus, because we’re all part of BJC HealthCare, we’re backed by the research and technology resources of one of the top health care organizations in the country. We aim to strengthen the physician-patient bond by developing long-term, healing relationships and offering exceptional patient experiences.
BJC HealthCare has ranked as one of the top workplaces among large employers in the seventh annual St. Louis Post-Dispatch Top Workplaces for 2018 program. BJC is one of 150 Greater St. Louis employers to receive the award and the only health care system to make the list.
There is no better time to join our team and share your exceptional talents to help make medicine better. Explore our opportunities and apply today! www.bjc.org/jobs
What you'll do
- The Call Center Representative is responsible for providing call center services by assisting internal and external callers in a professional and courteous manner. This includes answering and directing inquiries, providing paging services, and performing clerical duties.
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