About this role
JOB SUMMARY
The Bayshore Specialty Rx (BSRx) Senior Business Applications Analyst is accountable for the operational management, strategic oversight, and continuous improvement of the BSRx portfolio of business applications—including CRM, Customer Insights, SharePoint, Connex, and related platforms. Acting as the primary business Senior Analyst, this role ensures applications meet evolving business needs, deliver value to stakeholders, and support organizational objectives.
The Senior Business Applications Analyst leads all aspects of change and release management, ensuring new features, updates, and integrations are delivered smoothly and with minimal disruption. This individual is responsible for application performance, user adoption, issue resolution, and the overall success of the BSRx application ecosystem. The role partners closely with business users, IT, and vendor partners to drive adoption, optimize processes, and champion best practices.
This person acts as the business matter expert and liaises with BSRx, and Bayshore Information Technology group to ensure monthly release deliverables are met for software applications. The Senior Business Applications Analyst will leverage their critical thinking and troubleshooting investigation skills to business test new application functionality and solve operational application issues.
The Senior Business Applications Analyst is responsible for system configurations and maintaining SharePoint program documentation.
As well, the Senior Business Applications Analyst supports projects as a business representative on specific BSRx IT related projects to perform requirements gathering and sign off, project coordination of activities, timelines and scope creep, and the coordination of business resources required to complete user acceptance testing.
DUTIES AND RESPONSIBILITIES
• Own the operational management and lifecycle of the BSRx business application portfolio (CRM, CI, SharePoint, Connex, etc.), ensuring alignment with business strategy and objectives.
• Lead and coordinate all change and release management activities, including planning, testing,
deployment, and communication of application updates and enhancements.
• Gather, analyze, and map business requirements from stakeholders to inform application improvements and new feature development.
• Serve as the primary business point of contact for application support, managing escalations and collaborating with IT to resolve issues efficiently.
• Develop, maintain, and communicate documentation, training guides, work instructions, and release notes to support application validation and user adoption.
• Facilitate and lead Change Advisory Board meetings, ensuring effective governance of the application release process.
• Track and resolve application issues, and initiate corrective actions as needed to ensure operational excellence.
• Build and maintain strong relationships with business and project stakeholders, acting as a trusted advisor and advocate for application users.
• Support and coordinate user acceptance testing, ensuring business requirements are met and solutions are fit for purpose.
• Identify opportunities for process optimization, automation, and continuous improvement across the application portfolio.
• Provide regular progress updates and insights to the Business Applications Manager and other leaders.
• Complete other tasks as required by management.
• Escalate issues to management when additional help or resources are required.
• Complete other tasks as required by management.
QUALIFICATIONS
• 4-7 years’ experience in business applications, product management, or business analysis, preferably in healthcare, specialty pharmaceuticals, or a related field.
• Demonstrated experience leading change and release management for business applications, including planning, testing, deployment, and stakeholder communication. Hands-on experience with MS Dynamics CRM, MS SharePoint, MS Customer Insights, BSRx Connex, or similar platforms.
• Experience gathering and documenting business requirements and translating them into actionable solutions for IT or as a citizen developer using low-code Microsoft products.
• Strong understanding of business process optimization, application lifecycle management, and best practices in operational support.
• Experience with use case diagramming, workflow documentation, and business analysis tools.
• Excellent communication, collaboration, and problem-solving skills, with the ability to work independently or as part of a team.
• Ability to manage multiple priorities, handle escalations with diplomacy and urgency, and drive continuous improvement.
• Bachelor’s degree or college diploma in business, information systems, or a related discipline, or equivalent work experience.
• Bilingualism (English and French) is an asset.
• Strong communication, collaboration and problem-solving skills
• Ability to handle difficult situations with diplomacy and urgency
• Client Focused, with a drive for continuous improvement
• Understanding of broader Microsoft stack and how to leverage to create solutions.
• Speaking both English and French is an asset
Other facts
About Bayshore
At Bayshore, we believe in creating special moments for our clients each and every day, whether at the bedside, on the phone or in the clinic. These moments touch the lives of our clients and our employees, and they guide the way we run our business. These moments inspire, change and encourage us. They are what we call the Bayshore difference.
Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian-owned company.
With over 100 locations across the country, including home care offices, pharmacies and infusion clinics, Bayshore has more than 13,000 staff members and provides care to over 350,000 clients. We are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home. See what some of our clients have to say about their experience with Bayshore. We have been a recipient of Canada’s Best Managed Companies award since 2006.
Chez Bayshore, nous croyons en la création de moments spéciaux pour nos clients, chaque jour, que ce soit à leur chevet, au téléphone ou dans une clinique. Nous cherchons à améliorer la qualité de vie, la dignité et l’autonomie de tous les Canadiens, en fournissant des plans de soins personnalisés et des solutions qui permettent à nos clients de rester dans le confort de leur propre foyer.
Bayshore, une entreprise exclusivement canadienne, est l’un des plus importants fournisseurs de services de santé à domicile et en milieu communautaire au Canada. Avec plus de 100 établissements à travers le pays, y compris des succursales dédiées à la prestation de soins à domicile, des pharmacies et des cliniques de perfusion, Bayshore compte au-delà de 13 000 employés et prodigue des soins à plus de 350 000 clients.
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What you'll do
- The Senior Business Applications Analyst is responsible for the operational management and continuous improvement of the BSRx portfolio of business applications. This includes leading change and release management activities, ensuring applications meet business needs, and supporting user adoption.
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