JOB SUMMARY 

Under the supervision of the Contracts Manager, the Contracts & Compliance Coordinator is responsible for 
maintaining key relationships with contract leads and having a thorough understanding of all contracts in 
order to be a resource to both internal and external parties, while acting as the liaison between the 
government contracts and Bayshore departments.

DUTIES AND RESPONSIBILITIES
• Read and understand contract obligations and how they relate to business operations. 
• Collect and record contract data based on department protocol. 
• Ensure internal process and operations meet required contractual obligations and identify gaps in processes and procedures that are not in compliance with HCCSS Contracts. 
• Manages Contract performance, utilizing available data and information to identify issues and/ or concerns as well as quality improvement opportunities related to our contracts. 
• Attend LHIN and SPO meetings (travel as required).
• Develop thorough understanding of internal operations including the environment and operating conditions. 
• Addresses concerns from clients and contract representatives in an effective and timely manner –working with relevant internal staff and external parties (including performance and billing issues).
• Act as a point person between Internal departments and customers to communicate any updates, disruptions to service, improvements, etc. 
• Train staff on HCCSS requirements. 
• Coordinate resources for RFPs for Proposals. 
• Take minutes during meetings following document control protocol and ensuring follow up is shared with relevant parties/ management in a timely manner. 
• Investigate and respond to client complaints and escalations and work with internal/ external departments to implement process improvements. 
• Update and maintain department tools and contracting processes. 
• Actively work to develop an understanding of the business operations from a front-line perspective. 
• Communicates project development, status, and related processes on an ongoing basis. 
• Ability to ensure timely and effective execution of multiple and simultaneous projects. 
• Self-organized and has ability to prioritize tasks and ensure all deadlines are met.
• Identify business requirements regarding contracts terms and conditions. 
• Contributes ideas and innovations to improve upon existing systems, work processes and procedures. 
• Respond to inquiries or questions regarding contract administration. 
• Complete a variety of administrative tasks. 
• Develop process flow charts, SOPs and work instruction in various formats (Visio, Word, Powerpoint, Excel).
• Ensure required data is collected, prepared and communicated to relevant parties. 
• Extract and analyze reports and summarize findings for management. 
• Maintains excellent relationships with internal department leads, using effective communication strategies including email, phone, and in-person meetings. 
• Maintains excellent relationships with external parties/ customers using effective communication strategies. 
• Works with staff and management to ensure actions items are completed in a timely manner as per assigned deadlines. 
• Responding to customer and internal enquiries within set guidelines and time frames. 
• Maintain strong relationships with key stakeholder groups including clinical and administration team members. 
• Develop process improvements that mitigate risk and ensure contractual compliance. 
• Participate in improvement initiatives with department leads, with a focus on Patient Safety, Risk Assessment and business efficiency. 
• Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System. 
• Participates proactively in Health & Safety activities while performing all duties. 
• Adhere to Bayshore Policies and Procedures. 
• Maintain confidentiality of client and corporate information. 
• Complete other tasks as requested. 

QUALIFICATIONS 

Education and Experience
• University degree in a related discipline or three-year diploma in a related discipline plus related experience 
• Related experience in a health care environment, Ontario LHINs or other Provincial Agencies is an asset 
• Experience in Program / Project Management is an asset 

Other Skills, Abilities and Requirements
• Excellent time management skills with the ability to prioritize multiple assignments and meet 
deadlines 
• Strong communication and presentation skills 
• Experience providing detailed reports using Microsoft Office (Excel) and CRM 
• Valid driver’s license and reliable vehicle for off-site meetings