Summary
Location
Lewes
Salary
$0k - $0k
Type
full-time
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About this role
Become part of the Beebe team - an inclusive team positioned in a vibrant, coastal community. Enjoy a fulfilling career as you support the health of our patients and a team focused on excellence.
Benefits
In addition to competitive compensation and wellness benefits (medical, dental, vision and prescription) Beebe Healthcare also offers:
- Sign-on and Referral Bonuses for select positions
- Tuition Assistance up to $5,000
- Paid Time Off
- Long Term Sick accrual
- Employer Contribution Plan
- Free Short and Long-Term Disability for Full Time employees
- Zero copay for drugs on prescription plan for certain conditions
- College Bound 529 Savings Plan
- Life Insurance
- Beebe Perks via Work Advantage
- Employee Assistance Program
- Pet Insurance
Overview
Provide Telecommunications department with the following skills and services: Develop, install, modify and maintain hospital wide telephony system using industry accepted tools or procedures to accomplish. Able to work independent of technical vendor and achieve maximum system featurability and functionality. Investigate problems/malfunctions and resolve operational issues working to determine corrective action plan to maintain a viable and productive environment. Monitor total system performance and capacities, identify and obtain approval and implement improvements to optimize system productivity. Define, know and follow procedures/standards and provide appropriate documentation for each application in production system. Recommend new standards where applicable. Work with IS staff and end-user professionals in an on-going development and support of core and remote modular business systems. Document and train staff and end-users on easy to follow features and functionality of the telephony applications and phone system.
Responsibilities
Develop, install, test and maintain hospital wide telephony system using industry accepted tools or procedures to accomplish. Promote and achieve optimum system usability and customer reliability through effective processes and thorough documentation. Investigate problems, malfunctions in the core or remote modular system(s). Works with other team members and or vendor personnel and determine corrective action to maintain a viable and productive environment Work with IS staff, end-users and system owners to test and modify the telephony applications (i.e.. ACD design, auto-outward or predictive dialing) and resolve operational issues, working with key stake holders and vendor team to obtain sign-off on solutions before implementing. Monitor total system performance and capacities, identify, obtain approval, and implement improvements to optimize system productivity. Define, know and follow procedures and standards and provide appropriate documentation per established standards and recommend new standards where applicable. Take on a number of different tasks simultaneously and complete projects on time. Work with team of IS and end-user professionals in the ongoing development and support of core and remote modular business systems. Rotation through on-call schedule with other telecom members is expected. Maintain strong and professional communications with Operations Manager as well as other team/staff members to ensure a productive and cooperative environment. Adapts communication style to the particular situation or audience.
Qualifications
Two years in telecommunications with high level public contact required. Possess telecommunications knowledge. Excellent written and verbal communication skills. Able to own multiple projects and manage them to completion, meeting time sensitive timelines etc.
Competencies Skills
Essential:
Clear Communication Skills Both Written And Verbal
Knowledge Of Basic Computer Programs
Able To Keep Confidential Information Regarding Patients, Team Members
Able To Withstand Crisis Situations
Has Skills To Provides Customer Service To Patients, Team Members And Visitors
Knowledge Of Basic Evs Equipment
Credentials
Education
Essential:
* Associates Degree in related field
Entry
USD $30.60/Hr.
Max
USD $47.43/Hr.
Other facts
About Beebe Healthcare
Located in beautiful historic Lewes, Delaware, Beebe Healthcare offers an array of inpatient, outpatient, emergency, and diagnostic services. Founded in 1916 by two physician brothers, Drs. James Beebe and Richard C. Beebe, the hospital on the Margaret H. Rollins Health Campus in Lewes, is a 210-licensed-bed, not-for-profit community hospital.
Beebe's specialized service lines include cardiac and vascular, oncology, orthopedics, population and community health, women's health, and surgical services.
In addition to the Margaret H. Rollins Lewes Campus, Beebe operates two additional health campuses. The Rehoboth Beach Health Campus includes the Tunnell Cancer Center, Outpatient Surgery Center, Specialty Surgical Hospital, outpatient services and Beebe Medical Group practices. The South Coastal Health Campus includes a free-standing emergency department and South Coastal Cancer Center. There are additional locations for primary care, specialty services, and outpatient services in Georgetown, Long Neck, Milford, Millsboro, and Millville. Beebe also offers Home Care throughout Sussex County and is proud to have the only hospital-based nursing school in the state, the Margaret H. Rollins School of Nursing.
A special place to work, live and thrive. Your search for that perfect job starts here.
Enjoy a long-standing culture of compassion and excellence, where you’ll appreciate our caring and inclusive community healthcare system located in an idyllic coastal community.
For job opportunities, upcoming events, and more, visit beebehealthcare.org/careers.
What you'll do
- Develop, install, test, and maintain the hospital-wide telephony system while ensuring optimum usability and reliability. Investigate and resolve operational issues, working with team members and vendors to implement improvements.
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