This is a Hybrid position.

Mission:
The Maintenance Technician Supervisor is responsible for providing expert, hands-on technical support and leadership for the maintenance, repair, and optimal function of automated logistics systems. This role coordinates daily work assignments for the technical team, ensuring safety, efficiency, and adherence to quality standards. Acting as team lead, this role bridges management and technical teams, ensuring systems run efficiently.

Scope:
This position reports to the Logistics Manager, North America, and collaborates closely with 3PL partners, warehouse teams, IT specialists, and global logistics functions.

Role Expectations:

• Provide hands-on, expert-level diagnosis and troubleshooting of complex mechanical and electrical issues, and lead root cause analysis to prevent recurrence.

• Perform and lead inspections, testing, preventive maintenance, and repairs on automated storage and retrieval systems, box conveyors, and related equipment.

• Coordinate day-to-day work assignments of facility technicians, managing workflow to maximize system uptime and operational efficiency.

• Ensure strict adherence to safety regulations, legal requirements, and quality standards in all maintenance and repair activities.

• Conduct on-the-job training and coaching of team members on technical systems and standard operating procedures, acting as a technical mentor.

• Interface with and monitor external contractors and service providers to ensure the quality and compliance of contracted work.

• Maintain the documentation and system logs for all maintenance activities; monitor, prepare, and report on operational statistics and service metrics.

• Assist with shift scheduling and daily operational staffing coordination.

• Assist with the organization and procurement of consumables and spare parts.

• Ensure workplace safety, cleanliness, and organization in all operational areas.

• Participate in team meetings and contribute to planning and organizational tasks as needed.

• Contribute to testing and validation of new system features and software updates.

Critical Outcomes:

• Familiarization of beeline technical equipment and employees within first 30 days.

• Achieve full understanding of beeline logistics systems, processes and equipment within 60 days.

• Identify and implement system gaps and optimization within 90 days.

• Be fully proficient in role, serving as the expert and providing peer leadership and training to others within 120 days.

Critical Experiences:

• Technical degree or equivalent experience in Electromechanics, Mechatronics, or Industrial Maintenance.

• 5+ years of extensive hands-on experience with complex automated/mechanical systems, including strong experience in a Lead Technician or similar role.

• Strong knowledge of automated systems, PLCs, and mechatronics.

• Proficient with MS Office and maintenance management systems.

• Excellent technical, organizational, and communication skills.

• Willingness to work rotating shifts, weekends, and respond to after-hours emergencies as required.

• Team-oriented and capable of working cross-functionally with logistics, IT, and 3PL teams.

Beeline Guiding Principles and Competency Behavior Expectations 

Focus & Impact          

• Entrepreneurial Thinking: Initiates innovation through out-of-the-box thinking    

• Drive for Results: Inspires ambitious performance to achieve goals          

• Accountability: Holds self and others accountable, “says what needs to be said”                                                               

Teamwork & Collaboration    

• Collaborative Teamwork: Ensures self/team/function contribute to achievement of shared objectives

• Effective Communication: Shares initiatives in a manner that facilitates buy-in and empowers team

• Cross-Cultural Sensitivity: Solicits inclusion of others, making sure others points of view are included

Growth & Improvement         

• Managing Change: Leads self and coaches team and/or function towards future state

• Willingness to Develop: Challenges self, team and/or function to seek opportunities for improvement

• Self-Reflection: Demonstrates awareness of strengths and opportunities; understands impact to team

Responsibility & Sustainability

• Integrity: Actively contributes to organizational governance and compliance standards

• Resilience: Reacts to adversity without emotion and demonstrates emotional intelligence

• Managing Resources: Ensures self, team and/or function meet all cost and productivity targets

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