Maintenance Manager - Baker Creek

Maintenance Manager

Baker Creek Mountain Resort, Lake Louise

**Must be located or willing to relocate to Lake Louise**

About Basecamp Resorts & Everwild

Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home.

Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality. 

About Baker Creek

We are an intimate mountain retreat consisting of cabins, suites, creek side fire pits and an ice rink during the winter months.  Our remote location is a short distance from Lake Louise Village, located in the heart of Banff National Park. 

Why Work for Us? 

• Staff accommodation available! (must have a "negative" criminal record check)
• Quarterly gratuity program!
• Paid lunch breaks
• Group health benefits plan Dental, Vision, Paramedical, and more)
• Generous staff discounts at all our properties
• Family and Friends discount at Basecamp Properties
• Company paid staff events
• Room for advancement in our growing company
• Be part of western Canada's fastest-growing hospitality brand
• A hands-on people focused Basecamp culture 

Position Overview

This position reports to the General Manager of Baker Creek and works closely with the Housekeeping Manager, Guest Service Agents, and Baker Creek employees. Helping to determine and creating a product that is enticing to travelers and visitors. Responsible for the development and real time management of maintenance budgets. Additional responsibilities include and not limited to the maintenance management, care and repair of all building and equipment.

Salary: $57,000.00 - $65,000.00 per annum

Full-time/Permanent

Shifts: 8-hour, days, nights, weekends and holidays. 

Staff Housing is provided at the best daily rate in Banff National Park.

Key Responsibilities

1. PREVENTATIVE MAINTENANCE

Standard: Creates annual maintenance budgets and preventative maintenance schedules for Baker Creek properties.

• Uses internal historic information as a guide to build the annual budgets.
• Research competitors’ maintenance schedules, trades and process to assist in the budget process.
• Looks for opportunities that may be available, to save on expenses.
• Build, develop and monitor room and unit maintenance.
• Create a preventative maintenance program for all the properties, including but not limited to: boiler systems, furnaces, fire places, fan coils, applicences, etc…
• Make suggestions to the General Manager of Baker Creek and Corporate office concerning improvements which would lead to make more satisfied customers and/or increase volume of business or profit.
• Follow and adhere to all Basecamp policies.
• Performs any other related tasks as may be assigned by the General Manager of Baker Creek or the Corporate office.

2. OPERATIONS

Standard: Ensures the structures and equipment offered are of quality and are safe. 

• Do daily, weekly and monthly inspections of all properties and equipment.
• Yearly close out units and perform a full repair of all walls, ceilings, bathrooms, kitchens, floors, furniture, fixtures, and equipment.
• Proactive approach on guest comments/issues regarding disrepair, ensuring these are handled in a timely and professional manner meeting or exceeding guest expectations.
• Helps achieve departmental goals and contributes ideas for better guest satisfaction, colleague relations and revenue enhancement by providing motivational leadership.
• Oversees the Maintenance Supervisor and this individuals’ tasks day to day.
• Ensure all room inventory is ready to be sold and only close units if unsafe or unpresentable.
• Ensure awareness of all regarding house rules and not only obeys them but assists in enforcing them; conduct yourself in such a manner to encourage fellow employees to do likewise.
• Meets weekly with the Management Team at Baker Creek to discuss the upcoming week, operations and presenting a maintenance brief.

3. PROPERTY MANAGEMENT

Standard: Manage day to day maintenance and upkeep.

• Work closely with the Guest Service Agents and the Housekeeping Manager to ensure rooms are ready for sale and the highest possible revenue is being generated depending on the time of year.
• Maintain and enhance landscaping of the properties. This may include hiring outside companies to assist with the task.
• Manage the snow removal and salting.
• Coordinate clean up of road gravel and rocks from our parking lots and sidewalks.
• Upkeep skating rink, and grooming tracks for the winter activities.
• Observe strict health and safety practices.

Requirements

• Be familiar with the operation and management of building maintenance.
• Have well rounded skills to repair most items and knowing when to call in certified trades.
• Working knowledge of Microsoft Windows – Outlook, Excel, Word.
• A solid understanding of pricing, budgets, and cost controls.
• Experience managing a team.
• Must be available to work flexibly. Includes days, nights, weekends and holidays. 

Basecamp Resorts is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented backgrounds and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at [email protected] to discuss your needs confidentially.