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Senior Customer Aftercare Representative
full-timeBierton

Summary

Location

Bierton

Type

full-time

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About this role

Senior Customer Aftercare Representative
  • £26,500
  • Aylesbury with Hybrid Working
  • Full Time and Permanent
  • Working shifts between 7am and 7pm (7.5 hour shifts) + 15% SHIFT ALLOWANCE
  • Weekends/Bank holiday working on a scheduled rota basis

A quick look at the role.

You will liaise with the Onecall Sales team and set up contracts and follow through with the client too ensure the job has been carried out. The Executive will provide necessary paperwork and purchase orders for the booking, liaise with internal depots and suppliers, manage customer portals and support the Onecall Team manager with any other administrative jobs. Some sales and negotiating skills will be required.

Your core responsibilities

  • Providing day-to-day operational support to ensure the smooth running of the team
  • Liaising with internal depots and coordinating with external suppliers
  • Assisting the Team Manager with a range of administrative and organisational tasks
  • Supporting sales activities, including negotiation where required
  • Working closely with clients to ensure the successful delivery of jobs and services
  • Processing purchase orders and managing associated documentation in line with client requirements

Our essential requirements

  • Proven experience in managing and leading a team
  • Strong IT literacy with proficiency in Microsoft Office applications
  • Excellent communication skills, with the ability to negotiate effectively when required
  • Highly organised and methodical, with a calm and structured approach to problem-solving

Here's why you'll love it at Biffa

  • Career development , training and coaching - because if you don't grow, we don't grow
  • Medical and dental scheme for you and your family
  • 24 days holiday a year plus Bank Holiday days and the opportunity to buy and sell holiday
  • Biffa Perkz - high street discounts for you and your family
  • Pioneering family-friendly policies

Changing the way people think about waste.

At Biffa, we love working with waste. Whether we’re turning it into sustainable power, finding new ways to recycle it or simply keeping it off the streets, we believe every day is an opportunity to improve the lives of millions. It’s a view that’s shared by our 11,500+ people around the country, who trust us to provide them with a career that’s always rewarding, often challenging, but never dull. And it’s why we’re the UK’s No. 1 choice for business waste management.

Dedicated to diversity.

Being inclusive is core to our culture at Biffa; we believe different ideas, perspectives and backgrounds are key to developing a creative and effective working environment that represents our communities and generates the best outcomes for colleagues, customers and stakeholders, which is why you’ll find us championing diversity, equity and inclusion at every turn.

Other facts

Tech stack
Customer Service,Sales,Negotiation,Communication,IT Literacy,Microsoft Office,Organizational Skills,Problem-Solving

About Biffa Waste Services

Founded in London in 1912, Biffa is a leading UK nationwide integrated waste management business providing collection, treatment, recycling and technologically-driven energy generation services. Through the expertise of our people and investment in technology we promote and deliver sustainable waste management solutions.

We provide an essential service to satisfy the business needs of our commercial, industrial and public sector customers throughout the UK, and help them to meet their legal obligations and corporate responsibility commitments.

We employ 10,000 people and collect waste from thousands of businesses and millions of households across the UK each day.

Our surplus food redistribution partnership with Company Shop Group, and our environmental work with BiffaAward and Waste Aid, also have wider benefits for the UK and beyond.

Since 2002 we’ve reduced our carbon emissions by 70 per cent and aim to be net zero by 2050.

Team size: 5,001-10,000 employees
LinkedIn: Visit
Industry: Environmental Services
Founding Year: 1912

What you'll do

  • The role involves providing operational support to ensure the smooth running of the team and liaising with clients to ensure successful job delivery. Additionally, the representative will assist with administrative tasks and support sales activities.

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Frequently Asked Questions

What does a Senior Customer Aftercare Representative do at Biffa Waste Services?

As a Senior Customer Aftercare Representative at Biffa Waste Services, you will: the role involves providing operational support to ensure the smooth running of the team and liaising with clients to ensure successful job delivery. Additionally, the representative will assist with administrative tasks and support sales activities..

Why join Biffa Waste Services as a Senior Customer Aftercare Representative?

Biffa Waste Services is a leading Environmental Services company.

Is the Senior Customer Aftercare Representative position at Biffa Waste Services remote?

The Senior Customer Aftercare Representative position at Biffa Waste Services is based in Bierton, England, United Kingdom. Contact the company through Clera for specific work arrangement details.

How do I apply for the Senior Customer Aftercare Representative position at Biffa Waste Services?

You can apply for the Senior Customer Aftercare Representative position at Biffa Waste Services directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Biffa Waste Services on their website.