FRANCHISE REGIONAL MANAGER (FOOD SERVICE)

Join Team Bento and be a part of our group of companies which operates more than 12000 locations globally. With operations across Canada and United States, Bento brings together a dynamic team of people with diverse backgrounds, experience, and talent, to create an exceptional guest experience.

Assigned Region

This role will oversee the operations of franchise stores across the Northeast United States.  For optimal travel efficiency, the ideal candidate should be based near a major Northeast travel hub such as New York City, Boston, Philadelphia, or Providence.

Responsibilities

The Franchise Regional Manager will oversee the operations of franchise stores within a designated region. This role ensures that franchisees meet Bento Sushi's operational standards, achieve financial performance goals, and uphold the high standard of food safety, customer service, and reputation. The ideal candidate will be a strategic leader with strong operational expertise and a passion for building relationships.

• Collaborate with the Franchise department during the hiring process.
• Follow up with new franchisees to ensure a smooth hiring and onboarding experience
• Act as the primary point of contact for franchisees, providing guidance on business operations.
• Provide hands-on support to franchisees to improve overall program and quality execution, and performance levels
• Ensure franchisees effectively implement and execute company programs and systems.
• Provide ongoing support and follow-up to maintain consistency across all locations.
• Manage P&L for a dedicated region to meet budget goals.
• Review franchise sales performance and provide coaching and guidance as needed.
• Work with franchisees to optimize profitability and control costs.
• Analyze performance metrics, including sales, customer feedback, and operational KPIs, including food safety.
• Develop action plans for underperforming locations and recognize top performers.
• Ensure all franchise stores adhere to Bento Sushi’s operational standards, food safety and brand guidelines
• Conduct regular store visits to evaluate performance and identify areas for improvement, and provide the training. 
• Conduct monthly audits for each store 
• Facilitate training programs for franchisees and their teams to ensure consistent execution of Bento Sushi’s brand standards 
• Monitor compliance with franchise agreements and address any violations or issues.
• Foster strong relationships with both franchisees and store management to ensure seamless collaboration and mutual success.
• Collaborate with store leadership to address any concerns or opportunities for improvement.
• Collaborate with cross-functional support teams to support franchise operations.
• Communicate corporate initiatives and updates to franchisees effectively.

Qualifications

• Post-secondary education.
• Diploma/bachelor’s degree in hospitality management, or a related field, preferred.
• Minimum of 5 years of multi-unit management experience, preferably in the foodservice, QSR, or franchise industry.
• Current Food Safety manager's card through an Accredited source(ServSafe)
• Proven track record of driving operational excellence, food safety and achieving financial results.
• Strong leadership and interpersonal skills with the ability to build relationships with franchisees.
• Excellent problem-solving and decision-making abilities.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office 
• Travel is required, including overnight stays.
• Valid driver’s license and reliable transportation.

Why you should join our team:

• Power of Collaboration: Live our core values - "Own it", "Care about it", "Make it exceptional", and "Win together" - as we work together to create better food for everyone, the Japanese way.
• Competitive Rewards: Upon meeting eligibility criteria reap the benefits of a comprehensive compensation package with a bonus plan, group health benefits, and retirement plans that recognize your outstanding contribution.
• Ignite Your Potential: Fuel your growth with extensive training and opportunities for career advancement, empowering you to unleash your full potential.
• Champion Diversity, Equity, and Inclusion: We are committed to fostering a workplace where diversity, equity, and inclusion thrive, empowering every voice to be heard and celebrated through meaningful initiatives and programs.
• Drive Sustainable Impact: As part of our dedication to Environmental, Social, and Governance (ESG) principles, we actively promote sustainable practices and initiatives to create a positive impact on our environment and communities.

For more information about Bento and our opportunities, please visit www.bentosushi.com.

We thank all applicants for their interest; however, only those candidates elected for an interview will be contacted. Special consideration will be given to applicants with previous experience working as a Food Service Supervisor, Area Manager, District Manager, Regional Manager, Multi-Unit Manager, Territory Manager, Operations Manager. 

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