Confirmations Specialist - Call Center
full-time•Cleveland
About this role
Bath Experts | Exclusive Jacuzzi Bath Remodel Dealer
Compensation: Hourly Base + Commission
Location: Remote
Employment Type: Full-Time
At Bath & Cabinet Experts, our Confirmations Specialists are responsible for confirming and qualifying in-home sales appointments while maintaining a high level of customer satisfaction. This role ensures Design Consultants are issued fully qualified appointments and plays a direct role in reducing cancellations and no-shows.
Job Duties & Responsibilities:- Manage and maintain accurate, up-to-date schedules for Design Consultants
- Handle inbound and outbound confirmation calls
- Confirm and verify required criteria for in-home sales appointments, including:
- Homeownership
- Project interest and scope
- Decision-maker availability
- Reinforce appointment expectations and value with homeowners
- Improve customer satisfaction through professional and effective communication
- Reduce cancellations, reschedules, and no-shows
- Document all appointment updates and notes accurately in the CRM
- Communicate schedule changes or concerns to sales leadership
- Minimum of 2 years’ experience in confirmations, call center, or sales-related roles
- Excellent verbal communication and phone presence
- Strong organizational skills with the ability to prioritize tasks effectively
- Detail-oriented with strong follow-through
- Comfortable working in a fast-paced environment
- Full-time W2 employment with competitive pay and several bonus opportunities
- Comprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company match
- Paid Time Off including paid holidays and your birthday off!
- Flexible remote schedule with weekend availability
- Ongoing training to grow your skills
- Work in a supportive, award-winning company that values people and performance
Bath & Cabinet Experts is a home improvement company specializing in the transformation of residential bathtub, shower, and kitchen spaces. Founded in 2019 in Indianapolis, Bath Experts is the exclusive Jacuzzi Bath Remodel dealer for Indiana, Ohio, and Kentucky. After rapid growth, we have expanded into 8 additional markets- Cincinnati, Cleveland, Columbus, Dayton, Ft Wayne, Louisville, Lexington and NW Indiana- with plans for continued growth throughout the Midwest.
In addition to bath remodeling, we launched Cabinet Experts, a dedicated division focused on kitchen cabinet refacing, bringing the same high-quality, transformative experience to one of the most important spaces in the home.
At Bath & Cabinet Experts, we are committed to delivering a world-class customer experience and being a top employer in the home improvement industry. We have earned over 2,100 customer reviews with a 4.9 star rating, and Bath Experts has been recognized as a 4x Top Workplace Award winner.
We are also dedicated to giving back- donating over $200,000 to local children's hospitals and charities. At Bath & Cabinet Experts, we are committed to excellence for our customers, our employees, and our communities.
What you'll do
- Confirm and qualify in-home sales appointments while ensuring customer satisfaction. Manage schedules for Design Consultants and reduce cancellations and no-shows.
About Bath & Cabinet Experts
Bath & Cabinet Experts is a Midwest-based home improvement company specializing in fast, high-quality transformations of residential bathrooms and kitchens. As the exclusive Jacuzzi Bath Remodel dealer for Indiana, Ohio, and Kentucky, we offer quick, customizable tub and shower upgrades tailored to each homeowner’s needs, style, and budget.
In 2025, we expanded into kitchen remodeling with the launch of Cabinet Experts, now serving Indianapolis and Cincinnati, with plans to grow. Cabinet Experts focuses on 2–3 day cabinet refacing projects using premium, American-made materials—delivering a smarter, more affordable alternative to full renovations.
Backed by 80+ years of combined experience and a customer- and employee-first philosophy, we’re committed to exceptional service, expert craftsmanship, and creating a workplace our team is proud to be part of. Whether it’s your bath or your kitchen, you can trust Bath & Cabinet Experts to bring your vision to life.
Ready to join Bath & Cabinet Experts?
Take the next step in your career journey
Frequently Asked Questions
What does a Confirmations Specialist - Call Center do at Bath & Cabinet Experts?
As a Confirmations Specialist - Call Center at Bath & Cabinet Experts, you will: confirm and qualify in-home sales appointments while ensuring customer satisfaction. Manage schedules for Design Consultants and reduce cancellations and no-shows..
Is the Confirmations Specialist - Call Center position at Bath & Cabinet Experts remote?
The Confirmations Specialist - Call Center position at Bath & Cabinet Experts is based in Cleveland, Ohio, United States. Contact the company through Clera for specific work arrangement details.
How do I apply for the Confirmations Specialist - Call Center position at Bath & Cabinet Experts?
You can apply for the Confirmations Specialist - Call Center position at Bath & Cabinet Expertsdirectly through Clera. Click the "Apply Now" button above to start your application. Clera's AI-powered platform will help match your profile with this opportunity and guide you through the application process.