Guest Service Agent - The Lodge

 Guest Service Agent

Basecamp Properties, Canmore

About Basecamp Resorts & Everwild

Basecamp is a rapidly growing chain of boutique hotels based in Canmore, Banff, Lake Louise & Kananaskis in Alberta and Revelstoke in British Columbia. We are an energetic team driven by our core values and providing our guests a home away from home. 

Everwild Nordic Spa and Hotel aims to raise the bar in wellness hospitality, blending authentic tradition with fresh, evolving experiences. Everwild is redefining mountain hospitality.  

Why Work for Us? 

• Quarterly gratuity program!
• Paid lunch breaks
• Group health benefits plan (Dental, Vision, Paramedical, and more) 
• Generous staff discounts at all our properties
• Family and friends discount at Basecamp properties
• Company paid staff events.
• Room for advancement in our growing company
• Be part of western Canada's fastest-growing hospitality brand
• A hands-on people focused Basecamp culture

Position Overview

We require a full-time Guest Service Agent who will enthusiastically greet customers and cater their needs during their stay. A strong, motivated team is already in place, and we are looking for the same drive and commitment.

Salary: $18.00 per hour

Location: Basecamp Lodge, Canmore

Shifts: Full-time, permanent, 8-hour shifts, weekends, evenings and holidays

Key Responsibilities

• Greet customers, listen, and understand requests, respond with appropriate action and provide accurate information such as outlet hours and local attractions.
• Complete the registration, check-in, and check-out procedures.
• Assist guests with payment transactions and ensure proper methods of payment are taken and processed accurately.
• Promptly answer the telephone-using positive, professional fluently in English.
• Utilize the company computers and reservation software to input and receive information.
• Remain calm and alert, especially during an emergency and/or heavy hotel activity and resolve complications such as location changes or credit issues.
• File guest complaints and inquiries; conducting thorough research to develop the most effective solutions and negotiate results.
• Assist our housekeeping team, fulfilling guest requests when required.
• Maintain a clean “guest ready” working environment.
• Other duties that may be assigned from time to time.
• Assist in keeping the common areas clean and tidy.
• Assist in customer service in connection with rental amenities.

Skills and Experience

• Previous retail experience will be considered an asset.
• Ability to effectively deal with internal and external customers.
• Ability to read, listen and communicate effectively in English; both verbally and written.
• Previous working knowledge of hotel PMS applications – Webrez Pro experience preferred.
• Ability to accurately input information using Hotel Property Management Software.
• Must be flexible to work various shifts throughout the week.
• Must have the mobility to climb stairs throughout the day and be able to lift 40lb.
• 1 year customer service previous experience is considered an asset.
• Computer and Microsoft skills are a must.
• Ability to comprehend and perform basic mathematical operations.
• Adaptable, flexible, and dependable. Strong work ethic with a team player.
• Ability to stand for long hours. 

Basecamp Resorts is an equal opportunity employer, dedicated to building a workplace that values diversity and ensures equal opportunities for all. We are committed inclusion; we celebrate differences and actively welcome applications from individuals of underrepresented background and communities. We comply with all applicable laws that prohibit discrimination when making all decisions about employment. If you would like to enquire about an adjustment, or need assistance with completing the application process, please contact Beth at [email protected] to discuss your needs confidentially.