The Data Center Supervisor is responsible for the physical and virtual infrastructure of the organization and assigned data center raised floor environments. The position drives data center best practices and relative industry standards into working processes and procedures. The role functions as a manager and an individual contributor. The Data Center Supervisor leads others positively exemplifying BGIS values.

RESPONSIBILITIES

People Leadership

• Guide team members in reaching their full potential and meeting their objectives support achievement of corporate goals.
• Manage staffing levels partnering with recruiting team for sourcing candidates, interviewing, selecting and hiring the appropriate number of team members for data center support.
• Facilitate new team member onboarding, enforce data center training program, provide career development planning and conduct goal setting and performance reviews.
•  Provide mentoring, coaching and guidance to all team members.
• Recommend compensation adjustments based on objective measurements.
•  Monitor performance of team members to ensure productivity and quality consistently meet company and client standards.
• Direct team members in the data center following company and client policies, procedures, and facilities documentation.
• Contribute to the completion of other key initiatives as assigned.

Account Management

• Manage client relationship and identify new business opportunities.
• Assist and plan with clients on raised floor data center issues.
• Provide financial oversight by creating budgets, approving expenditures, monitoring, and negotiating vendor contracts.
• Establish performance benchmarks, conduct analysis, and prepare reports on all aspects of the raised floor operations programs.
• Coordinate with specific groups within the company and also with the client including sales, finance, executive staff, project, facilities, and others to accomplish goals and objectives.
• Direct team members to adhere to the scope of work and meet contractual requirements including managing hours for overtime in accordance with the contract.
• Manage shift schedules, work activities, team and individual meetings ensuring site operational readiness.
• Partner with client and facilities teams to plan for and provide appropriate data center IT equipment space, power, and cooling requirements and requests

Data Center Operations

• Plan, maintain, update, and report on data center raised floor plans using Data Center Infrastructure Management (DCIM) Tool.
• Manage team members to provide Data Center Mainframe physical cabling connectivity planning and implementation support.
• Process Customer Data Center Requests including cages, power whips, and structured cabling.
• Provide Data Center Equipment Design and Build Out Services (Electric, Rack & Stack, Structured Cabling).
• Monitor the provisioning of weekly/monthly KPI reports and status reporting regarding data center service availability, performance, capacity utilization and other metrics as required.
• Ensure standard operating procedures, support processes and training materials are in place for service delivery.
• Maintain site security protocols, badging requirements, and data protection procedures.
• Support standard and emergency operating procedures for data center.
• Audit documentation provided by team members for detailed and thorough record keeping.
• Track completion of QA Checklists and close out the Data Center Installation/De-installations requests.
• Perform IT hardware troubleshooting and restoration of services under systems administration direction.
• Support and complete all scheduled data center MACs (Moves/Adds/Changes) including installation, labeling, power/network connectivity and cabling.
• Deliver IT hardware server projects.
• Maintain a safe, clean and secure operating environment within the data center.
• Deliver service for Rack & Stack, cable and troubleshoot various types of rack mounted hardware.
• Provide Data Center Hardware Asset Management and Auditing services.
• Direct team members to provide Tape Operations Support.
• Oversite of daily error log reporting and physical DC inspections for general health, power, cooling, hazards, etc.
• Monitor data center environmental health and safety.

REQUIRED EDUCATION, KNOWLEDGE, and ABILITIES

• College degree or Technical Certification in Computer Science, Engineering, Information Systems or related field of study or equivalent work experience
• Minimum of 5 years of data center management experience.
• Excellent verbal and written communication.
• Teamwork building and people skills.
• Strong managerial acumen and leadership skills.
• Excellent knowledge of Data Center Infrastructure Management tools.
• Working knowledge of copper and fiber infrastructure installation and testing.
• Highly proficient with Word, Excel, PPT, and Visio.
• Hands on expertise working with IT Infrastructure (Racks, Power Strips, Servers, and Network Hardware).
• Advanced knowledge of Windows and UNIX (AIX, LINUX, Solaris), SSH, RDP, and Putty is preferred.
•  Advanced knowledge of Mainframe (zOS/MVS/JES, Tape Subsystems) is preferred.
• Advanced knowledge of data center building infrastructure (CRACS, GENS, PDUs, UPS).
• Advanced knowledge of electrical concepts (Power Distribution, Redundancy, Wiring

Physical Demands and Work Environment 

• Ability and willingness to travel. 
• Current valid driver’s license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement.
• On call 24x7x365 and overtime as required.
• Able to work in a 24/7 environment with flexible shifts/days.
• Physical ability to walk jobsites in uneven terrain.
•  Must be able to work at heights, using a ladder and in confined spaces.
• Must be able to see and distinguish different colors, read small print, and hear and recognize audible signals such as dial tones

Visit us online at https://www.bgis.com/us/careers/ for more information. 

Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement.

The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training.

BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who have always been the source of our strength. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence. 

This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity.

Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind.

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