Technical Solutions Engineer

About Us

At Bettermode, we are redefining how businesses streamline customer experiences and foster strong relationships. Our platform empowers businesses to seamlessly craft powerful web apps with engagement tools in its core tailored to their unique needs.

Backed by Silicon Valley investors and trusted by brands like Lenovo, Mercedes, and Xano, we’re proud to connect millions of end-users daily (check our Showcase page 😉).

Join us as we continue building tools that redefine customer engagement!

Benefits

• 🌟 Competitive Compensation & Equity: We offer a competitive salary, performance-based bonuses, and meaningful equity. Your success is our success.
• 🩺 Comprehensive Health & Wellness: Full health, dental, and vision coverage for you and your family from day one, plus a generous wellness stipend.
• 😎 Flexible Time Off: Unlimited paid vacation, paid parental leave, and flexible work arrangements to support a healthy work-life balance.
• 🛠️ Empowering Tech: Choose your own equipment with our device stipend and get access to the latest tools and software with a monthly tech allowance.
• 💡 Professional Growth: A dedicated budget for professional development, including conferences, courses, and certifications to help you grow your career.
• 🏢 Collaborative Workspace: A modern, hybrid office environment in downtown Toronto designed for collaboration, focus, and creativity, complete with snacks, coffee, and team events.
• 🌎 Global Team: Join a diverse and inclusive team from around the world, where your voice is heard and your contributions make a real impact.
  
  

About this role
Department: Customer Experience
Job Status: Open
Minimum Experience: 3+ Years
Employment Type: Full-time
Location: Toronto, Canada
Location Type: Hybrid (3 days in office in Downtown Toronto for GTA residents; remote for others)
Timezone: Eastern Standard Time

The Opportunity

We are seeking a Technical Solutions Engineer to join our post-sales organization. This is an engineering role for someone who enjoys working directly with customers. As a critical member of the Customer Experience team, you will be the go-to technical expert for our clients, helping them implement, integrate, and customize our platform to meet their unique needs.

This is a hands-on-keyboard role for a builder. You will write production-grade code to create custom solutions, manage complex data migrations, and perform deep-level troubleshooting. While you will primarily partner with Customer Success Managers to ensure customer health, you will also lend your expertise to the sales team for technically complex pre-sales scenarios.

What You Will Do

• Build Custom Apps & Integrations: You will design and deploy production-grade backend apps using Node.js and TypeScript. These solutions extend the platform's functionality (e.g., custom SSO flows, gamification logic, or CRM integrations) and are critical to customer success.
• Implement Frontend Customizations: You will write clean HTML, CSS, and Client-Side JavaScript to tailor the look and feel of customer communities. This includes creating custom widgets, managing cookie compliance scripts, and adjusting UI layouts to match client branding.
• Architect & Execute Data Migrations: You will write robust scripts to migrate millions of records from legacy platforms. You will own the entire process, from data mapping and validation to execution and error handling.
• Debug and Troubleshoot: You are the technical escalation point for the Customer Success Managers (CSMs). You will dive into logs, reproduce API errors, debug the existing codebase, and identify root causes before escalating to the Core Engineering team.
• Partner with Customer Success: You will work hand-in-hand with CSMs to understand customer needs, scope technical solutions, and manage implementation timelines. You translate customer goals into tangible, coded solutions.
  
  

Who We Are Looking For

• 3+ Years of Engineering Experience: You have a solid background in software development. You have deployed code to production and understand the full Software Development Life Cycle (SDLC).
• Full-Stack Technical Acumen: You are highly proficient in modern TypeScript and the Node.js runtime for backend development. You are also comfortable with HTML5, CSS3, and client-side JavaScript, with the ability to manipulate the DOM and troubleshoot in the browser console. Experience with React or Vue.js is a strong plus.
• Exceptional Communicator: You possess excellent written and verbal communication skills and are familiar with the North American market. You can simplify complex technical concepts, confidently lead customer calls, write clear documentation, and explain technical decisions to both technical and non-technical stakeholders. You understand North American business communication norms, timezone coordination, and the expectations of mid-market and enterprise B2B SaaS buyers.
• Consultative Problem-Solver: You are a natural problem-solver with a strong sense of curiosity. You know how to ask the right questions to uncover the root cause of an issue and build what is needed for long-term success.
• Collaborative Spirit: You thrive in a cross-functional team environment and excel at building relationships with both internal teams (Customer Success, Sales, Engineering) and external customer stakeholders.
• AI-Augmented Workflow: You view AI as a standard tool in your belt. You use Copilot/LLMs to write boilerplate migration scripts and parse data structures rapidly, allowing you to focus on the business logic and customer value.
  
  

Why Join Us?

• High-Impact Work: The solutions you build directly impact customer retention and success, unlocking significant value for our most important accounts.
• Hybrid Skill Set: You will refine both your engineering craft and your client-facing consulting skills—a rare combination that future-proofs your career.
• Ownership & Autonomy: You will own the technical implementation for your assigned accounts, making key architectural decisions to solve their unique challenges.
  
  

Commitment to Diversity

We are committed to building a team that reflects the diversity of our customers and the world around us. We believe that a variety of backgrounds, perspectives, and skills makes us stronger. We are an equal opportunity employer and encourage applications from all qualified individuals.

Additional Information

• Headcount: This is a new position at Bettermode.
• Compensation Range:
  • US-based: USD$120K-$135K/annually
  • Canada-based: CA$110K-$125K/annually
• AI Use: We embrace cutting-edge technology. AI and Large Language Models (LLMs) are an integral part of our workflow and may be used in the hiring process to help us identify the best talent.