JOB TITLE: Senior Vice President, Multifamily Operations  

REPORTS TO: President  

DIRECT REPORTS: Yes

Who We Are

BH is a people-first multifamily owner and operator that grew from a small startup into one of the nation's largest commercial real estate companies. Founded in 1993, BH is celebrated for its simple commitment to doing business the right way and investing in its team. Today, BH manages over 100,000 units, employs over 2,800 people, owns its processes in-house, and is praised by Fortune Magazine as the “Best Workplace for Women,” “Best Workplace for Millennials,” and “Best Workplaces for Diversity.” Powered by innovation and a can-do attitude, BH improves daily, striving to construct a smarter way to live, invest, manage, and grow. 

BH is passionate about setting the standard in the multifamily industry. We are a welcoming band of go-getters who think big, sweat the details, and take our work (but never ourselves) too seriously. We set our sights high, own our mistakes, and turn lemons into lemonade. We are incredibly proud of where we’ve come and are ready to tackle what’s next. Come join us!

Role Overview

The Senior Vice President of Multifamily Operations is a key executive leader responsible for shaping and driving the operational strategy for a large, diverse portfolio of multifamily communities. This role provides overarching leadership to regional operations teams, ensuring strong performance, consistent execution, and alignment with the organization’s long-term objectives. The SVP serves as a strategic partner to executive leadership, clients, and cross-functional teams, using deep industry expertise, financial insight, and market awareness to guide decision-making and support growth initiatives. With a focus on innovation, operational excellence, and organizational development, this leader plays a central role in elevating performance, strengthening client relationships, and positioning the company for continued success. Represents the company professionally and courteously. You also understand the value of taking a moment to express gratitude to the village that helped to make it happen. As you can likely tell, 'how' things are done matters just as much as ‘what’ was done here at BH!

Key Responsibilities

• Provide strategic oversight for all operational aspects of a large, geographically diverse portfolio of multifamily residential properties.
• Lead, develop, and support operations leaders across all levels of the organization, with direct responsibility for managing a team of Senior Regional and Regional Vice Presidents.
• Align operational initiatives with corporate objectives by actively contributing to the development and execution of the organization’s strategic plan.
• Collaborate closely with clients and operational support teams to ensure the successful execution of business plans and deliver exceptional results.
• Oversee and continuously review standardized operating procedures and performance metrics across the portfolio, ensuring best practices are implemented to maximize efficiency and performance.
• Conduct comprehensive financial analyses, risk assessments, and market research to identify growth opportunities and mitigate potential challenges. 
• Maintain deep knowledge of macroeconomic trends, submarket dynamics, regulatory requirements, and industry best practices to inform strategic decisions.
• Proactively identify operational challenges and present timely, effective solutions to the President and other key stakeholders.
• Continuously challenge the status quo, anticipating future needs and driving the innovation required to keep BH agile, competitive, and positioned for long-term growth and excellence.
• Collaborate with clients and Business Development to cultivate new business opportunities, develop pitch materials, and lead critical pitch conversations across the organization and with external partners.
• Travel 60% or as needed to meet business needs.
• Other duties as assigned

You Have

• 15+ years of experience in multifamily real estate operations, with a demonstrated ability to lead geographically diverse portfolios.
• Proven success operating within both owner-operated and third-party management models, bringing a sophisticated understanding of varied stakeholder priorities and operational structures.
• A minimum of 10 years in senior leadership roles, with a strong record of developing high-performing, distributed teams and shaping organizational culture at scale.
• Exceptional analytical and project management skills, with a proven ability to interpret data and use data to drive performance outcomes.
• Executive‑caliber communication and influence skills, capable of engaging credibly with clients, investors, and cross-functional leaders on complex operational and strategic matters.
• Strategic thinker with a track record of developing and executing long-range plans that advance organizational objectives, strengthen competitive positioning, and support sustainable growth. 

Seniority Level: Experienced

Industry: Property Management

Employment Type: Full-Time

Location: Remote

Work Schedule: 8am-5pm, Monday-Friday, or as needed to meet business needs.

BH is an Equal Employment Opportunity Employer. We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience.

Qualifications

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