Associate IT Support Specialist

<div class="content-intro"><p class="c-mrkdwn__pre" style="text-align: left;" data-stringify-type="pre">At Beyond Finance, we've made it our mission to help everyday Americans escape the endless cycle of crippling debt and step into a brighter financial future. Through compassionate, individualized care,<strong> </strong>a culture focused on compliance and ethics, supportive user-centric technology, and customized financial solutions, we've helped over 1 million clients on their path to a brighter future.</p> <p class="c-mrkdwn__pre" style="text-align: left;" data-stringify-type="pre">While we're proud of what we've already accomplished, we're searching for new collaborators to help us get to the next level! If you're looking to join a forward-thinking, rapidly growing organization with helping people as its number one goal, we want to hear from you.</p> <p>&nbsp;</p></div><p><strong>About the Role</strong></p> <p>We are seeking an Associate IT Support Specialist able to contribute towards Beyond Finance’s ambitious growth. This is an in-office position, five days a week. You will be hands-on, focused on minimizing end-user downtime, optimizing production uptime and improving user experience.</p> <p><strong>What You'll Do</strong></p> <p>The Associate IT Support Specialist will help with the following:</p> <p>Onsite Success &amp; Hardware Ownership:</p> <ul> <li><strong>Office Tech</strong>: Installation and maintenance of office networking, conferencing equipment, AV equipment and workstations ensuring all equipment are mission-ready.</li> <li><strong>Onboarding Experiences</strong>: Ensure best-in-class tech experiences for new hires during training sessions. Including device setup, first-time logins, and equipment distribution.</li> <li><strong>IT Representative:</strong> You will be end-user facing and provide white-glove level of support with a&nbsp; responsive, communicative and professional attitude.&nbsp;</li> <li><strong>Inventory Management</strong>: Maintain a meticulous inventory of all tech equipment and ensure we are properly stocked with necessary devices and peripherals.</li> </ul> <p>Troubleshooting &amp; System Administration:</p> <ul> <li><strong>Endpoint Management &amp; Imaging:</strong> Assist with the deployment of software and security patches on Mac and Windows machines. Effectively deduce down-time with remote imaging tools.&nbsp;</li> <li><strong>Troubleshooting</strong>: Identify and resolve OS, software and hardware issues for Windows and MacOS.&nbsp;</li> <li><strong>Identity and Access:</strong> Manage and troubleshoot SSO issues relying on your experience with SAML and SCIM.</li> </ul> <p>Projects &amp; Automations:</p> <ul> <li><strong>Scalable Remediations:</strong> Learn to identify and resolve endpoint/networking issues at scale by using DEX platforms and scripts. You will be encouraged and mentored to properly develop scripts using bash and powershell.</li> <li><strong>Refine Processes:</strong> Help identify manual processes which can be automated using our existing platforms/toolset.</li> <li><strong>Project Development</strong>: Contribute action plans for approval. You will be encouraged to be a driver and suggest paths forward.&nbsp;</li> <li><strong>Documentation: </strong>Maintain the “Source of Truth” by creating/updating clear, concise knowledge base articles for both end-users and the internal IT team.</li> </ul> <p>Incidents &amp; Escalations:</p> <ul> <li><strong>Assist</strong>: Monitor escalation channels and queues to provide T1/T2 support channels.</li> <li><strong>Mentor</strong>: Share best practices and troubleshooting knowledge with T1/T2 peers.</li> <li><strong>Escalate</strong>: Identify issue trends and bugs to IT Engineering and Security teams.</li> <li><strong>IT Apprenticeship:</strong> Assist IT Engineers with investigations and incidents involving Google Workspace, Slack, Zoom and AD/MDM.</li> </ul> <p><strong>What We Look For</strong></p> <ul> <li>3 years of experience in IT support. You know how to quickly resolve issues with Windows/Mac hardware as well as networking issues.</li> <li>You have worked with some of the following, Call Center Software, SSO, MDM, Powershell, Bash, Google Workspace, Azure, OS Imaging, Windows, MacOS.&nbsp;</li> </ul> <p><strong>You enjoy the challenge of solving a new problem and will take pride in understanding its cause and how to prevent it.</strong><strong>You have experimented with (or are highly motivated to learn) scripting languages like Python, Bash, or PowerShell.</strong><strong>You take the time to break-down complex technical issues and will provide guidance when appropriate to reduce future issues.</strong><strong>You don’t wait for a task list; you see a messy server rack or an outdated manual and work with a sense of urgency.</strong></p> <p>#LI-AW1</p><div class="content-pay-transparency"><div class="pay-input"><div class="description"><p>The base annual salary range is listed below. This role is eligible for additional incentives, including an annual bonus.</p></div><div class="title">Base Salary Range</div><div class="pay-range"><span>$60,000</span><span class="divider">&mdash;</span><span>$75,000 USD</span></div></div></div><div class="content-conclusion"><p><strong>Why Join Us?</strong></p> <p><span style="font-weight: 400;">While you make a difference for others, we’ll work to make a difference for you, providing an uplifting, collaborative work environment and benefits that reflect your value to us. For eligible full-time employees, we offer:</span></p> <ul> <li style="font-weight: 400;"><span style="font-weight: 400;">Considerable employer contributions for health, dental, and vision programs</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Generous PTO, paid holidays, and paid parental leave</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">401(k) matching program</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Merit advancement opportunities</span></li> <li style="font-weight: 400;"><span style="font-weight: 400;">Career development &amp; training</span></li> </ul> <p><span style="font-weight: 400;">And finally, our team spirit and culture! We</span><span style="font-weight: 400;"> cultivate an environment of community, connection, and belonging across our entire organization.</span></p> <p><span style="font-weight: 400;"><em data-stringify-type="italic">Beyond Finance does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job positions.&nbsp; No fee will be paid to their parties who submit unsolicited candidates directly to Beyond Finance employees or the Beyond Finance HR team.&nbsp; No placement fee will be paid to any third party unless such a request has been made by the Beyond HR team.</em></span></p></div>