About this role
About Us
Renken Remodeling is a growing leader in home remodeling services, dedicated to delivering exceptional quality and customer satisfaction. We remodel bathrooms and our team helps homeowners bring their vision to life. We’re looking for a detail-oriented, organized, and outgoing team player to join our Frederick MD warehouse and support our company’s continued growth.
Position Overview
We are seeking a Customer Service Representative / Brand Ambassador to manage front-end communication with customers, scheduling, and office operations at our Frederick, MD warehouse and at various home shows throughout the region. This is a full-time role that combines customer interaction with critical back-office support. The right candidate will be someone who thrives in a fast-paced environment, enjoys working with systems and processes, and has excellent communication skills.
Key Responsibilities
Serve as the first point of contact for incoming calls, emails, and customer inquiries.
Schedule appointments, manage calendars, and confirm customer consultations.
Provide administrative support to project managers, sales staff, and leadership.
Update and maintain files, CRM systems, and project documentation.
Track and process incoming leads, ensuring proper handoff to sales teams.
Participate at local home shows to represent our company, educate customers, and set appointments.
Support warehouse office operations with ordering supplies and coordinating deliveries.
Ensure professional, timely, and courteous communication with clients and partners.
Qualifications
2+ years of administrative, customer service, or office management experience (construction/remodeling industry a plus).
Strong organizational skills with attention to detail.
Proficient in Microsoft Office, Google Workspace, and CRM/project management systems.
Excellent phone and email communication skills.
Ability to prioritize and manage multiple tasks in a deadline-driven environment.
Positive attitude and team-oriented mindset.
What We Offer
Competitive hourly pay based on experience.
Full-time, stable position with growth opportunities.
Supportive team environment in a reputable, growing company.
Health and PTO benefits (if planned to be provided).
Other facts
About Bath Concepts Independent Dealers
Bath Concepts Industries, LLC is one of the largest independent manufacturers of acrylic baths, showers, wall surrounds, and related products for the bathroom remodeling industry. Creating a fresh solution to bath remodeling, Bath Concepts offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Bath Concepts was created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind our products, we’ve developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions. We extend that level of quality into all of our products.
We have a wide range of bath and shower products, from tub-to-shower conversions, replacement bathtubs, wall surrounds, replacement shower bases and more. We also have a full range of accessibility products, like our popular walk-in tub with hydrotherapy jets, or our barrier-free showers, for easy access from a wheelchair. Bath Concepts bath liners, shower liners and wall systems are custom-molded to fit right over the existing bathtub, shower base or wall surround.
What you'll do
- The Customer Experience Associate will manage front-end communication with customers, schedule appointments, and provide administrative support. They will also represent the company at local home shows and ensure professional communication with clients.
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