SUMMARY

The Regional Manager is responsible for overseeing the overall operation of the apartment communities within assigned portfolio. Provide leadership, direction, and support to property managers and their teams.  Supports our employee-first culture and exemplifies our core values of relationships, development, quality, and responsibility. This position partners with Bigos Compliance staff to ensure the proper administration of the affordable properties’ subsidy programs. This role will also implement specific affordable training, process updates, and assist with MOR 9834 audits. Serve as a point of contact for sites outside the assigned region, providing guidance and support on various affordable housing programs and requirements

Accountable for execution of company objectives in three key areas including: people, profitability, and growth.  Maintains strong business partnerships with all internal customers and ensures Bigos property performance meets or exceeds targets of all Key Performance Indicators. Supports our employee-first culture and exemplifies our core values of relationships, development, quality, and responsibility. 

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill and abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.

ESSENTIAL JOB DUTIES

PROPERTY MANAGEMENT

• Maximize revenue, control costs, increase resident retention, supervise, develop, and support property managers and their teams and ensure compliance with all corporate policies and procedures


• Partner with property operations team to ensure Bigos standards are upheld, including physical asset quality, leasing and maintenance operations, and customer service


• Work closely with our inhouse compliance and property managers to ensure preparation and submission of certifications/documents to various governmental agencies and properties.


• Meet with state agency and affordable housing representatives on a regular basis while they conduct inspections and audits.


• Review and update the Bigos Management affordable operations manual annually or when regulatory changes dictate


• Maintain current, accurate knowledge of Affirmative Fair Housing Marketing Plan (AFHMP) and recommend changes to related company processes and procedures as warranted


• Oversee the annual HUD contract renewals and any multi-year contracts in conjunction with Asset Management


• Serve as 504 Grievance Coordinator for Bigos Management


• Understanding of HUD federal VAWA requirements, including partnering with compliance and serving as a resource to site teams on VAWA-related processes and best practices.


• Identify property performance deficiencies and implement corrective action plans including customer service, leasing, risk management, and safety


• Act as an owner representative for 3^rd party inspections as assigned


• Maintain thorough product and market knowledge on all assigned communities through site visits and market research (market research should only be done by utilizing public information: i.e. property websites & internet searches)


• Manage escalated resident issues


• Arrange or fill in for property coverage including office coverage and business continuity

LEADERSHIP

• Hire, develop, and retain aspirational talent within assigned region


• Supervise, mentor, and develop property managers and teams ensuring high performance and professional development, taking corrective action when needed and partnering with Human Resources


• Conduct in person site visits at least twice a month, hold team meetings as needed, and schedule 1:1 sessions to ensure alignment with company goals and objectives

FINANCIAL

• Review financial statements, community activity reports, maintenance inspections, and KPIs to measure productivity, goal achievement and to determine areas needing improvement


• Implement revenue maximization and expense management strategies


• Review and approve all property purchasing for adherence to budget

QUALIFICATIONS

Education and Experience: 

• BA or BS degree from a four-year college or university with focus in Real Estate, Business, related discipline, or equivalent work experience   


• Minimum of 5 years of experience as a property manager 


• Section 8 Project Based Compliance experience required


• Assisted Housing Manager, Certified Occupancy Specialist (HUD), Certified Occupancy Manager, Housing Credit Professional, or Specialist in Affordable Housing Management certification strongly preferred


• Experience with Yardi Software highly preferred

Skills and Abilities:

• Fluent in English and skilled in oral and written communication


• Ability to work in a high pace environment handling multiple tasks at one given time with little direction and supervision


• Ability to use tact, diplomacy and a clear, courteous manner when dealing with staff, residents, and the public


• Ability to manage, coach and lead teams 


• Decision-making, problem solving, and time management skills


• Must have reliable transportation, valid state driver’s license and proof of insurance as travel between sites is required

Physical Demands:

Must possess mobility to work in a standard office setting and to use standard office equipment, including a computer; stamina to maintain attention to detail despite interruptions; vision to read printed material and a computer screen; and hearing and speech to communicate in-person and over the telephone.  Must be able to visit properties regularly and perform audits of both inside and outside of buildings.

Personal Protective Equipment: None

Work Environment: Office working conditions, a combination of on property and hybrid work model