Belron logo
Customer Service Representative, Retail Operations
full-timeCambridge

Summary

Location

Cambridge

Type

full-time

Claim this Company

Are you the employer? Manage your company page directly.

Explore Jobs

About this role

Automotive glass technology is helping transform how we experience the road. At Belron Canada, the home office of Speedy Glass, Lebeau vitres d’auto and Vanfax we take this seriously, which is why we invest tirelessly on developing our people can realize their full potential.

We welcome applications from everyone, and are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

Ready to tap into your best and drive your career forward?

Automotive glass technology is helping transform how we experience the road. At Belron Canada, we take this seriously, which is why we invest tirelessly on developing, certifying and advancing an elite force of highly trained technicians.

If you want an exciting career in an environment where you get to work with sophisticated equipment every day alongside the finest experts in the field, we’d love to hear from you. We welcome applications from everyone, are firmly committed to diversity, equity and inclusion in the workplace, and take pride in ensuring every member of our team feels empowered.

You are the person who likes to set the tone for the customer’s experience. As a Customer Service Representative, you will create ease in a fast-paced, action-oriented role. You will enjoy the variety of working both administratively and with the public while being the glue that makes things run seamlessly.  You will work closely with a supportive team and collaborate to solve problems.

If you are looking for stimulating work that makes an impact, this is the perfect place to start your career.

Your role at a glance:

Your role is to take pride in owning the customer’s experience and ensuring that we have made a positive impact on their day.

You will continue to make a difference by:

  • Completing the administration required to make the Service Centre run seamlessly.
  • Adding value to the customer and identifying opportunities to boost the store’s performance.
  • Working with our insurance partners to help customers get the best value for their money.
  • Delighting your customers by vacuuming vehicle interiors, cleaning windows, and helping with the occasional small repairs on windshields (don’t worry – our tools are easy to use!)
  • Shuttling vehicles to and from the repair shop.

Who you are:

  • You value building relationships with customers and your teammates.
  • You have experience in helping people whether it’s in retail, hospitality, or tourism.
  • No formal education is required – we provide on-the-job training!
  • Have a valid Class 5 driver’s license, and the capability to work at different Belron Canada locations within your specified geographic area.

Why Belron Canada will bring out your best:

  • You will be able to see the results of your work and are given the opportunity to try new things.
  • Forget unpredictable schedules and long hours. We have a life and know you have one too.
  • Our comprehensive benefits and pension package starts on your first day of employment.
  • We are a growing organization where opportunities for advancement, training, and skill-development are always coming up.

We believe that genuine care can make a real difference in the customer experience, and it begins with making a difference in the careers of our team members.

Belron Canada is an integral part of the Belron International family, a global leader in auto glass repair and replacement, and forward-facing digital camera calibration. Belron Canada alone operates 325+ service centres, 2 distribution centres and 26 warehouses across 10 provinces, and is home to over 1,200 employees.

Our pursuit of excellence commits us to providing sustainable world-class care for our communities and the climate.

If you value your career as we value our employees and our customers, there’s no better time to join Belron Canada and #BringOutYourBest with us!

Accessibility: We welcome all applicants for this position and are committed to providing reasonable accommodations during the recruitment and selection process.  If you are contacted for a job opportunity, please let us know if you require accommodations because of disability to ensure your fair and equitable participation throughout the recruitment and selection process. All accommodation information provided will be treated as confidential and used only for the purpose of providing an accessible candidate experience.

Other facts

Tech stack
Customer Service,Problem Solving,Teamwork,Communication,Administration,Relationship Building,Retail Experience,Hospitality Experience,Tourism Experience,Driving,Attention to Detail,Time Management

About Belron

Operating in 37 countries across 6 continents, and home to around 29,000 employees, who served 15 million customers in 2022, Belron is the world’s leading vehicle glass repair and replacement group.

We focus on building strong brands in the countries we operate in. Our key brands include Carglass®, Safelite® AutoGlass, Autoglass®, Lebeau®, O'Brien®, Smith&Smith® and Speedy Glass® .

Belron has a rich history and family values. How we do business today, our ethics and our spirit can be traced back to those values established many years ago in South Africa where we began. We are very clear about our purpose - we solve people’s problems with real care.

Team size: 10,001+ employees
LinkedIn: Visit
Industry: Motor Vehicle Manufacturing
Founding Year: 1897

What you'll do

  • As a Customer Service Representative, you will own the customer’s experience and ensure a positive impact on their day. You will handle administrative tasks, work with insurance partners, and assist with vehicle maintenance.

Join Clera's Talent Pool

Get matched with similar opportunities at top startups

This role is hosted on Belron's careers site.
Join our talent pool first to get notified about similar roles that match your profile.

Frequently Asked Questions

What does a Customer Service Representative, Retail Operations do at Belron?

As a Customer Service Representative, Retail Operations at Belron, you will: as a Customer Service Representative, you will own the customer’s experience and ensure a positive impact on their day. You will handle administrative tasks, work with insurance partners, and assist with vehicle maintenance..

Why join Belron as a Customer Service Representative, Retail Operations?

Belron is a leading Motor Vehicle Manufacturing company.

Is the Customer Service Representative, Retail Operations position at Belron remote?

The Customer Service Representative, Retail Operations position at Belron is based in Cambridge, Ontario, Canada. Contact the company through Clera for specific work arrangement details.

How do I apply for the Customer Service Representative, Retail Operations position at Belron?

You can apply for the Customer Service Representative, Retail Operations position at Belron directly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process. You can also learn more about Belron on their website.