About this role
JOB DESCRIPTION
Position : Assistant Manager – Solwezi
Reports to : Partner
Location : New Office - Solwezi
ROLE PURPOSE
The Assistant Manager – Solwezi will play a pivotal role in establishing and leading a new office, ensuring the effective delivery of audit, accounting, tax, and outsourced finance services. This position is responsible for day‑to‑day operations, client service delivery, and team supervision, while supporting the growth and expansion of the firm’s BSO footprint in the new location.
KEY RESPONSIBILITIES
- Operational Leadership
- Establish and manage the new Solwezi office, ensuring smooth setup and ongoing operations.
- Oversee daily workflows, resource allocation, and staff supervision.
- Ensure compliance with firm policies, procedures, and regulatory requirements.
- Monitor performance metrics and implement continuous improvement initiatives.
- Client Service Delivery
- Manage delivery of audit, outsourced accounting, tax, and finance services to clients.
- Ensure accuracy, timeliness, and quality of outputs.
- Act as primary point of contact for clients, addressing queries and resolving issues.
- Maintain strong client relationships through proactive communication and service excellence.
- Technical Expertise
- Apply strong technical accounting competence and sound tax knowledge in practical, client‑focused scenarios.
- Provide technical guidance and support to team members.
- Review and approve deliverables to ensure quality control and compliance.
- Business Development
- Support business development initiatives in the new location.
- Identify growth opportunities and contribute to client acquisition strategies.
- Strengthen relationships with existing clients to drive retention and cross‑selling opportunities.
- Represent the firm at networking events and local business forums.
- Team Management & Development
- Supervise, mentor, and develop junior staff to build a high‑performing team.
- Foster a collaborative and client‑focused culture.
- Conduct performance reviews and support career development initiatives.
- Qualifications & Experience
- Professional accounting qualification (e.g., ACCA, CPA, CA, or equivalent).
- Minimum 5 years’ experience in audit, accounting, tax, or outsourced finance services.
- Proven track record in client service delivery and team supervision.
- Strong technical knowledge of auditing, accounting standards and tax regulations.
- Experience in business development and client relationship management is highly desirable.
- Skills & Competencies
- Excellent leadership and people management skills.
- Strong analytical and problem‑solving abilities.
- Effective communication and interpersonal skills.
- Ability to manage multiple priorities and meet deadlines.
- Business acumen with a focus on growth and client satisfaction.
- Performance Indicators
- Successful establishment and operational readiness of the new office.
- High client satisfaction and retention rates.
- Timely and accurate delivery of audit, accounting and tax services.
- Achievement of business development targets in the new location.
- Development and retention of a skilled and motivated team.
Other facts
About BDO Zambia
About BDO ZAMBIA
BDO Zambia is a firm of public accountants, registered with the Zambia Institute of Chartered Accountants, providing audit, accounting, taxation, management and consulting services to some four hundred clients of varying sizes and needs. BDO Zambia is part of the BDO International network.
Presently with 5 partners and around 150 supporting professional staff in our Lusaka office, the firm places particular emphasis on providing a personal and value for money service, through constructive and effective advice, financial planning and control. In addition to our own team of financial experts, the Firm has access to a number of qualified professionals providing advice on Human Resources Management, Economics, Legal Draftsmanship, Agriculture and Horticulture.
Whatever the nature of your organisation, private or public, our partners and staff invest the time in getting to know you and your business thoroughly. Because we take the time to understand the nature of your business and the challenges it faces, we are able to identify solutions and to make a real contribution to the profitability and efficiency of your business.
We’ve cut out needless bureaucracy, so we can serve you responsively and flexibly. Our systems work to support our people, not the other way around. That gives us more time to get to know you and your business - and give more relevant, intelligent advice.
With the backing of the BDO international network, we are able to combine global coverage with local knowledge. Our close relationship with BDO South Africa provides us with additional resources and expertise to meet business requirements in Zambia.
The Partners, Directors and staff of BDO Zambia aim to establish the firm and its related specialised business entities as the preferred provider of Financial Services in the country. We have a commitment to total client service and we build an understanding of our clients businesses that allows us an active role in their success.
What you'll do
- The Assistant Manager will establish and manage the new office, ensuring effective delivery of audit, accounting, tax, and outsourced finance services. This includes overseeing daily operations, client service delivery, and team supervision.
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