BF
Client Engagement Consultant
full-time•Wollongong
About this role
- Permanent, Full Time
- 38 hours per week, Monday to Friday @ 7.6 hours per day
Big smiles and bigger opportunities
We’re Big Fat Smile. A not-for-profit that plays a pivotal role in the lives of thousands of children and families across Australia. We’re early education enthusiasts, with 40+ community preschools, long day care centres, out of school hours care and vacation care, and a variety of community and inclusion programs. Each one dedicated to giving every child the best start in life. And each well-respected for the work it does.
What you will do
Our Client Engagement Team at Big Fat Smile is our customer service hub ensuring families have a positive experience from initial enquiry through to the end of their enrolment.
As part of the Client Engagement Team, the Client Engagement Consultant is responsible for the effective enquiry management and prospect conversion of inbound leads generated from marketing activities and waitlist enquiries. The role ensures that consumers making enquiries about our services, as well as new clients, feel valued and that our values and purpose drive everything we do. The role ensures that our wait lists are managed effectively and customers always have the peace of mind that we are keeping them updated on their status and we care about finding them care. The role will work closely with the Centre Directors, the Client Engagement Team and with Marketing.
What your work will involve
- Engaging with prospective clients over the phone (inbound and outbound calls) and via email/SMS
- Providing information over the phone and in-writing
- Arranging Site Visits for prospective customers with Directors of our Centres
- Following Up Prospects to Transition them into customers – client enrolment
- Pro-actively Managing wait lists and utilisations including all data regarding tours, vacancies and waitlist
- Updating BFS customer management systems
- Actively working on Marketing Campaigns to manage leads and providing feedback to improve our effectiveness
- Working with Client Engagement, Children Services and Marketing to ensure that our spaces are filled and our wait lists are always up to date
- Maintain a clean and safe workspace, and abide by workplace health and safety policies and procedures
- Reporting
- Feeding back consumer objections and conversion barriers to Children Services and Marketing, including call script recommendations
- Manage the day to day relationship with our external Debt Collectors and work with customers to avoid having their case referred to the debt collection agency.
- Posting vacancies on our communications channels with parents
- Carry out other tasks as directed
- Supporting Directors to make offers to families and fill vacancies
How to apply
Please send us:
- A copy of your resume
- A cover letter that outlines why you are a good fit for the role
Join us and you’ll be smiling too, when you make more of a difference.
Safeguarding children is embedded in all we do. Through our Child Safe Framework and Values, we are committed to ensuring the safety and well-being of all children entrusted to our care.
What you'll do
- The Client Engagement Consultant is responsible for managing inquiries and converting prospects into clients while ensuring a positive experience for families. This includes engaging with prospective clients, managing waitlists, and collaborating with various teams to fill vacancies.
About Big Fat Smile Group LTD
We're Big Fat Smile. A not-for-profit that plays a pivotal role in the lives of thousands of children and families across Australia. We’re early education enthusiasts, with 40+ community preschools and out of school hours care centres, and a variety of community and inclusion programs. Each one dedicated to giving every child the best start in life. And each well-respected for the work it does.
We are creating an environment where everyone is welcomed, valued and respected – regardless of their differences. Where we can work together in courageous and imaginative ways. Where we can lead the sector through excellence and advocate the important role our educators play. Since 2012, 100% of our centres are rated ‘Exceeding’ and ‘Meeting’ the National Quality Standard.
Here you’ll find meaningful career paths with lots of promotions across our service types. And with professional learning and growth at the heart of everything we do, you’ll have the support to take the next steps in your career.
More than a job, this is an opportunity to make a child’s world a better, brighter place. Join us and you’ll be smiling too, when you make more of a difference.
Ready to join Big Fat Smile Group LTD?
Take the next step in your career journey
Frequently Asked Questions
What does a Client Engagement Consultant do at Big Fat Smile Group LTD?
As a Client Engagement Consultant at Big Fat Smile Group LTD, you will: the Client Engagement Consultant is responsible for managing inquiries and converting prospects into clients while ensuring a positive experience for families. This includes engaging with prospective clients, managing waitlists, and collaborating with various teams to fill vacancies..
Is the Client Engagement Consultant position at Big Fat Smile Group LTD remote?
The Client Engagement Consultant position at Big Fat Smile Group LTD is based in Wollongong, New South Wales, Australia. Contact the company through Clera for specific work arrangement details.
How do I apply for the Client Engagement Consultant position at Big Fat Smile Group LTD?
You can apply for the Client Engagement Consultant position at Big Fat Smile Group LTDdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.