Summary

The Patient Engagement Pharmacy Technician is responsible for prescription order entry, insurance processing, and patient outreach to coordinate prescription fulfillment and delivery. The Patient Engagement Pharmacy Technician works in a large volume centralized specialty and mail order pharmacy call center setting under pharmacist supervision. This position plays a key role in pharmacy operations providing excellent service through high quality performance and care. The Patient Engagement Pharmacy Technician functions in a multi-skilled environment which requires the application of teamwork, leadership and flexibility. This position will require collaboration with the central pharmacy dispensing team to coordinate services and will have a high degree of interaction with patients and caregivers. The Patient engagement Pharmacy Technician is required to perform all tasks in a safe manner consistent with Baptist Health System policies, federal and state pharmacy regulations, and applicable accrediting body standards.

Job Description:

• Demonstrates commitment to the quality, philosophy, and values of Baptist Health by maintaining compliance with established policies and procedures, organizational objectives, process improvement, and safety standards.
• Upholds standards of pharmacy services with the overall vision for the organization.
• Engages in personal development to stay updated with pharmacy trends related to role and practice setting.
• Communicates and represents pharmacy effectively throughout all levels of the organization.
• Performs all tasks associated with prescription order entry and adjudication for centralized specialty and home delivery prescriptions as permitted by state regulatory and accrediting agencies.
• Navigates the dispensing software to perform administrative activities including but not limited to processing prescriptions efficiently, coordinating delivery with patients and/or caregivers, and resolving issues with claims in priority order.
• Resolves insurance problems and communicates anticipated prescription delays to patients in a timely manner.
• Uses available software tools to synchronize patient medication refills.
• Serves as the primary point of contact with patients related to their medication fulfillment needs and escalates clinical questions to the pharmacist.
• Provides excellent care showing empathy and compassion to patients and caregivers.
• Collaborates with onsite central pharmacy dispensing team to coordinate services and prescription fulfillment.
• Assists with maintaining the call center department by keeping it clean and in order and ensures all assigned tasks are completed at the end of the shift. 
• Escalates problems to a pharmacist or manager if unable to resolve independently.
• Assists in training new staff and contributes to team meetings.

Minimum Education and Training

• High School Diploma or equivalent required.
• If not already registered, Pharmacy Technician registration must be completed with KY Board of Pharmacy by date of hire (no testing is required; only a completed application and fee).

Experience

• Previous retail, mail order, central/call center pharmacy work experience preferred.

Work Experience

Education

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.