Manager Research Operations

<div class="content-intro"><p><strong>Innovate with purpose</strong></p> <p>At BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses—from startups to established brands—make smarter decisions and gain control of their operations. And we don’t stop there: we’re creating the future of financial automation so businesses can spend more time on what matters.</p> <p>Working here means you become part of a vision-driven team that’s ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity—and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.</p> <p>BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person’s unique skills and experiences. We’d love to hear from you—you might be just what we’re looking for, whether in this role or another.</p> <p>✨ Let’s give businesses more time for what matters.</p></div><p><strong>Make your impact within a rapidly growing Fintech Company</strong></p> <p>Join BILL as a Manager, Research Operations and build the engine that powers world-class insights at scale. You’ll lead the reinvention of Research Operations for a growing organization—enabling our integrated Research team as well as Product Managers and Designers to bring the voice of customers into every decision. If you’re energized by designing systems that make research faster, safer, and more impactful, this role is for you.</p> <p>You’ll shape the strategy, team, and tooling that connect researchers with the right customers, processes, and platforms. Partnering closely with legal, finance, security, product, and design, you’ll define how research gets done—from participant access and governance to data stewardship and metrics—so BILL teams can move with clarity and confidence. This is a high-visibility leadership role with the mandate to scale operations and raise the bar for customer-centric decision making.</p> <p><strong>Responsibilities:</strong></p> <ul> <li>Build, lead, and mentor a high-performing ResOps team.</li> <li>Develop and own a Research Operations roadmap; prioritize and resource strategic initiatives to deliver measurable outcomes.</li> <li>Reimagine core ResOps initiatives, including: participant access &amp; incentives; vendor/tooling strategy; research infrastructure; workflow automation; governance; and compliance. Oversee automation &amp; AI transformation efforts within Research and identify opportunities across the broader R&amp;D / VOC group.&nbsp;</li> <li>Establish Research Programs to empower and equip Product Managers, Designers and Product Marketing Managers to improve customer understanding and directly conduct focused sets of research via self service mechanisms.</li> <li>Establish efficient workflows that integrate research into the marketing and product development lifecycle; reduce friction for researchers and participants.</li> <li>Serve as a strategic partner to Research leadership; translate needs into scalable programs, policies, and service levels.</li> <li>Build strong cross-functional partnerships (legal, finance, security, design, product, product marketing, GTM, product ops) to align on standards, budgets, and risk management.</li> <li>Define and report operational metrics; continuously improve efficiency, quality, and researcher/stakeholder satisfaction.</li> </ul> <p><strong>We’d love to chat if you have:</strong></p> <ul> <li>3+ years supporting research functions in a high-growth, global tech company.</li> <li>1+ years building and leading Research Operations teams, including hiring and performance management.</li> <li>Proven experience partnering with legal, finance, and security on tooling, vendor management, governance, and budgets.</li> <li>Demonstrated success owning an operations roadmap and balancing near-term delivery with long-term scale.</li> <li>Exceptional communication and influence skills - up/down/across organization; ability to simplify complexity and drive alignment across teams.</li> </ul> <p><strong data-stringify-type="bold"><em data-stringify-type="italic">Visa Sponsorship:</em></strong><em data-stringify-type="italic">&nbsp;Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.</em></p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p><span style="font-weight: 400;">The estimated salary&nbsp; range for this role is noted below for our San Jose based role.&nbsp; Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending &amp; health savings account, paid holidays, paid time off, and other company benefits.</span></p></div><div class="title">San Jose pay range</div><div class="pay-range"><span>$177,000</span><span class="divider">&mdash;</span><span>$212,200 USD</span></div></div><div class="pay-input"><div class="description"><p>Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed below. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending &amp; health savings account, paid holidays, paid time off, and other company benefits. The estimated salary&nbsp; ranges noted below roles in the specific&nbsp; geographic zones</p></div><div class="title">Zone 1- San Francisco Bay Area CA (includes HQ), New York City, Seattle, Los Angeles County</div><div class="pay-range"><span>$177,000</span><span class="divider">&mdash;</span><span>$212,200 USD</span></div></div><div class="pay-input"><div class="title">Zone 2- CA (Non San Francisco Bay Area and Los Angeles County), Austin TX, Massachusetts</div><div class="pay-range"><span>$159,300</span><span class="divider">&mdash;</span><span>$191,000 USD</span></div></div><div class="pay-input"><div class="title">Zone 3 -Utah (includes Utah office), Houston TX, Florida, North Carolina</div><div class="pay-range"><span>$150,500</span><span class="divider">&mdash;</span><span>$180,400 USD</span></div></div></div><div class="content-conclusion"><p><strong>What’s in it for you?&nbsp;</strong></p> <p>Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn’t only experienced by our customers, but by our employees as well.&nbsp;</p> <p>Here is a preview of some of the amazing benefits here at BILL: <br><br></p> <ul> <li>100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)</li> <li>HSA &amp; FSA accounts&nbsp;</li> <li>Life Insurance, Long &amp; Short-term disability coverage</li> <li>Employee Assistance Program (EAP)</li> <li>11+ Observed holidays and wellness days and flexible time off&nbsp;</li> <li>Employee Stock Purchase Program with employee discounts</li> <li>Wellness &amp; Fitness initiatives</li> <li>Employee recognition and referral programs</li> <li>And much more</li> </ul> <p>Don’t believe us? Check out our culture, benefits, and teams on our <a href="https://www.bill.com/careers">career site</a>, <a href="https://www.linkedin.com/company/bill/life/f7e79b4e-c752-482f-80b4-7d11f2d06086/?viewAsMember=true">LinkedIn Life</a>, or <a href="https://www.youtube.com/playlist?list=PLnyriCE50-7wj1yPJGgPdBush5IJp7xQj">YouTube</a> pages.</p> <p>BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.</p> <p>We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact <a href="mailto:[email protected]">[email protected]</a>.</p> <p class="p1">Our <a href="https://www.bill.com/legal/applicant-privacy-notice">Applicant Privacy Notice</a> describes how BILL treats the personal information it receives from applicants.</p></div>