Enterprise Accounts Enablement & Experience Lead

 

Role Overview

The Global Services Division of STO Building Group is seeking an Enterprise Accounts Enablement & Experience Lead who is responsible for designing, operationalizing, and continuously improving the tools, processes, and experiences that power STOBG’s Enterprise Accounts platform. This role ensures that Enterprise Account Directors, Account Executives and cross-functional teams are enabled to deliver a consistent, high-touch, and differentiated client experience across the entire account lifecycle.

This individual sits at the intersection of strategy, operations, and client experience—translating enterprise account strategy into scalable enablement, best practice sharing and intentional client experiences. This role has a direct and measurable impact on client relationships, retention, and growth.

Mission

Enable STOBG’s Enterprise Accounts teams to consistently deliver a seamless, high-value, and differentiated client experience—through clear processes, strong governance, thoughtful programming, and best-in-class tools—driving growth, retention, and long-term enterprise partnerships.

Key Responsibilities

• Own and evolve the Enterprise Accounts enablement framework, calendar, and execution
• Operationalize the account lifecycle (surveys, growth plans, playbooks, QBRs)
• Develop and maintain internal and client-facing templates, toolkits, and standards
• Partner closely with account leaders to ensure enablement is practical and client-aligned
• Leverage Salesforce, dashboards, cost reports, and account insights to drive value for our account leaders and clients

Governance & Performance

• Establish enterprise account governance models and operating cadences – to ensure consistency across our accounts
• Measure, track and report on key metrics (engagement, satisfaction, lifecycle completion)
• Gather ongoing feedback to continuously improve tools, processes, and execution

Client Experience & Touchpoints

• Design and execute a consistent enterprise client experience across the full lifecycle
• Own enterprise client events and hosted experiences (local and national)
• Lead the enterprise client gifting strategy, aligned to key milestones and relationships
• Define and standardize “moments that matter” across pursuits, projects, and longstanding clients

Ideal Profile

• Proactive, action-oriented leader with strong follow-through
• 10+ years of experience in enablement, marketing, client experience, account management, operations, or consulting
• Experience supporting enterprise or strategic accounts in matrixed organizations
• Strong working knowledge of CRM systems, dashboards, and performance reporting
• Background in professional services, construction, real estate, or related industries preferred

 

Salary - $150,000 - $200,000

Compensation: In addition to base pay, eligible for discretionary bonus based on company and individual performance.

Benefits

The Company offers the following benefits for this position, subject to applicable eligibility requirements: [Medical Insurance] [Dental Insurance] [Vision Insurance] [Health Savings Account] [Healthcare Flexible Spending Account] [Dependent Care Flexible Spending Account] [401(k) retirement plan with employer match] [Life & AD&D Insurance] [Long-term Disability Insurance] [Short-term Disability Insurance] [Critical Illness Insurance] [Accident Insurance] [Hospital Indemnity Insurance] [Home & Auto Insurance] [Family Support] [Pre-tax Paid Parking/Public Transportation] [Paid time off: 2 Weeks for Non-Exempt and Three Weeks for Exempt] [Time Away Benefits] [8 Paid Holidays] [Group Legal] [Employee Stock Purchase Plan] [Identity Theft Protection] [Group Legal] [Pet Insurance] [Employee Assistance Program] 

Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law. 

EEO Statement: 

The STO Building Group family of companies—Structure Tone, Structure Tone Southwest, Pavarini Construction Co., Pavarini McGovern, LF Driscoll, Govan Brown, Ajax Building Company, BCCI Construction, Layton Construction, Abbott Construction, and RC Andersen—includes over 4,000 employees located in offices throughout the US, Canada, UK, and Ireland. We provide a complete range of construction services, from site selection analysis, design constructability review and aesthetic enhancements to interior fit-outs, new building construction, and building infrastructure upgrades and modernization. Learn more about how we partner with our clients to imagine, execute, and realize their vision at stobuildinggroup.com.

We are an equal opportunity employer.  We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

We build amazing spaces. With our complete range of services—from site selection analysis to design and aesthetic enhancements to sustainable construction management and building infrastructure upgrades.

The STO Building Group family of companies—Structure Tone, Structure Tone Southwest, Pavarini Construction Co., Pavarini McGovern, LF Driscoll, Govan Brown, Ajax Building Company, BCCI Construction, Layton Construction, Abbott Construction, and RC Andersen—includes over 4,000 employees located in offices throughout the US, Canada, UK, and Ireland. We provide a complete range of construction services, from site selection analysis, design constructability review and aesthetic enhancements to interior fit-outs, new building construction, and building infrastructure upgrades and modernization. Learn more about how we partner with our clients to imagine, execute, and realize their vision at stobuildinggroup.com.