Inbound Call Center Representative (Sioux Falls, SD)
full-time•Sioux Falls
About this role
Job DetailsJob Location: Sioux Falls - Sioux Falls, SD 57106Position Type: Full TimeTravel Percentage: NoneWHO should apply?
We are looking for energetic Customer Service Representatives that enjoy receiving inbound calls, establishing relationships with customers, collecting data, scheduling appointments, and directing calls to the appropriate departments.
Your typical work week includes:
-Monitoring and answering inbound phone calls.
-Gather information & rout calls to the correct department.
-Update customer changes in the database.
-Provide administrative assistance as needed.
-Attend training sessions and meetings as required.
-Follow all company policies and procedures.
WHAT we need from you:
-Strong verbal and written communication skills with the ability to influence.
-Demonstrate the ability to listen and learn while retaining information quickly.
-Ability to document notes thoroughly while delivering results and meeting goals under minimal supervision.
-Task orientated, detail driven, and self-motivated.
-Ability to think quickly and identify and resolve customer questions or concerns.
-Exceptional organizational skills.
HOW we will know you are the "ONE":
-Incredible Customer Service skills
-Computer skills
-Call Center Experience
-Automotive Industry Experience
BENEFITS TO YOU:We offer rewards in commission, promotions and all our Full-Time employees enjoy full medical, dental and vision insurance. We offer company paid life insurance and buy in options for critical illness, disability, and additional life insurance. We provide paid time off, a 401(K)match and an in-office support structure to help you do your best work.
What you'll do
- The Inbound Call Center Representative will monitor and answer inbound phone calls, gather information, route calls to the correct department, and provide administrative assistance as needed. They will also update customer changes in the database and attend training sessions and meetings as required.
About Billion Automotive
Billion Automotive, a family owned business since 1935, has built its name and reputation on customer satisfaction. We are a growing multi-state organization with 26 locations in South Dakota, Iowa, and Montana.
Billion Automotive employs many talented people in all parts of our business from administrative roles, sales, parts and service! Explore your next career with one of the best automotive teams in the region.
Billion employees enjoy excellent benefits including comprehensive health, dental and vision plans, short term and long term disability, life insurance for employees and dependents, and voluntary benefits such as accident, cancer and universal life. Billion also offers a 401(k) retirement plan that includes an employer match.
Ready to join Billion Automotive?
Take the next step in your career journey
Frequently Asked Questions
What does a Inbound Call Center Representative (Sioux Falls, SD) do at Billion Automotive?
As a Inbound Call Center Representative (Sioux Falls, SD) at Billion Automotive, you will: the Inbound Call Center Representative will monitor and answer inbound phone calls, gather information, route calls to the correct department, and provide administrative assistance as needed. They will also update customer changes in the database and attend training sessions and meetings as required..
Is the Inbound Call Center Representative (Sioux Falls, SD) position at Billion Automotive remote?
The Inbound Call Center Representative (Sioux Falls, SD) position at Billion Automotive is based in Sioux Falls, South Dakota, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Inbound Call Center Representative (Sioux Falls, SD) position at Billion Automotive?
You can apply for the Inbound Call Center Representative (Sioux Falls, SD) position at Billion Automotive directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.