Account Manager

Position Summary
The Account Manager will be responsible for managing relationships and is the main point-of-contact for key customer accounts. The position works collaboratively with internal departments to oversee and communicate critical updates for production and development of personal care products across multiple categories including cosmetics, skincare, haircare, and fragrance. 

This position works in parallel with the Inside Sales team, but is solely responsible for all external communication with the customer. The Inside Sales team works cross-functionally with internal teams to push through new product development and launches and reports back to the Account Manager to communicate critical updates and milestones. Additionally, this position is responsible for overseeing and managing the customer’s portfolio of existing business by providing key updates including, but not limited to production status, scheduling delays/conflicts, material availability, order management, capacity planning, etc.  

Responsibilities and Essential Duties

• Ensure the needs of the Customer are met through data analysis, interpretation, and translation into executable actions.
• Build and maintain strong, long-term relationships with our key Customers. 
• Regularly communicate with Customers to review monthly production progress, address concerns, and provide updates and solutions. 
• Work closely with Inside Sales to team to monitor and communicate critical updates of open projects. 
• Work closely with Planning Team to communicate customer priorities regarding production of on-going portfolio items.
• Learn Customers’ current brand portfolio and identify new product opportunities
• Work with R&I and develop innovation strategy for Customers.
• Create presentations and provide insight into the state of customers including finance, innovation, and strategy. 
• Assist in creation of presentations to showcase new innovations and manufacturing technologies to customers. 
• Assess, quote and validate new products and customers.
• Monitor and assess risks and develop mitigation plans to reduce impact.
• Regularly review inventory levels and initiate inventory management processes.
• Provide status reports and business assessments to executive and customer stakeholders.
• Remain in compliance with SOPs related to Sales that include Training, Customer Complaints, Product Recalls, NOEs, CAPAs, etc. 
• Additional duties and/or special projects as required by the Associate Director of Outside Sales

Qualifications

Technical Skills Required

• Understand internal manufacturing capabilities and operational requirements to align with customer inquiries.
• Strong skills in demand planning, forecasting, and order management. 
• Strong oral and written communication skills.
• Excellent interpersonal and organizational skills. 
• Understanding of Supply Chain, MRP, and Demand Planning.
• Proficient in Microsoft Office Suite – strong Excel experience is preferred.
• Understanding and usage of an ERP system. Specifics to be applied during training.

Experience Required

• Bachelor’s Degree. 
• 2-5+ years of experience in the Personal Care/Beauty Care space.
• Manufacturing experience is required.
• Account Management experience
• Experience working with ERP systems, such as SAGE, SAP, or Oracle.

Physical Requirements

• Regularly sit, stand, and walk for extended periods of time.
• Ability to sit, balance, climb, stand, bend, squat, squeeze, kneel, turn, crouch, stoop repeatedly.
• Physically able to lift 20 pounds occasionally.
• Frequent exposure to varying temperatures, loud noises, heavy machinery, fumes, airborne particles, moving mechanical parts, electrical, chemicals, and vibrations.
• Frequent use of computer screen and use of headphones.