About this role
Job DetailsJob Location: 33 - BFS Foods - Cheat Road - Morgantown, WV 26505Position Title: Customer Service Representative (CSR)
Reports To: General Manager
A. Primary Purpose of Job:
The Customer Service Representative (CSR) is responsible for providing fast and friendly service to each customer.
B. Duties and responsibilities for this position:
• Cooperate with and interact in a productive way with fellow employees.
• Be able to work and stand for up to eight hours.
• Be able to read, understand, write, and communicate in the English language.
• Be able to perform mathematical calculations when completing store forms.
• Be able to check identification and pricing of merchandise.
• Be able to lift, carry and push up to 50 pounds, carry milk cartons, bag-in-the-box soft drink containers, etc. several times a shift.
• Be able to stock shelves and coolers.
• Be able to retrieve merchandise for customers.
• Be able to tolerate exposure to cleaning products and sanitizing solutions.
• Be able to clean all windows and change gas price signs.
• Be able to sweep and mop floors, dust shelves, remove and transport trash containers placing them in outside bin.
• Be able to clean the parking lot and grounds surrounding the store.
• Be able to enter and work in a cooler up to 45 minutes at a time, with temperatures of 36-40 degrees.
• Be able to enter and work in freezer up to 10 minutes at a time, at a temperature of 0 degrees.
• Have the ability to learn and work on a computer.
Work Hours
The CSR Position is an hourly position. The work schedule for the position will be the responsibility of the General Manager. There are no guaranteed number of hours per week. This position could be full or part-time. This position requires availability to work on any scheduled shift.
Perform such similar, comparable, or related duties as may be required or assigned.
Qualifications
Other facts
About BFS FOODS
Marshall Bishop is the chief executive officer and sole shareholder of Bruceton Farm Service, Inc. and its subsidiary companies (BFS). Mr. Bishop started the company in 1974 by opening a Southern States agriculture store in Bruceton Mills, West Virginia. Mr. Bishop soon realized the potential of retail petroleum sales and installed retail pumps at the location. Shortly thereafter, BFS opened its first convenience store in Mt. Lake Park, Maryland. At that time, BFS had a mere handful of employees. Today, BFS employs 1,300 employees in four different states. BFS’ remarkable growth is attributed to the hard work and dedication of its employees and the outstanding relationships that we have been fortunate to build with our customers.
The majority of BFS’ growth is attributed to the growth of its convenience store chain, BFS Foods and its Little Caesars franchise company 4FLC Partners, LP. The operating territory includes northern West Virginia, southwestern Pennsylvania, western Maryland, and eastern Ohio. BFS is firmly committed to offering goods and services that meet the needs in the many communities we serve. With employees living and working in those communities, we are constantly abreast of the many changing needs of our customers.
BFS has also grown our chain of convenience stores through acquisitions. Acquisitions have ranged from single units to multiple locations and BFS always makes significant improvements to the units in order to maximize their potential.
BFS is also committed to the dealer trade of class. BFS brands locations based on the competitive and economic needs of the marketing areas where we do business. We feel there are numerous operators of both single and multiple locations who are consistently looking for alternatives to their current brand. BFS is committed to finding these operators and working with them to improve their locations by offering the BP, Citgo, Marathon and Sunoco branded products.
What you'll do
- The Customer Service Representative (CSR) is responsible for providing fast and friendly service to each customer. Duties include interacting with employees, stocking shelves, and maintaining cleanliness in the store.
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