About this role
JOB SUMMARY
Reporting to the Supervisor of Logistics, the Logistics Assistant is responsible for managing the distribution and shipment schedules and ensuring that the routes are planned for cost optimization and time windows.
They communicate with the drivers and the clients to ensure orders are fulfilled on time and completely.
DUTIES AND RESPONSIBILITIES
Schedule deliveries and prepare routing sheets for drivers provide customer service support or training.
Communicate dispatch to drivers (including shift plans, plot plan information and truck and trailer information.)
Confirm loads have been delivered.
Track order deliveries and notify customers of any shipment delays.
Ensure the proper packaging and storage of products to prevent damage and product loss.
Communicate with clients to confirm order specifics, payments, or delivery addresses.
Understand organizational logistics for efficient order fulfillment.
Record all safety and service incidents to management.
Answer incoming calls, handle general inquiries, and forward calls to the appropriate destination.
Record customer orders, messages and requests - forward to appropriate areas.
Record deliveries in the format as required by the customer.
Perform other duties as assigned.
QUALIFICATIONS
· Preferred post- secondary education in a related field or equivalent work experience.
· 2 years logistics, courier, dispatching experience.
· Experience with Service schedule software is an asset.
· Strong communication skills - Verbal and written.
· Strong organizational and analytical skills.
· Ability to multi-task with a high level of attention to detail and accuracy.
· Proven ability to deal productively and professionally with internal and external customers.
· Ability to prioritize in a fast-paced environment.
· Ability to work in a team environment.
Physical Demands
· Occasionally required to lift up to 50 lbs.
· Regularly lift, push, pull, carry, or move objects of varying weights.
· Spend majority of shift on feet: standing and walking for the full duration of the shift.
· Perform physical tasks including bending, twisting, and reaching to move merchandise or other items.
· Spend time seated at a desk using a computer.
· Required to interact frequently and regularly with customers, other team members, and external agencies/vendors through a variety of communication methods.
Work Environment
· Flexibility to work a variety of shifts as required including days, evenings, weekends, and holidays.
· Ability to work in an indoor, temperature-controlled warehouse setting.
Other facts
About Bayshore
At Bayshore, we believe in creating special moments for our clients each and every day, whether at the bedside, on the phone or in the clinic. These moments touch the lives of our clients and our employees, and they guide the way we run our business. These moments inspire, change and encourage us. They are what we call the Bayshore difference.
Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian-owned company.
With over 100 locations across the country, including home care offices, pharmacies and infusion clinics, Bayshore has more than 13,000 staff members and provides care to over 350,000 clients. We are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home. See what some of our clients have to say about their experience with Bayshore. We have been a recipient of Canada’s Best Managed Companies award since 2006.
Chez Bayshore, nous croyons en la création de moments spéciaux pour nos clients, chaque jour, que ce soit à leur chevet, au téléphone ou dans une clinique. Nous cherchons à améliorer la qualité de vie, la dignité et l’autonomie de tous les Canadiens, en fournissant des plans de soins personnalisés et des solutions qui permettent à nos clients de rester dans le confort de leur propre foyer.
Bayshore, une entreprise exclusivement canadienne, est l’un des plus importants fournisseurs de services de santé à domicile et en milieu communautaire au Canada. Avec plus de 100 établissements à travers le pays, y compris des succursales dédiées à la prestation de soins à domicile, des pharmacies et des cliniques de perfusion, Bayshore compte au-delà de 13 000 employés et prodigue des soins à plus de 350 000 clients.
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What you'll do
- The Logistics Assistant is responsible for managing distribution and shipment schedules, ensuring routes are optimized for cost and time. They communicate with drivers and clients to ensure timely and complete order fulfillment.
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