Customer Service Representative
full-time•Pooler
About this role
Benefits:
- 401(k)
- Bonus based on performance
- Competitive salary
- Free uniforms
- Health insurance
- Opportunity for advancement
- Paid time off
- Training & development
Benefits/Perks
- Competitive Compensation
- Paid Time Off
- Career Growth Opportunities
- 401K
Job Summary
We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.
Responsibilities
- Maintains the scripting required and provided by the franchise system for quality and efficient interactions with the inbound client base.
- Offers appointment windows, ancillary products and services that contribute to achieving the call center sales quota – daily, weekly, monthly.
- Engages in outbound calling activities to secure the
appropriate amount number of calls required for a successful service operation. - Maintains customer database, ensuring complete, accurate, and updated entry of information.
- Participates in ensuring the agreement bases is renewed and scheduled for the technicians.
- Responds to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing, and general inquiries.
- Enters service calls, schedules calls, and generates call debriefing with technicians daily.
- Follows up and schedules preventive maintenance service appointments.
- At the request of the Call Center Manager, may be required to perform administrative duties to assist with the overall efficiency of the operation.
- Reviews completed service work orders for accuracy. Participates in all company sponsored training classes.
- Effectively manages conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.
- Always maintains a professional image by:
- Following safety policies and procedures.
- Abiding by ALL standards of performance and code of ethics.
- Maintaining a courteous demeanor with all customers and associates.
Suggested/Required Knowledge, Skills, and Abilities
- Minimum 2 years of experience in customer service experience.
- Geographical knowledge of service area and/or GPS/map reading skills.
- Advanced communication and customer service skills.
- Experience in using Microsoft Word and Excel. Ability to pass background check and drug screen.
Suggested Educational/Certification Requirements
- GED or High School Diploma
Suggested Physical Requirements
- Ability to operate a personal computer and related equipment.
- Ability to sit for long prolonged periods of time.
- Must have enough auditory functioning and visual acuity to operate computer-aided call management hardware, software, and communications equipment.
- Ability to work under stressful conditions and maybe exposed to verbal and/or physical
Other facts
Tech stack
Customer Service,Communication,Conflict Resolution,Microsoft Word,Microsoft Excel,Database Management,Call Management,Sales Quota Achievement,Appointment Scheduling,Technical Support,Problem Solving,Attention To Detail,Team Collaboration,Time Management,Adaptability,Professionalism
About Benjamin Franklin Plumbing
Benjamin Franklin Plumbing was founded on a simple premise—always be on time. As “The Punctual Plumbers,” customers know that they can count on us to always be on time and complete the work to their satisfaction. This established trust has allowed us to become a top plumbing franchise.
With Benjamin Franklin Plumbing, you are set up for success from the beginning. All our franchisees have access to the following:
Unlimited training and business coaching
Integrated business management systems
Marketing and advertising strategies to generate more sales leads
Whether you’re just starting out or looking to grow your business, becoming a part of Benjamin Franklin Plumbing means you are in business for yourself, but you’re never by yourself. We allow you to do so much more for your customers, your employees and yourself.
Contact us today to discuss a plan that will work for your business!
What you'll do
- The Customer Service Representative will communicate with customers to identify their needs, process requests, and provide solutions to ensure a great customer service experience. Responsibilities include maintaining customer databases, scheduling service calls, and managing conflict resolution.
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Frequently Asked Questions
What does a Customer Service Representative do at Benjamin Franklin Plumbing?
As a Customer Service Representative at Benjamin Franklin Plumbing, you will: the Customer Service Representative will communicate with customers to identify their needs, process requests, and provide solutions to ensure a great customer service experience. Responsibilities include maintaining customer databases, scheduling service calls, and managing conflict resolution..
Why join Benjamin Franklin Plumbing as a Customer Service Representative?
Benjamin Franklin Plumbing is a leading Consumer Services company.
Is the Customer Service Representative position at Benjamin Franklin Plumbing remote?
The Customer Service Representative position at Benjamin Franklin Plumbing is based in Pooler, Georgia, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Customer Service Representative position at Benjamin Franklin Plumbing?
You can apply for the Customer Service Representative position at Benjamin Franklin Plumbing directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Benjamin Franklin Plumbing on their website.