About this role
Job Title: Student Worker - Office Assistant - South Russell Hall - BC
Job Classification: Administrative and Office Services, Student
Department: Campus Living and Learning
Hiring Manager: Griffin Day
Contact: [email protected]
Work Schedule: Flexible Working Hours
Desired Length of Employment: Fall/Ongoing
Pay Rate: $8/hr
Job Description:
A. Job Summary: The purpose of the Office Assistant (OA) position is to provide administrative support to on-campus communities at Baylor University. As employees of Campus Living & Learning, we expect OAs to recognize the value and importance of the on-campus living experience. In this way, the OA should be a helpful resource and referral agent for residents, parents, visitors, and faculty/staff in our communities. OAs are expected to uphold Campus Living & Learning’s Customer Service Standards. In addition, the OA plays a vital role in the safety and security of our residential communities by being aware of escort and visitation policies, verifying resident identity when applicable, and communicating issues of concern to other residence hall support staff.
B. Job Functions:
i. Monitor door security and inform appropriate staff if any issues arise [i.e., Community Leaders (CLs), Residence Hall Director (RHD), and Safety and Security Education Officers (SSEOs)]
ii. Provide administrative support to residents including, but not limited to: room access\ support [e.g., unlock codes], and checking out equipment
iii. Assist in maintaining accurate log books for unlock codes, maintenance issues, equipment check-out, lost and found, and gift registries
iv. Be knowledgeable of on-campus locations and resources
v. Support residents in communicating issues of concern to other members of the hall staff
vi. Enforce and uphold Campus Living & Learning policies and procedures
vii. Complete other administrative tasks as assigned by the supervising RHD
C. Learning Outcomes:
i. Excellent customer service skills (in-person, per telephone, and via email)
ii. Organization and creativity in administrative responsibilities
iii. Proficiencies in problem-solving; responding to issues with consistency, accuracy, and
adaptability
iv. Understanding of the internal operations of a major, complex system (i.e. residence
hall).
v. This includes but is not limited to: facilities management, technical operations, safety & security monitoring.
D. Required Skills:
vi. Typing
vii. Ability to learn a computer program for Front Desk functions
viii. Ability to complete administrative tasks as requested
ix. Ability to provide customer service to a diverse population
x. Ability to work on a team
xi. Time management
xii. Sound judgement to respond to needs or crises as they arise
Employer: Baylor University
Work Location: South Russell Hall
Work Address 316 Dutton Ave, Waco, TX 76706-1430
Other facts
About Baylor University
Baylor University, a private Christian university, is committed to equipping students to make a difference wherever they are called to lead. Our graduate school offers more than 100 master's and doctoral programs. students will find support from a community of graduate students and world-class faculty in purposeful work and research.
What you'll do
- The Office Assistant provides administrative support to on-campus communities and serves as a resource for residents, parents, and staff. They are responsible for monitoring security, assisting with room access, and maintaining logs for various administrative tasks.
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