BC
Service Charge Manager
full-time•Birmingham•£45k - £51k
About this role
Service Charge Manager
Permanent
Grade D - £45,091 – £51,356
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
This is an exciting opportunity for an experienced Service Charge Manager to join Birmingham City Council to manage the Service Charge Team who will be responsible for all tenant and leasehold charges across the city. Birmingham City Council oversee the management of over 6500 leaseholders and 59,000 Council tenants.
We are looking for a Service Charge Manager with excellent knowledge in service charges for tenants and leaseholders. This role will be responsible for managing the service charge function for the Council ensuring maximum income to the HRA, overseeing and developing new ways of working, whilst working closely with various Housing teams and Finance. Relevant experience in property-related finances and service charge accounting is required. This role is both strategic and operational.
Key responsibilities:
- ensuring financial deadlines are met
- ensuring compliance within relevant legislation and service delivery to customers
- accurate calculation and reconciliation of service charges, responsible for inputting charges into the Housing Management System.
- collaborate on end-to-end process mapping and ensure proper controls are in place and strengthened
- advising senior stakeholders
- driving process improvements while supporting team development
- a thorough understanding of Regulatory and Legislation Requirements specifically for Service Charge accounting, the Landlord and Tenant Act 1985 and Section 20.
- manage a small team,
- provide expert advice to both service owners, budget holders, and customers
- strong analytical skills with the ability to interpret complex financial data.
- a sound understanding of tenancy agreements and lease interpretation.
- respond to any complaints and queries from residents relating to service charges
- produce and review periodic financial reports for senior management
- review and optimize legacy data to support transparency and accuracy.
- work with auditors/finance as part of the service charge reconciliation process.
- ensure policies and procedures remain complaint with legislation and best practice.
Please upload an up-to-date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
For any informal enquires please contact the Resourcing Team <Resourcing@birmingham.gov.uk>
A Disclosure and Barring Service (DBS) check will be undertaken.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.
Job Description and Person Specification
We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).
What you'll do
- The Service Charge Manager will oversee the Service Charge Team, ensuring accurate calculation and reconciliation of service charges while managing compliance with relevant legislation. The role involves advising senior stakeholders and driving process improvements.
About Birmingham City Council
Local Government for Birmingham, England.
Birmingham City Council, based in The Council House, Victoria Square, Birmingham B1 1BB, is the largest local authority in the UK. Serving a population of over a million citizens.
Corporate Plan
Birmingham and its citizens face significant opportunities and challenges and the council must be bold, ambitious, and confident: Bold in its aspiration, ambitious in setting its priorities, and confident in its ability to delivering them. The Corporate Plan 2022 to 2026 provides a common basis for our strategic planning and a focus on tackling inequalities and creating opportunities for citizens to live longer, healthier, and happier lives.
Our strategic outcomes and priorities
A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
Follow us on social media https://www.birmingham.gov.uk/info/20179/news_and_publications/537/social_media
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Frequently Asked Questions
What does Birmingham City Council pay for a Service Charge Manager?
Birmingham City Council offers a competitive compensation package for the Service Charge Manager role. The salary range is GBP 45k - 51k per year. Apply through Clera to learn more about the full compensation details.
What does a Service Charge Manager do at Birmingham City Council?
As a Service Charge Manager at Birmingham City Council, you will: the Service Charge Manager will oversee the Service Charge Team, ensuring accurate calculation and reconciliation of service charges while managing compliance with relevant legislation. The role involves advising senior stakeholders and driving process improvements..
Is the Service Charge Manager position at Birmingham City Council remote?
The Service Charge Manager position at Birmingham City Council is based in Birmingham, England, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Service Charge Manager position at Birmingham City Council?
You can apply for the Service Charge Manager position at Birmingham City Councildirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.