About this role
Call Center Representative
We offers commission-based compensation with unlimited earning potential, along with a extensive benefit package that includes medical, dental, and vision coverage, life insurance, paid sick time and professional development. This position is open to both full-time and part-time candidates. Please note that the full range of benefits is available to full-time employees.
With more than 25 years in business, BCI Acrylic is one of the fastest growing brands in the acrylic bath remodeling industry. We offer custom bath remodeling that enriches the lives of those we touch with bathrooms that are attractive, durable and maintenance-free.
We are looking for a Call Center Representative for our Oklahoma City market and surrounding areas to join our winning team. Join our team of professionals and earn a substantial income, work for one of the fastest growing companies in the industry. Earn money while making a positive impact that help homeowners improve their homes.
General Purpose:
Customer Service skills are a must. Contact homeowners by telephone, set up qualified appointments for free consultations. Input lead information, update reports and answer phone calls from ads.
Responsibilities:
• Deliver scripted pitch to the homeowners
• Adjust scripted pitch to meet needs of specific homeowners
• Handle homeowner's questions and objections
• Obtain homeowners information including names and addresses phone numbers etc.
• Receive appointments over the telephone
• Input appointment details into the computer system
• Input homeowners’ information and important details of conversation
• Confirm appointments placed with canvassers or sales representative
• Issue appointments for reps to meet prospective homeowners
• Quality control phone calls
• Answer telephone calls from potential homeowners who are responding to advertisements
• Contact homeowners to follow up on initial interaction
• Update lead information and maintaining reports
Qualifications:
• Knowledge of sales and marketing principles and strategies
• Relevant work experience in telemarketing, sales, marketing, or promotions
• Product knowledge --Training provided
• Proficiency in relevant computer applications
Other facts
About Bath Concepts Independent Dealers
Bath Concepts Industries, LLC is one of the largest independent manufacturers of acrylic baths, showers, wall surrounds, and related products for the bathroom remodeling industry. Creating a fresh solution to bath remodeling, Bath Concepts offers a stylish, cost-effective, low-maintenance bath improvement to homeowners, commercial customers and consumers with accessibility needs. Bath Concepts was created to meet the needs of consumers who were dissatisfied with the quality and workmanship available in the marketplace. Standing behind our products, we’ve developed an unrivaled reputation for quality and workmanship as a manufacturer of acrylic bath and shower solutions. We extend that level of quality into all of our products.
We have a wide range of bath and shower products, from tub-to-shower conversions, replacement bathtubs, wall surrounds, replacement shower bases and more. We also have a full range of accessibility products, like our popular walk-in tub with hydrotherapy jets, or our barrier-free showers, for easy access from a wheelchair. Bath Concepts bath liners, shower liners and wall systems are custom-molded to fit right over the existing bathtub, shower base or wall surround.
What you'll do
- The Call Center Representative will contact homeowners to set up qualified appointments for free consultations and handle their questions and objections. They will also input lead information, update reports, and confirm appointments with sales representatives.
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