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Front Desk/Patient Care Coordinator
full-time•Springfield
About this role
We are looking to hire a Front Desk/ Patient Care Coordinator who is excited about a fun and rewarding career in the Pediatric Dentistry & Orthodontics field. This position will support our three Southwest Missouri offices in Springfield, Nixa, and Republic in both our Pediatric Dentistry and Orthodontics front office. Monday-Friday 8am to 5pm.
WHO WE ARE:
At Expedition Pediatric Dentistry & Orthodontics, our dual specialty integrated care model positions us as a leader in both pediatric dentistry and orthodontics. We offer a distinctive blend of personalized care, a child-friendly environment, and advanced treatment options tailored specifically for young patients. With three locations across Southwest Missouri, we prioritize creating a welcoming and comforting atmosphere, featuring vibrant decor, interactive play areas, and staff trained in child psychology to alleviate dental anxieties.
Visit our website: https://expeditiondental.com/ to learn more
WHO WE ARE LOOKING FOR:
- Proven experience in a customer service or administrative role, preferably in a healthcare setting (Pediatric Dentistry or Orthodontics experience a plus!).
- Strong communication and interpersonal skills.
- Knowledge of dental terminology, procedures, and insurance processes is beneficial.
- Ability to multitask, stay organized, and work in a fast-paced environment.
RESPONSIBILITIES:
- Greet and welcome patients in a friendly and professional manner.
- Answer phone calls, emails, and inquiries promptly, addressing patient concerns and questions.
- Schedule and confirm patient appointments efficiently, considering doctor availability and treatment requirements.
- Coordinate and manage the appointment calendar to optimize the daily schedule.
- Verify and update patient insurance information.
- Collect and process payments for services rendered.
- Provide patients with information on treatment costs, insurance coverage, and payment options.
- Collaborate with staff to coordinate patient care and address any scheduling conflicts.
- Maintain a clean and organized reception area.
- Address patient concerns and complaints professionally and promptly.
- Collaborate with the team to find solutions to patient issues.
We offer a fun and fast-paced work environment with flexible work hours, competitive salaries, and excellent benefits packages. New grads welcome!
Expedition participates in E-Verify
What you'll do
- The Front Desk/Patient Care Coordinator will greet and welcome patients, answer inquiries, schedule appointments, and manage the appointment calendar. They will also verify insurance information and process payments while maintaining a clean reception area.
About beBright
beBright is an organization dedicated to serving our local practices and communities. We are a doctor led team united by a shared mission: enhance lives through creating and sharing smiles. Our integrated model in pediatric dentistry and orthodontics is deliberately crafted to live our mission while delivering superior patient experiences and clinical outcomes. We empower our practices with steadfast clinical autonomy while revolutionizing administrative and operational support. Since our inception, beBright has been at the forefront, supporting our partner providers and practices, and we are expanding with intent. Whether you're a patient, provider, or a valued member of our team, your smile is our priority.
Ready to join beBright?
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Frequently Asked Questions
What does a Front Desk/Patient Care Coordinator do at beBright?
As a Front Desk/Patient Care Coordinator at beBright, you will: the Front Desk/Patient Care Coordinator will greet and welcome patients, answer inquiries, schedule appointments, and manage the appointment calendar. They will also verify insurance information and process payments while maintaining a clean reception area..
Is the Front Desk/Patient Care Coordinator position at beBright remote?
The Front Desk/Patient Care Coordinator position at beBright is based in Springfield, Missouri, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Front Desk/Patient Care Coordinator position at beBright?
You can apply for the Front Desk/Patient Care Coordinator position at beBrightdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.