About this role
Customer Service Operator – Melbourne Tullamarine Airport, VIC
Location: Melbourne Tullamarine Airport, VIC
Company: BGIS (Aviation Aligned Client)
Employment Type: Full-Time, Permanent, On-Site
Salary: $59,000 plus superannuation
Schedule: Monday to Friday | 38 hours per week | Core business hours
We acknowledge the Traditional Custodians of the land on which we work and pay our respects to Elders past, present, and emerging.
About BGIS
BGIS is a global leader in integrated facilities management, delivering innovative and sustainable solutions across a range of industries. We pride ourselves on our inclusive culture, commitment to excellence, and strong focus on safety, collaboration, and service.
Purpose of the Role
We are seeking a friendly and reliable Customer Service Operator to join our dedicated team supporting one of Australia’s leading aviation infrastructure clients. Based full-time on-site at Melbourne Tullamarine Airport, you will be the first point of contact for incoming calls and logged requests, ensuring smooth coordination between the client, trades, and wider BGIS operations.
Reporting into our national Operations Centre based in Adelaide, you’ll work closely with them and the on-site team, providing outstanding service in a fast-paced, high-volume environment.
The Ideal Candidate
You’ll be approachable, organised, and proactive, with a calm and professional manner. Whether handling a work order or resolving an urgent issue, you bring strong communication skills and an eye for detail. You enjoy being part of a team and take pride in keeping operations running efficiently.
Key Responsibilities
- Receive, assess and action client requests via various platforms
- Log and manage work orders through the CMMS system
- Allocate jobs to subcontractors or internal trades teams
- Monitor the progress of service requests and update stakeholders
- Escalate urgent issues as needed and ensure follow-through
- Maintain clear records and documentation in line with procedures
Skills & Experience
Essential:
- Previous experience in a helpdesk or call centre role
- Excellent phone manner and interpersonal communication
- Confidence working with IT and job management systems
- Strong attention to detail and follow-up
- Ability to remain calm and clear under pressure
- Australian Citizenship required for site access
Desirable:
- Facilities, maintenance, trades or scheduling experience
- Familiarity with CMMS or job management systems
Working Arrangement
- Monday to Friday
- 38 hours per week
- Core business hours (with some flexibility on start/finish times)
- On-site role based in Melbourne
Why Join BGIS?
- Friendly, supportive workplace culture
- Long-term career opportunities within a global business
- Community engagement opportunities - 2 paid volunteer days per year
- Recognised for gender diversity and inclusion (Work180 2024)
- Ranked 3rd – 2024 AFR BOSS Best Places to Work
- FMA Industry Award for Excellence 2025 Finalist
- RICS 2025 Property / Facilities Management Team of the Year Nominee
How to Apply
If you’re a proactive, capable, and collaborative operator ready to take the next step in your career, we’d love to hear from you.
BGIS is an equal opportunity employer and encourages applications from all backgrounds, including First Nations peoples, LGBTQ+ individuals, women, and culturally diverse communities.
Eligibility: Applicants must have full Australian working rights
Apply Now to help keep essential aviation services running smoothly.
Explore more opportunities at https://apac.bgis.com
Other facts
About BGIS
BGIS is a global leader in integrated facility management services.
With a combined team of over 10,000 globally, BGIS relentlessly focuses on delivering innovative service solutions that create value for its clients. Globally, BGIS manages over 50,000 facilities totalling more than 600 million square feet across several markets including government, higher education, utilities, telecommunications, financial services, oil & gas, healthcare and cloud enterprise. In addition to managing a diverse portfolio of corporate offices, retail, colleges, hospitals and industrial assets, BGIS is a world leader in the management of data centers and other critical environments.
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BGIS est un leader mondial des services de gestion intégrée des installations. Plus de 600 millions de pieds carrés de portefeuilles clients répartis sur plusieurs marchés, notamment ceux des gouvernements, de l’enseignement supérieur, des services publics, des télécommunications, des services financiers, du pétrole et du gaz, des soins de santé et de l’information dans les nuages. En plus de gérer un portefeuille diversifié de bureaux, de commerces de détail, de collèges, d'hôpitaux et d'actifs industriels, BGIS est un leader mondial de la gestion de centres de données et d'autres environnements critiques.
What you'll do
- The Customer Service Operator will receive, assess, and action client requests while logging and managing work orders through the CMMS system. They will also monitor the progress of service requests and ensure clear communication with stakeholders.
Ready to join BGIS?
Take the next step in your career journey