BC
Section 20 Consultation Officer
full-time•Birmingham•£35k - £41k
About this role
S20 Consultation Officer
Permanent
Grade C - £35,412 - £41,771
Consultation grade - subject to formal evaluation under the Pay Equity Review
Working 36.5 hours per week
This is an exciting opportunity to join our Leasehold and Home Ownership Team at Birmingham City Council.
BCC is committed in providing a customer focused leasehold management service to 6500 leaseholders across the city. This role will be responsible for delivering a high-quality service to service charge payers and stakeholders. This role will work collaboratively with colleagues and teams across BCC to support and contribute to the delivery of a high-quality, streamlined, compliant Section 20 consultation service.
Responsibilities:
- To Lead on Section 20 consultations across the city for all BCC residential blocks that require Major Works, Long Term Agreements, and Services
- Lead on proactive pre-engagement with leaseholders, contractors, Council teams, and Councillors across various wards and communities, which may include evenings.
- To respond effectively to S20 Consultation Observations within the statutory timescales.
- Work with the Service Charge team in preparation of Section 20b notices within statutory timescales to protect the financial position of the Council.
- Responsible for raising Major Works charges on the Housing system. Issuing invoices to leaseholders in line with lease requirements, financial caps, and in a timely manner.
- Delivering a customer-centric service to service charge payers, dealing with their written observations, resolving customer queries and working with internal colleagues to ensure the resolution of complaints, disputes, and dissatisfaction.
- Supporting the development and embedding of new IT systems to support the delivery of Section 20 consultation and Major Works
- Maintain strong relationships with key stakeholders and provide accurate advice and information about Section 20 consultation, QLTA’s and Section 20b notices.
Driving license is also desirable for this post as the role is community based.
The successful candidate must have strong IT skills. This is a customer facing role so excellent customer service skills will be required. The successful candidate must have excellent organisational skills, communication skills (written and oral), and financial and numerical skills. The successful candidate will assist and support the development and implementation of new IT, new operational working processes and procedures. This role requires knowledge and experience of leasehold law, regulations, and legislation relating to Section 20 and 20b.
Please upload an up-to-date CV and Supporting Statement via the attachments part of your application. The Supporting Statement should outline how you meet the criteria for the role through your personal qualities, skills and experience and include your motivation for applying to the post. Note the Personal Statement should be no more than 1500 words. Unfortunately, we cannot consider any applications without a CV and Personal Statement attached
Birmingham City Council is an accredited Disability Confident Leader employer, and we are committed to employing, retaining and developing all of our people.
We want to ensure your recruitment journey with us is a positive and equitable one, so please let us know if there are any reasonable adjustments, additional support, accessibility needs, or if there is any way in which we can support you through your application.
For any informal enquires please contact the Resourcing Team <Resourcing@birmingham.gov.uk>
A Disclosure and Barring Service (DBS) check will be undertaken.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed.
Birmingham City Council is committed to safeguarding and promoting the welfare of our citizens and expects all staff and volunteers to share this commitment. You can view our Corporate Safeguarding Policy | Birmingham City Council here.
Job Description and Person Specification
We are a disability confident employer and we encourage applicants with disabilities to apply. We also welcome applications from people with caring responsibilities and flexible working options will be considered.
Proof of Right to work in the UK will be required for all applicants in accordance with UK Home Office requirements, before any employment offer can be confirmed. Non-UK applicants (excluding Ireland) may need to apply for a visa from the UK Visas and Immigration (UKVI) and may require a Certificate of Sponsorship from Birmingham City Council for a skilled worker visa (if the job is eligible).
What you'll do
- Lead on Section 20 consultations for residential blocks requiring Major Works and manage proactive engagement with stakeholders. Deliver a customer-centric service, addressing queries and ensuring compliance with statutory timescales.
About Birmingham City Council
Local Government for Birmingham, England.
Birmingham City Council, based in The Council House, Victoria Square, Birmingham B1 1BB, is the largest local authority in the UK. Serving a population of over a million citizens.
Corporate Plan
Birmingham and its citizens face significant opportunities and challenges and the council must be bold, ambitious, and confident: Bold in its aspiration, ambitious in setting its priorities, and confident in its ability to delivering them. The Corporate Plan 2022 to 2026 provides a common basis for our strategic planning and a focus on tackling inequalities and creating opportunities for citizens to live longer, healthier, and happier lives.
Our strategic outcomes and priorities
A Prosperous Birmingham: through a focus on inclusive economic growth, tackling unemployment, attracting inward investment, and maximising the benefits of the Commonwealth Games.
An Inclusive Birmingham: through a focus on tackling poverty and inequality, empowering citizens, promoting diversity and civic pride, and supporting and enabling all children and young people to thrive.
A Safe Birmingham: through a focus on making the city safer, safeguarding vulnerable citizens, increasing affordable housing, and tackling homelessness.
A Healthy Birmingham: through a focus on tackling health inequalities, encouraging physical activity and healthy living, supporting mental health, and improving outcomes for adults with disabilities and older people.
A Green Birmingham: through a focus on street cleanliness, improving air quality, continuing the route to net zero, and becoming a city of nature.
Follow us on social media https://www.birmingham.gov.uk/info/20179/news_and_publications/537/social_media
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Frequently Asked Questions
What does Birmingham City Council pay for a Section 20 Consultation Officer?
Birmingham City Council offers a competitive compensation package for the Section 20 Consultation Officer role. The salary range is GBP 35k - 42k per year. Apply through Clera to learn more about the full compensation details.
What does a Section 20 Consultation Officer do at Birmingham City Council?
As a Section 20 Consultation Officer at Birmingham City Council, you will: lead on Section 20 consultations for residential blocks requiring Major Works and manage proactive engagement with stakeholders. Deliver a customer-centric service, addressing queries and ensuring compliance with statutory timescales..
Is the Section 20 Consultation Officer position at Birmingham City Council remote?
The Section 20 Consultation Officer position at Birmingham City Council is based in Birmingham, England, United Kingdom. Contact the company through Clera for specific work arrangement details.
How do I apply for the Section 20 Consultation Officer position at Birmingham City Council?
You can apply for the Section 20 Consultation Officer position at Birmingham City Councildirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.