About this role
Bayshore HealthCare is one of the Canada’s leading providers of home and community health care services and is a privately owned company. Bayshore HealthCare is proud to showcase its achievement as a Platinum member of Canada’s Best Managed Companies Program every year since 2006. In 2015, Bayshore achieved the designation for Best Practice Spotlight Organization from the Registered Nurses’ Association of Ontario. Bayshore Healthcare is also recognized as Canada’s Best Employers in Forbes 2023 list.
Person-and family-centered care (PFCC) is an approach to care that recognizes the importance of family in a patient’s life and the importance of their active involvement in planning and making decisions on health care, services and treatment, and health system reform. This approach to care provides respectful, compassionate, culturally safe, and responsive care that meets the needs, values, beliefs, and preferences of the patient, their family, and others identified as significant to their life from diverse backgrounds and settings.
This role offers a collaborative, on‑site work environment and includes a rotating weekend schedule,
Bayshore’s Integrated Care Solutions team is seeking a Manager of Clinical Practice to support our coordination teams, provide clinical expertise, and ensure smooth day to day operations across multiple programs. In this office based leadership role, you will act as a key resource for escalations, workflow support, and clinical decision making, helping our teams deliver safe, timely, and compassionate care to clients and caregivers.
What You’ll Do
•Act as the primary in office clinical resource for coordination teams, offering guidance on clinical questions, care pathways, and best practices.
•Support program overflow by assisting with intake reviews, follow ups, and urgent client needs.
•Manage daily escalations from coordinators, clients, caregivers, and partners, ensuring timely and clear resolution.
•Provide cross program backup to maintain continuity during staff absences or high volume periods.
•Review client files, care plans, and documentation for accuracy, completeness, and compliance with Bayshore and provincial standards.
•Assist coordinators in identifying risks, prioritizing cases, and ensuring safe, appropriate service delivery.
•Contribute to quality improvement initiatives by monitoring key metrics and escalating issues as required.
•Maintain strong working relationships with hospital discharge teams and community partners.
•Support follow up on hospital referrals, discharge clarifications, and transition of care inquiries.
•Assist in coordinating safe, timely discharges by ensuring all clinical and logistical requirements are met.
•Provide real time coaching and mentorship to coordination staff to strengthen clinical judgment and decision making
What You Bring
•5+ years in healthcare, ideally in home care and hospital settings.
•Registered Practical Nurse with current CPR certification.
•Strong knowledge of community nursing, discharge planning, and Ontario’s health system.
•Proven leadership and mentorship skills.
•Familiarity with RAI tools (an asset).
•Valid driver’s license and reliable vehicle.
Why Join Bayshore?
•Comprehensive Health & Dental Coverage
•Group Retirement Savings Plan
•Competitive Compensation
•Education Reimbursement Program
•Career Advancement Opportunities
•Supportive, Collaborative Team Environment
Bayshore is committed to a high quality and safe environment for both our staff and clients/patients. Dependent upon Provincial government regulations, and the position being applied for, new hires may be required to provide proof of vaccination against illnesses such as COVID-19, Hepatitis, Seasonal Flu etc. Please speak with the recruiter for Provincial and/or position specific requirements. Medical exemptions or any other kinds of requested exemptions based upon Human Rights Code will be considered on a case-by-case basis.
At Bayshore Healthcare, our commitment to Equity, Diversity & Inclusion is our strength. This is how we bring our vision of being the difference in the lives of those we care for, work with and in our communities. We have a great sense of pride in creating a culture of belonging, where individual differences are embraced and celebrated, through programs, resources and policies that support everyone’s purpose, potential and wellbeing.
Bayshore operates in accordance with the Accessibility for Ontarians with Disabilities Act, and applicable Provincial Human Rights Codes.
Other facts
About Bayshore
At Bayshore, we believe in creating special moments for our clients each and every day, whether at the bedside, on the phone or in the clinic. These moments touch the lives of our clients and our employees, and they guide the way we run our business. These moments inspire, change and encourage us. They are what we call the Bayshore difference.
Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian-owned company.
With over 100 locations across the country, including home care offices, pharmacies and infusion clinics, Bayshore has more than 13,000 staff members and provides care to over 350,000 clients. We are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home. See what some of our clients have to say about their experience with Bayshore. We have been a recipient of Canada’s Best Managed Companies award since 2006.
Chez Bayshore, nous croyons en la création de moments spéciaux pour nos clients, chaque jour, que ce soit à leur chevet, au téléphone ou dans une clinique. Nous cherchons à améliorer la qualité de vie, la dignité et l’autonomie de tous les Canadiens, en fournissant des plans de soins personnalisés et des solutions qui permettent à nos clients de rester dans le confort de leur propre foyer.
Bayshore, une entreprise exclusivement canadienne, est l’un des plus importants fournisseurs de services de santé à domicile et en milieu communautaire au Canada. Avec plus de 100 établissements à travers le pays, y compris des succursales dédiées à la prestation de soins à domicile, des pharmacies et des cliniques de perfusion, Bayshore compte au-delà de 13 000 employés et prodigue des soins à plus de 350 000 clients.
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What you'll do
- The Manager of Clinical Practice will act as the primary clinical resource for coordination teams, providing guidance on clinical questions and ensuring smooth operations across multiple programs. Responsibilities include managing escalations, reviewing client files, and contributing to quality improvement initiatives.
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