About this role
JOB SUMMARY
To provide administrative program, and call centre support to the Payor Solutions department within Bayshore Specialty Rx. To complete all client referrals, program communications, inputs data and maintains data integrity, and triages all inbound call centre inquiries as required by the Bayshore Specialty Rx Payor Solutions department.
DUTIES AND RESPONSIBILITIES
• Act as a central resource liaison for program stakeholders, which include clients, patient support programs, plan members and pharmacies.
• Proactively offer assistance to plan members and advocate on their behalf.
• Provide updates to stakeholders as requested and required. Perform data-entry, answer inbound calls, make outbound calls, manage program e-mail inboxes, and fax software, general administrative functions.
• Triage program referrals, emails, communications, and tasks to program staff once entered into the CRM.
• Provide other ongoing administrative help and support to Program Manager, Payor Solutions as needed.
• Acquire data from primary or secondary data sources and maintain databases/ CRM systems.
• Participate in data integrity/file cleanup projects as required
• Performing additional duties to include reconciliation of billing data, data entry, filing, obtaining, and obtaining/organizing supporting documentation including preparation of reports, spreadsheets and dashboards as needed; ensuring monthly timelines and targets are met.
• Ensure deadlines are met for all reporting and service commitments.
• Assist with training and mentoring of new staff
• Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System.
• Participate in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
• Maintain confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel.
• Participate in ongoing internal and/ or external continuing education activities.
• Complete other tasks as requested.
QUALIFICATIONS
• Bilingualism in English and French is considered an asset.
• Experience in the insurance, healthcare, or pharmaceutical industry is an asset.
• Experience working with insurance data is an asset.
• Strong customer service, communication, problem solving skills required.
• Exceptional interpersonal skills and ability to work independently and as part of a team.
• Organized with a high attention to detail.
• Excellent verbal and written skills in English.
• Ability to work in a high paced environment.
• Ability to adapt to change quickly.
• Expert knowledge of Microsoft Office (Excel, Word, Outlook)
• Post-secondary education or equivalent.
• At least one year of recent experience in insurance or pharmaceutical customer service-related role
• At least one year of recent experience in an administrative role.
Other facts
About Bayshore
At Bayshore, we believe in creating special moments for our clients each and every day, whether at the bedside, on the phone or in the clinic. These moments touch the lives of our clients and our employees, and they guide the way we run our business. These moments inspire, change and encourage us. They are what we call the Bayshore difference.
Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian-owned company.
With over 100 locations across the country, including home care offices, pharmacies and infusion clinics, Bayshore has more than 13,000 staff members and provides care to over 350,000 clients. We are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home. See what some of our clients have to say about their experience with Bayshore. We have been a recipient of Canada’s Best Managed Companies award since 2006.
Chez Bayshore, nous croyons en la création de moments spéciaux pour nos clients, chaque jour, que ce soit à leur chevet, au téléphone ou dans une clinique. Nous cherchons à améliorer la qualité de vie, la dignité et l’autonomie de tous les Canadiens, en fournissant des plans de soins personnalisés et des solutions qui permettent à nos clients de rester dans le confort de leur propre foyer.
Bayshore, une entreprise exclusivement canadienne, est l’un des plus importants fournisseurs de services de santé à domicile et en milieu communautaire au Canada. Avec plus de 100 établissements à travers le pays, y compris des succursales dédiées à la prestation de soins à domicile, des pharmacies et des cliniques de perfusion, Bayshore compte au-delà de 13 000 employés et prodigue des soins à plus de 350 000 clients.
AP-2000672
What you'll do
- The Program Coordinator provides administrative and call center support to the Payor Solutions department, handling client referrals and inquiries. They also maintain data integrity and assist with various administrative tasks as needed.
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